Infra. Technology Specialist

4 weeks ago

Coimbatore, India Cognizant Full time


Job Summary

We are seeking an experienced Infra. Technology Specialist with 7 to 11 years of experience to join our dynamic team. The ideal candidate will have a strong background in Capacity Planning Knowledge Management Problem management & Event Management. This role involves ensuring optimal performance and availability of IT infrastructure contributing to the companys mission of delivering high-quality technological solutions.


Responsibilities

Lead the capacity planning efforts to ensure that IT infrastructure meets current and future demands.Oversee the implementation and management of events to monitor and resolve IT events efficiently.Provide expertise in Knowledge Management to enhance the documentation and sharing of IT knowledge.Collaborate with cross-functional teams to design and implement scalable IT solutions.Ensure the continuous availability and performance of IT infrastructure through proactive monitoring and maintenance.Develop and maintain detailed documentation of IT infrastructure and processes.Conduct regular performance assessments and capacity reviews to identify areas for improvement.Implement best practices for IT infrastructure management to optimize performance and reliability.Coordinate with vendors and service providers to ensure seamless integration and support of IT systems.Provide technical support and guidance to junior team members and other stakeholders.Participate in disaster recovery planning and testing to ensure business continuity.Analyze and resolve complex technical issues related to IT infrastructure.Contribute to the development and enforcement of IT policies and procedures.

Qualifications

Possess strong experience in capacity planning to ensure optimal resource utilization.Demonstrate expertise in event management for efficient IT event management.Have in-depth knowledge of ServiceNow Knowledge Management for effective documentation.Exhibit excellent problem-solving skills to address complex technical challenges.Show proficiency in collaborating with cross-functional teams for IT solution design.Display strong communication skills to document and share IT processes.

Certifications Required

ITIL Certification BMC Certified Professional ServiceNow Certified System Administrator

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