Service Desk Analyst
7 days ago
Dear Candidate
Greetings from TCS
Role: Service Desk Analyst
Location: Bangalore/Chennai
Experience Range: 4 to 7 Years
Job Description:
- Technical and system expertise (networking, active directory, DNS)
- Customer support using telephone and computer skills
- Excellent analytical skills and communication
- Problem-solving and troubleshooting abilities
- Identify and diagnose issues and problems
- Categorize and record reported queries and provide solutions
- Support problem identification
- Advise users on appropriate course of action
- Monitor issues from start to resolution
- Escalate, if needed, unresolved problems to a higher level of support
TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.
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