Tata Consultancy Services | Service Desk Analyst
4 weeks ago
Dear Candidate
Greetings from TCS
Role: Service Desk Analyst
Location: Bangalore/Chennai
Experience Range: 4 to 7 Years
Job Description:
- Technical and system expertise (networking, active directory, DNS)
- Customer support using telephone and computer skills
- Excellent analytical skills and communication
- Problem-solving and troubleshooting abilities
- Identify and diagnose issues and problems
- Categorize and record reported queries and provide solutions
- Support problem identification
- Advise users on appropriate course of action
- Monitor issues from start to resolution
- Escalate, if needed, unresolved problems to a higher level of support
TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.
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bangalore, India Tata Consultancy Services Full timeTCS hiring Role: Service Desk Analyst Location: Pune, Bangalore Experience: 2-5 Must Have: 3 years of experience handling Service Desk services. Fluency in English (Reading, Writing, Speaking) Understand and responds in Business Communications Good Managerial Skill Understanding and knowledge on IT Infrastructure. Work in any shift (24*7)
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