Tata Consultancy Services | Service Desk Analyst

3 weeks ago


bangalore, India Tata Consultancy Services Full time

Dear Candidate

Greetings from TCS


TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.


Role: Service Desk

Location: Bangalore/Chennai

Experience Range:4 - 6 Years

Educational Qualification : 15 Years of Full Time Education


Job Description:


Required Technical Skill Set


  • Computer skills
  • Customer support
  • Problem-solving and troubleshooting abilities


Must-Have


  • Technical and system expertise (networking, active directory, DNS)
  • Customer support using telephone and computer skills
  • Excellent analytical skills and communication
  • Problem-solving and troubleshooting abilities
  • Time Management
  • Teamwork and collaboration
  • Identify and diagnose issues and problems
  • Categorize and record reported queries and provide solutions
  • Support problem identification
  • Advise users on appropriate course of action
  • Monitor issues from start to resolution
  • Escalate, if needed, unresolved problems to a higher level of support
  • Excellent written verbal and presentation skills.


Good-to-Have


  • Well organized with ability to multi-task and work with minimum supervision with quick learning skills.
  • Strong interpersonal and negotiation skills. Collaborate with cross-functional teams to identify and
  • resolve technical issues


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