eJAmerica | IT Service Desk Analyst | bangalore

2 weeks ago


bangalore, India eJAmerica Full time

Job Description

Job Description:

· 3 – 8 years’ experience in customer ServiceDesk or Help Desk environment

· Handle Tier 1 help desk escalations through the company’s internal ticketing system

· Troubleshoot common IT problems and have a thorough working knowledge of day-to-day operating environment, available tools, and client applications

· Perform basic windows administration such as password resets, file and folder administration

· Basic internet connection troubleshooting, VPN troubleshooting

· Escalates more complex technical problems to Technical Support Specialist or other IT specialists as appropriate.

· Follow up on outstanding requests and ensure timely resolution.

· Fully document troubleshooting steps and create knowledgebase articles of resolutions

· Adhere to established IT policies, procedures and standards and ensure their conformance with information systems, goals, and procedures

· Follow the established standards for documenting tickets, configurations, and standard operating procedures

· Responsible for compliance policy adherence including password management, documentation, maintenance, provisioning access, and data protection procedures

· Help minimize downtime impact on users through accurate communication and efficient problem resolution for unscheduled downtimes

· Interact with IT management through timely reporting of operational activities, and with all team members on support issues.

Notice Period: 0 to 30 days



  • bangalore, India eJAmerica Full time

    Immediate to 30 days Joiners Only Location -Bangalore US Time shift 3 – 4 years’ experience In customer service or a help desk environment; interest in IT field a plus. Handle Tier 1 help desk escalations through the company’s internal ticketing system. Troubleshoot common IT problems and have a thorough working knowledge of day-to-day operating...


  • bangalore, India eJAmerica Full time

    Position OverviewThe Help Desk Support Specialist will provide first-level IT support with a focus on international voice support. The role involves troubleshooting technical issues, handling escalations, and ensuring seamless communication with global customers. The position requires candidates to operate in a 24x7 shift from the Infosys Bangalore...


  • bangalore, India eJAmerica Full time

    Employee to operate from Infosys Bangalore office as per shift requirement (24x7) 3 – 4 years’ experience In customer service or a help desk environment; interest in IT field a plus. Handle Tier 1 help desk escalations through the company’s internal ticketing system. Troubleshoot common IT problems and have a thorough working knowledge of day-to-day...


  • bangalore, India eJAmerica Full time

    Position OverviewThe Help Desk Support Specialist will provide first-level IT support with a focus on international voice support. The role involves troubleshooting technical issues, handling escalations, and ensuring seamless communication with global customers. The position requires candidates to operate in a 24x7 shift from the Infosys Bangalore...


  • bangalore, India eJAmerica Full time

    Position Overview The Help Desk Support Specialist will provide first-level IT support with a focus on international voice support. The role involves troubleshooting technical issues, handling escalations, and ensuring seamless communication with global customers. The position requires candidates to operate in a 24x7 shift from the Infosys Bangalore office....


  • bangalore, India eJAmerica Full time

    Immediate to 30 days Joiners Only Location -Bangalore US Time shift 3 – 4 years’ experience In customer service or a help desk environment; interest in IT field a plus. Handle Tier 1 help desk escalations through the company’s internal ticketing system. Troubleshoot common IT problems and have a thorough working knowledge of day-to-day operating...


  • bangalore, India eJAmerica Full time

    Immediate to 30 days Joiners OnlyLocation -Bangalore US Time shift3 – 4 years’ experience In customer service or a help desk environment; interest in IT field a plus.Handle Tier 1 help desk escalations through the company’s internal ticketing system.Troubleshoot common IT problems and have a thorough working knowledge of day-to-day operating...


  • bangalore, India eJAmerica Full time

    Job DescriptionJob Description:· 3 – 8 years’ experience in customer ServiceDesk or Help Desk environment· Handle Tier 1 help desk escalations through the company’s internal ticketing system· Troubleshoot common IT problems and have a thorough working knowledge of day-to-day operating environment, available tools, and client applications· Perform...


  • bangalore, India eJAmerica Full time

    Job Description Job Description: · 3 – 8 years’ experience in customer ServiceDesk or Help Desk environment · Handle Tier 1 help desk escalations through the company’s internal ticketing system · Troubleshoot common IT problems and have a thorough working knowledge of day-to-day operating environment, available tools, and client applications ·...


  • bangalore, India eJAmerica Full time

    Job Description There is a client alignment and Infrastructure is up and running for Helpdesk from Infosys Bangalore office. • Employee to operate from Infosys Bangalore office as per shift requirement (24x7) • 3 – 4 years’ experience In customer service or a help desk environment; interest in IT field a plus. • Handle Tier 1 help desk...


  • bangalore, India eJAmerica Full time

    Job DescriptionThere is a client alignment and Infrastructure is up and running for Helpdesk from Infosys Bangalore office.• Employee to operate from Infosys Bangalore office as per shift requirement (24x7)• 3 – 4 years’ experience In customer service or a help desk environment; interest in IT field a plus.• Handle Tier 1 help desk escalations...


  • bangalore, India eJAmerica Full time

    Job Description There is a client alignment and Infrastructure is up and running for Helpdesk from Infosys Bangalore office. • Employee to operate from Infosys Bangalore office as per shift requirement (24x7) • 3 – 4 years’ experience In customer service or a help desk environment; interest in IT field a plus. • Handle Tier 1 help desk escalations...


  • bangalore, India eJAmerica Full time

    Location: Rajaji Nagar, Bangalore. Package: 4LPA up to 6LPA Role & Responsibilities As part of the IEEE Finance & Administration, Internal Audit Department, the Junior Analyst will contribute to the execution of an annual risk-based audit plan. This includes performing operational, financial, and compliance audits of Conferences, Geographic Units, and...


  • bangalore, India eJAmerica Full time

    Location: Rajaji Nagar, Bangalore.Package: 4LPA up to 6LPARole & ResponsibilitiesAs part of the IEEE Finance & Administration, Internal Audit Department, the Junior Analyst will contribute to the execution of an annual risk-based audit plan. This includes performing operational, financial, and compliance audits of Conferences, Geographic Units, and other...


  • Bangalore, India eJAmerica Full time

    Job Description Job Description: · 3 – 8 years’ experience in customer ServiceDesk or Help Desk environment · Handle Tier 1 help desk escalations through the company’s internal ticketing system · Troubleshoot common IT problems and have a thorough working knowledge of day-to-day operating environment, available tools, and client applications...


  • Bangalore, India eJAmerica Full time

    Immediate to 30 days Joiners Only Location -Bangalore US Time shift 3 – 4 years’ experience In customer service or a help desk environment; interest in IT field a plus. Handle Tier 1 help desk escalations through the company’s internal ticketing system. Troubleshoot common IT problems and have a thorough working knowledge of day-to-day...


  • Bangalore Urban, India eJAmerica Full time

    Employee to operate from Infosys Bangalore office as per shift requirement (24x7)3 – 4 years’ experience In customer service or a help desk environment; interest in IT field a plus.Handle Tier 1 help desk escalations through the company’s internal ticketing system.Troubleshoot common IT problems and have a thorough working knowledge of day-to-day...


  • Bangalore Urban, India eJAmerica Full time

    Immediate to 30 days Joiners OnlyLocation -Bangalore US Time shift3 – 4 years’ experience In customer service or a help desk environment; interest in IT field a plus.Handle Tier 1 help desk escalations through the company’s internal ticketing system.Troubleshoot common IT problems and have a thorough working knowledge of day-to-day operating...


  • bangalore, India eJAmerica Full time

    Job Title*Splunk DeveloperWork Location & Reporting Address*Only Bangalore Location profiles (also, if other Location candidate should be ready for Relocation to Bangalore)Experience6+yearsSkill SetSplunk development, Splunk admin and Python and Unix scriptingJob DescriptionSplunk development, Splunk admin and Python and Unix scripting


  • bangalore, India eJAmerica Full time

    Job Title* Splunk Developer Work Location & Reporting Address* Only Bangalore Location profiles (also, if other Location candidate should be ready for Relocation to Bangalore) Experience 6+years Skill Set Splunk development, Splunk admin and Python and Unix scripting Job Description Splunk development, Splunk admin and Python and Unix scripting