Service Desk Analyst

7 days ago


Bangalore, India Tata Consultancy Services Full time

Dear Candidate

Greetings from TCS

Role: Service Desk Analyst

Location: Bangalore/Chennai

Experience Range: 4 to 7 Years

Job Description:

  • Technical and system expertise (networking, active directory, DNS)
  • Customer support using telephone and computer skills
  • Excellent analytical skills and communication
  • Problem-solving and troubleshooting abilities
  • Identify and diagnose issues and problems
  • Categorize and record reported queries and provide solutions
  • Support problem identification
  • Advise users on appropriate course of action
  • Monitor issues from start to resolution
  • Escalate, if needed, unresolved problems to a higher level of support

TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.



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