eJAmerica | IT Service Desk Analyst | bangalore
2 weeks ago
Job Description
Job Description:
· 3 – 8 years’ experience in customer ServiceDesk or Help Desk environment
· Handle Tier 1 help desk escalations through the company’s internal ticketing system
· Troubleshoot common IT problems and have a thorough working knowledge of day-to-day operating environment, available tools, and client applications
· Perform basic windows administration such as password resets, file and folder administration
· Basic internet connection troubleshooting, VPN troubleshooting
· Escalates more complex technical problems to Technical Support Specialist or other IT specialists as appropriate.
· Follow up on outstanding requests and ensure timely resolution.
· Fully document troubleshooting steps and create knowledgebase articles of resolutions
· Adhere to established IT policies, procedures and standards and ensure their conformance with information systems, goals, and procedures
· Follow the established standards for documenting tickets, configurations, and standard operating procedures
· Responsible for compliance policy adherence including password management, documentation, maintenance, provisioning access, and data protection procedures
· Help minimize downtime impact on users through accurate communication and efficient problem resolution for unscheduled downtimes
· Interact with IT management through timely reporting of operational activities, and with all team members on support issues.
Notice Period: 0 to 30 days
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bangalore, India eJAmerica Full timeImmediate to 30 days Joiners Only Location -Bangalore US Time shift 3 – 4 years’ experience In customer service or a help desk environment; interest in IT field a plus. Handle Tier 1 help desk escalations through the company’s internal ticketing system. Troubleshoot common IT problems and have a thorough working knowledge of day-to-day operating...
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bangalore, India eJAmerica Full timePosition OverviewThe Help Desk Support Specialist will provide first-level IT support with a focus on international voice support. The role involves troubleshooting technical issues, handling escalations, and ensuring seamless communication with global customers. The position requires candidates to operate in a 24x7 shift from the Infosys Bangalore...
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bangalore, India eJAmerica Full timeEmployee to operate from Infosys Bangalore office as per shift requirement (24x7) 3 – 4 years’ experience In customer service or a help desk environment; interest in IT field a plus. Handle Tier 1 help desk escalations through the company’s internal ticketing system. Troubleshoot common IT problems and have a thorough working knowledge of day-to-day...
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eJAmerica | Service Desk Agent | bangalore
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bangalore, India eJAmerica Full timePosition OverviewThe Help Desk Support Specialist will provide first-level IT support with a focus on international voice support. The role involves troubleshooting technical issues, handling escalations, and ensuring seamless communication with global customers. The position requires candidates to operate in a 24x7 shift from the Infosys Bangalore...
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eJAmerica | Service Desk Agent | bangalore
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bangalore, India eJAmerica Full timePosition Overview The Help Desk Support Specialist will provide first-level IT support with a focus on international voice support. The role involves troubleshooting technical issues, handling escalations, and ensuring seamless communication with global customers. The position requires candidates to operate in a 24x7 shift from the Infosys Bangalore office....
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bangalore, India eJAmerica Full timeImmediate to 30 days Joiners Only Location -Bangalore US Time shift 3 – 4 years’ experience In customer service or a help desk environment; interest in IT field a plus. Handle Tier 1 help desk escalations through the company’s internal ticketing system. Troubleshoot common IT problems and have a thorough working knowledge of day-to-day operating...
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bangalore, India eJAmerica Full timeImmediate to 30 days Joiners OnlyLocation -Bangalore US Time shift3 – 4 years’ experience In customer service or a help desk environment; interest in IT field a plus.Handle Tier 1 help desk escalations through the company’s internal ticketing system.Troubleshoot common IT problems and have a thorough working knowledge of day-to-day operating...
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bangalore, India eJAmerica Full timeJob DescriptionJob Description:· 3 – 8 years’ experience in customer ServiceDesk or Help Desk environment· Handle Tier 1 help desk escalations through the company’s internal ticketing system· Troubleshoot common IT problems and have a thorough working knowledge of day-to-day operating environment, available tools, and client applications· Perform...
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bangalore, India eJAmerica Full timeJob Description Job Description: · 3 – 8 years’ experience in customer ServiceDesk or Help Desk environment · Handle Tier 1 help desk escalations through the company’s internal ticketing system · Troubleshoot common IT problems and have a thorough working knowledge of day-to-day operating environment, available tools, and client applications ·...
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