Guest Service Associate
1 month ago
PrimaryResponsibilities
Responsible for daily administration meeting and greetingdealing with guests queries and complaints and booking rooms.visitors
Maintain highstandards of customer services at the Reception desk so thatcustomers expectations are consistentlyexceeded.
Motivate anddevelop Reception team to ensure smooth functioning of thedepartment and promoteteamwork.
OperationalManagement
To maintain Front Office log book and shiftreports.
Respond toinquiries and resolve problems in an effectivemanner.
Ensure all guestsreceive a swift smooth professional and friendly check in and checkout
Maintain record of allbanquet and any other functions in thehotel.
Liaise with otherdepartments for the resolution of daytoday administrative andoperational issues.
Carryout other duties which naturally fall within the reasonableexpectations of the post.
Liaise with Housekeeping for the RoomStatus.
Handle additionalresponsibilities as and when delegated by theManagement.
Qualifications:
Knowledge andExperience
Diploma in Tourism / HospitalityManagement
Fresher or Minimum 6 months to 1 year of relevantexperience
Excellentreading writing and oral proficiency in Englishlanguage
Ability to speakother languages and basic understanding of local languages will beanadvantage
Competencies
Good communication and customer contactskills
Service orientedwith an eye for details
Ability to work effectively and contribute in ateam
Selfmotivated and energetic
Must be wellpresented and professionally groomed at alltimes
RemoteWork :
No
EmploymentType :
Fulltime
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