Servicenow Support

2 months ago


Coimbatore, India Bosch Full time
Job Description

• Good understanding of the ServiceNow platform and ServiceNow ITSM modules

• Knowledge of the principles, methods, and techniques used in ServiceNow System Administration and Support

• Configuring Knowledge Base, Reporting and Dashboards

• Load, manipulate, and maintain data between ServiceNow and other systems.

• Collaborate with team members and other cross functional teams to find best solutions for technical issues

• Document configurations, processes, and procedures effectively

• Monitor the health, administration, usage, and overall compliance of ServiceNow and its applications

• Optimize stability and usability of ServiceNow through regular application maintenance

• Support in deployment of features and ServiceNow releases.

• Contribute to ServiceNow platform upgrades through configuration tasks and feature delivery

• Participate in the evaluation and selection of ServiceNow plugins and extensions and implementation

• Good knowledge in ServiceNow Instance cloning process

• Maintain Integrations with third party systems

• Basic scripting and ATF knowledge is an added advantage

Qualifications

Bachelors degree

Additional Information

• 4-8 years of experience in ServiceNow platform and ServiceNow ITSM modules

• Knowledge of the principles, methods, and techniques used in ServiceNow System Administration and Support

• Configuring Knowledge Base, Reporting and Dashboards

• Load, manipulate, and maintain data between ServiceNow and other systems.

• Collaborate with team members and other cross functional teams to find best solutions for technical issues

• Document configurations, processes, and procedures effectively

• Monitor the health, administration, usage, and overall compliance of ServiceNow and its applications

• Optimize stability and usability of ServiceNow through regular application maintenance

• Support in deployment of features and ServiceNow releases.

• Contribute to ServiceNow platform upgrades through configuration tasks and feature delivery

• Participate in the evaluation and selection of ServiceNow plugins and extensions and implementation

• Good knowledge in ServiceNow Instance cloning process

• Maintain Integrations with third party systems

• Basic scripting and ATF knowledge is an added advantage


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