It service desk analyst
19 hours ago
Job Description Job Description: · 3 – 8 years’ experience in customer Service Desk or Help Desk environment · Handle Tier 1 help desk escalations through the company’s internal ticketing system · Troubleshoot common IT problems and have a thorough working knowledge of day-to-day operating environment, available tools, and client applications · Perform basic windows administration such as password resets, file and folder administration · Basic internet connection troubleshooting, VPN troubleshooting · Escalates more complex technical problems to Technical Support Specialist or other IT specialists as appropriate. · Follow up on outstanding requests and ensure timely resolution. · Fully document troubleshooting steps and create knowledgebase articles of resolutions · Adhere to established IT policies, procedures and standards and ensure their conformance with information systems, goals, and procedures · Follow the established standards for documenting tickets, configurations, and standard operating procedures · Responsible for compliance policy adherence including password management, documentation, maintenance, provisioning access, and data protection procedures · Help minimize downtime impact on users through accurate communication and efficient problem resolution for unscheduled downtimes · Interact with IT management through timely reporting of operational activities, and with all team members on support issues. Notice Period: 0 to 30 days
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IT Service Desk Analyst
3 months ago
bangalore, India eJAmerica Full timeJob Description There is a client alignment and Infrastructure is up and running for Helpdesk from Infosys Bangalore office. • Employee to operate from Infosys Bangalore office as per shift requirement (24x7) • 3 – 4 years’ experience In customer service or a help desk environment; interest in IT field a plus. • Handle Tier 1 help desk...
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IT Service Desk Analyst
3 months ago
bangalore, India eJAmerica Full timeJob DescriptionThere is a client alignment and Infrastructure is up and running for Helpdesk from Infosys Bangalore office.• Employee to operate from Infosys Bangalore office as per shift requirement (24x7)• 3 – 4 years’ experience In customer service or a help desk environment; interest in IT field a plus.• Handle Tier 1 help desk escalations...
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IT Service Desk Analyst
3 months ago
bangalore, India eJAmerica Full timeJob Description There is a client alignment and Infrastructure is up and running for Helpdesk from Infosys Bangalore office. • Employee to operate from Infosys Bangalore office as per shift requirement (24x7) • 3 – 4 years’ experience In customer service or a help desk environment; interest in IT field a plus. • Handle Tier 1 help desk escalations...
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Service desk director
19 hours ago
Bangalore, India Diversified Full timeJob Summary: Service Desk Director is responsible for overseeing and managing Service Operations for all Diversified Service Desk Services Globally. This role involves leading a team of support staff running Service Operations, for commercial clients globally, managing both offshore and onshore associates, maintaining business performance through OLAs,...
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IT Service Desk Analyst
2 weeks ago
Bangalore, India eJAmerica Full timeJob Description Job Description: · 3 – 8 years’ experience in customer ServiceDesk or Help Desk environment · Handle Tier 1 help desk escalations through the company’s internal ticketing system · Troubleshoot common IT problems and have a thorough working knowledge of day-to-day operating environment, available tools, and client applications...
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Service Desk Director
2 days ago
Bangalore, India Diversified Full timeJob Summary: Service Desk Director is responsible for overseeing and managing Service Operations for all Diversified Service Desk Services Globally. This role involves leading a team of support staff running Service Operations, for commercial clients globally, managing both offshore and onshore associates, maintaining business performance through OLAs,...
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bangalore, India Neurones IT Asia Full timeWe are looking for aService Desk Technicianfor one of our clients. Your job scope is as follows:Provide advanced-level technical support to end-users via phone, email, and in-personAssess and qualify the requestDiagnose and troubleshoot hardware, software, and network issuesAssist with the installation, configuration, and maintenance of computer systems and...
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Service Desk Analyst
2 days ago
Bangalore, India Computacenter Full timeLife on the team Are you passionate about Service desk Opportunities and ready to explore your capabilities? Service desk professionals are problem solvers, as a growing organization in India, there are more opportunities for career advancement and professional development. As the company expands, new roles and responsibilities will emerge with the...
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Diversified | Service Desk Director
3 days ago
bangalore, India Diversified Full timeJob Summary:Service Desk Director is responsible for overseeing and managing Service Operations for all Diversified Service Desk Services Globally. This role involves leading a team of support staff running Service Operations, for commercial clients globally, managing both offshore and onshore associates, maintaining business performance through OLAs, KPIs...
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Service Desk Director
2 days ago
Bangalore Metropolitan Area, India Diversified Full timeJob Summary:Service Desk Director is responsible for overseeing and managing Service Operations for all Diversified Service Desk Services Globally. This role involves leading a team of support staff running Service Operations, for commercial clients globally, managing both offshore and onshore associates, maintaining business performance through OLAs, KPIs...
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Information Technology Service Desk Analyst
4 hours ago
Bangalore, India eJAmerica Full timeJob Description There is a client alignment and Infrastructure is up and running for Helpdesk from Infosys Bangalore office. • Employee to operate from Infosys Bangalore office as per shift requirement (24x7) • 3 – 4 years’ experience In customer service or a help desk environment; interest in IT field a plus. • Handle Tier 1 help desk...
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bangalore, India Neurones IT Asia Full timeWe are looking for aJunior Service Desk Technicianfor one of our clients. Your job scope is as follows:Provide first-level technical support to end-users via phone, email, and in-personAssess and qualify the requestDiagnose and troubleshoot hardware, software, and network issuesAssist with the installation, configuration, and maintenance of computer systems...
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Service Desk Analyst
2 days ago
Bangalore Metropolitan Area, India Computacenter Full timeLife on the teamAre you passionate about Service desk Opportunities and ready to explore your capabilities?Service desk professionals are problem solvers, as a growing organization in India, there are more opportunities for career advancement and professional development. As the company expands, new roles and responsibilities will emerge with the chance to...
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eJAmerica | IT Service Desk Analyst | bangalore
2 weeks ago
bangalore, India eJAmerica Full timeJob DescriptionJob Description:· 3 – 8 years’ experience in customer ServiceDesk or Help Desk environment· Handle Tier 1 help desk escalations through the company’s internal ticketing system· Troubleshoot common IT problems and have a thorough working knowledge of day-to-day operating environment, available tools, and client applications· Perform...
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eJAmerica | IT Service Desk Analyst | bangalore
2 weeks ago
bangalore, India eJAmerica Full timeJob DescriptionJob Description:· 3 – 8 years’ experience in customer ServiceDesk or Help Desk environment· Handle Tier 1 help desk escalations through the company’s internal ticketing system· Troubleshoot common IT problems and have a thorough working knowledge of day-to-day operating environment, available tools, and client applications· Perform...
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eJAmerica | IT Service Desk Analyst | bangalore
2 weeks ago
bangalore, India eJAmerica Full timeJob Description Job Description: · 3 – 8 years’ experience in customer ServiceDesk or Help Desk environment · Handle Tier 1 help desk escalations through the company’s internal ticketing system · Troubleshoot common IT problems and have a thorough working knowledge of day-to-day operating environment, available tools, and client applications ·...
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Computacenter | Service Desk Analyst
3 days ago
bangalore, India Computacenter Full timeLife on the teamAre you passionate about Service desk Opportunities and ready to explore your capabilities?Service desk professionals are problem solvers, as a growing organization in India, there are more opportunities for career advancement and professional development. As the company expands, new roles and responsibilities will emerge with the chance to...
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IT Service Desk Specialist
3 weeks ago
Bangalore, India eJAmerica Full timeImmediate to 30 days Joiners Only Location -Bangalore US Time shift 3 – 4 years’ experience In customer service or a help desk environment; interest in IT field a plus. Handle Tier 1 help desk escalations through the company’s internal ticketing system. Troubleshoot common IT problems and have a thorough working knowledge of day-to-day...
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bangalore, India eJAmerica Full timeJob DescriptionThere is a client alignment and Infrastructure is up and running for Helpdesk from Infosys Bangalore office.• Employee to operate from Infosys Bangalore office as per shift requirement (24x7)• 3 – 4 years’ experience In customer service or a help desk environment; interest in IT field a plus.• Handle Tier 1 help desk escalations...
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IT Service Desk Specialist
1 month ago
Bangalore Urban, India eJAmerica Full timeEmployee to operate from Infosys Bangalore office as per shift requirement (24x7)3 – 4 years’ experience In customer service or a help desk environment; interest in IT field a plus.Handle Tier 1 help desk escalations through the company’s internal ticketing system.Troubleshoot common IT problems and have a thorough working knowledge of day-to-day...