IT Service Desk Analyst
3 months ago
Job Description
There is a client alignment and Infrastructure is up and running for Helpdesk from Infosys Bangalore office.
• Employee to operate from Infosys Bangalore office as per shift requirement (24x7)
• 3 – 4 years’ experience In customer service or a help desk environment; interest in IT field a plus.
• Handle Tier 1 help desk escalations through the company’s internal ticketing system.
• Troubleshoot common IT problems and have a thorough working knowledge of day-to-day operating environment, available tools, and client applications.
• Perform basic windows administration such as password resets and file and folder administration.
Basic internet connection troubleshooting.
• Escalates more complex technical problems to Technical Support Specialist II or other IT specialists as appropriate.
• Follow up on outstanding requests and ensure timely resolution.
• Fully document all troubleshooting steps and create knowledgebase articles of resolutions.
• Adhere to established IT policies, procedures and standards and ensure their conformance with information systems goals and procedures.
• Follow the established standards for documenting tickets, configurations, and standard operating procedures
• Responsible for compliance policy adherence, including password management, documentation, maintenance, provisioning access, and data protection procedures.
• Help minimize downtime impact on users through accurate communication and efficient problem resolution for unscheduled downtimes.
• Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and client applications.
• Interact with IT management frequently through timely reporting of operational activities, and with all team members on support issues and needs assessments.
-
Service Desk Analyst
7 days ago
Bangalore, India Tata Consultancy Services Full timeDear Candidate! Greetings from TCS !!! Role: Service Desk Analyst Location: Bangalore/Chennai Experience Range: 4 to 7 Years Job Description: Technical and system expertise (networking, active directory, DNS) Customer support using telephone and computer skills Excellent analytical skills and communication Problem-solving and...
-
It service desk analyst
2 weeks ago
Bangalore, India EJAmerica Full timeJob Description Job Description: · 3 – 8 years’ experience in customer Service Desk or Help Desk environment · Handle Tier 1 help desk escalations through the company’s internal ticketing system · Troubleshoot common IT problems and have a thorough working knowledge of day-to-day operating environment, available tools, and client applications...
-
bangalore, India Tata Consultancy Services Full timeDear Candidate!Greetings from TCS !!!Role: Service Desk AnalystLocation: Bangalore/ChennaiExperience Range: 4 to 7 YearsJob Description:Technical and system expertise (networking, active directory, DNS)Customer support using telephone and computer skillsExcellent analytical skills and communicationProblem-solving and troubleshooting abilitiesIdentify and...
-
IT Service Desk Analyst
3 months ago
bangalore, India eJAmerica Full timeJob DescriptionThere is a client alignment and Infrastructure is up and running for Helpdesk from Infosys Bangalore office.• Employee to operate from Infosys Bangalore office as per shift requirement (24x7)• 3 – 4 years’ experience In customer service or a help desk environment; interest in IT field a plus.• Handle Tier 1 help desk escalations...
-
Service desk director
2 weeks ago
Bangalore, India Diversified Full timeJob Summary: Service Desk Director is responsible for overseeing and managing Service Operations for all Diversified Service Desk Services Globally. This role involves leading a team of support staff running Service Operations, for commercial clients globally, managing both offshore and onshore associates, maintaining business performance through OLAs,...
-
Service desk director
1 week ago
Bangalore, India Diversified Full timeJob Summary: Service Desk Director is responsible for overseeing and managing Service Operations for all Diversified Service Desk Services Globally. This role involves leading a team of support staff running Service Operations, for commercial clients globally, managing both offshore and onshore associates, maintaining business performance through OLAs,...
-
IT Service Desk Analyst
4 weeks ago
Bangalore, India eJAmerica Full timeJob Description Job Description: · 3 – 8 years’ experience in customer ServiceDesk or Help Desk environment · Handle Tier 1 help desk escalations through the company’s internal ticketing system · Troubleshoot common IT problems and have a thorough working knowledge of day-to-day operating environment, available tools, and client applications...
-
Service Desk Director
2 weeks ago
Bangalore, India Diversified Full timeJob Summary: Service Desk Director is responsible for overseeing and managing Service Operations for all Diversified Service Desk Services Globally. This role involves leading a team of support staff running Service Operations, for commercial clients globally, managing both offshore and onshore associates, maintaining business performance through OLAs,...
-
Service Desk Analyst
2 weeks ago
Bangalore, India Computacenter Full timeLife on the team Are you passionate about Service desk Opportunities and ready to explore your capabilities? Service desk professionals are problem solvers, as a growing organization in India, there are more opportunities for career advancement and professional development. As the company expands, new roles and responsibilities will emerge with the...
-
Diversified | Service Desk Director
2 weeks ago
bangalore, India Diversified Full timeJob Summary:Service Desk Director is responsible for overseeing and managing Service Operations for all Diversified Service Desk Services Globally. This role involves leading a team of support staff running Service Operations, for commercial clients globally, managing both offshore and onshore associates, maintaining business performance through OLAs, KPIs...
-
Service Desk Director
2 weeks ago
Bangalore Metropolitan Area, India Diversified Full timeJob Summary:Service Desk Director is responsible for overseeing and managing Service Operations for all Diversified Service Desk Services Globally. This role involves leading a team of support staff running Service Operations, for commercial clients globally, managing both offshore and onshore associates, maintaining business performance through OLAs, KPIs...
-
Information Technology Service Desk Analyst
2 weeks ago
Bangalore, India eJAmerica Full timeJob Description There is a client alignment and Infrastructure is up and running for Helpdesk from Infosys Bangalore office. • Employee to operate from Infosys Bangalore office as per shift requirement (24x7) • 3 – 4 years’ experience In customer service or a help desk environment; interest in IT field a plus. • Handle Tier 1 help desk...
-
eJAmerica | IT Service Desk Analyst | bangalore
3 weeks ago
bangalore, India eJAmerica Full timeJob DescriptionJob Description:· 3 – 8 years’ experience in customer ServiceDesk or Help Desk environment· Handle Tier 1 help desk escalations through the company’s internal ticketing system· Troubleshoot common IT problems and have a thorough working knowledge of day-to-day operating environment, available tools, and client applications· Perform...
-
Service Desk Analyst
2 weeks ago
Bangalore Metropolitan Area, India Computacenter Full timeLife on the teamAre you passionate about Service desk Opportunities and ready to explore your capabilities?Service desk professionals are problem solvers, as a growing organization in India, there are more opportunities for career advancement and professional development. As the company expands, new roles and responsibilities will emerge with the chance to...
-
eJAmerica | IT Service Desk Analyst | bangalore
3 weeks ago
bangalore, India eJAmerica Full timeJob Description Job Description: · 3 – 8 years’ experience in customer ServiceDesk or Help Desk environment · Handle Tier 1 help desk escalations through the company’s internal ticketing system · Troubleshoot common IT problems and have a thorough working knowledge of day-to-day operating environment, available tools, and client applications ·...
-
eJAmerica | IT Service Desk Analyst | bangalore
4 weeks ago
bangalore, India eJAmerica Full timeJob DescriptionJob Description:· 3 – 8 years’ experience in customer ServiceDesk or Help Desk environment· Handle Tier 1 help desk escalations through the company’s internal ticketing system· Troubleshoot common IT problems and have a thorough working knowledge of day-to-day operating environment, available tools, and client applications· Perform...
-
Computacenter | Service Desk Analyst
2 weeks ago
bangalore, India Computacenter Full timeLife on the teamAre you passionate about Service desk Opportunities and ready to explore your capabilities?Service desk professionals are problem solvers, as a growing organization in India, there are more opportunities for career advancement and professional development. As the company expands, new roles and responsibilities will emerge with the chance to...
-
IT Service Desk Specialist
1 month ago
Bangalore, India eJAmerica Full timeImmediate to 30 days Joiners Only Location -Bangalore US Time shift 3 – 4 years’ experience In customer service or a help desk environment; interest in IT field a plus. Handle Tier 1 help desk escalations through the company’s internal ticketing system. Troubleshoot common IT problems and have a thorough working knowledge of day-to-day...
-
bangalore, India eJAmerica Full timeJob DescriptionThere is a client alignment and Infrastructure is up and running for Helpdesk from Infosys Bangalore office.• Employee to operate from Infosys Bangalore office as per shift requirement (24x7)• 3 – 4 years’ experience In customer service or a help desk environment; interest in IT field a plus.• Handle Tier 1 help desk escalations...
-
Tata Consultancy Services | Service Desk Analyst
24 hours ago
bangalore, India Tata Consultancy Services Full timeDear CandidateGreetings from TCS !!!TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.Role: Service DeskLocation: Bangalore/ChennaiExperience Range:4 - 6 YearsEducational Qualification : 15 Years of Full Time EducationJob...
