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AWS Support Lead
2 months ago
Req ID: 291257
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a AWS Support Lead (L2/L3) to join our team in Bengaluru, Karnātaka (IN-KA), India (IN).
Job Description:
At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. NTT DATA, Inc. currently seeks a “AWS Support” role with good technical knowledge for our NTT DATA project” to join our team.
Role and Responsibilities:
Must possess hands-on experience working in an applications production support/application development environment.
They must also possess detailed knowledge of multiple systems, as well as an in-depth understanding of the functionality for these systems to troubleshoot and resolve applications tickets.
Provide 2nd and 3rd level support for critical and non-critical automotive production applications for a large automotive company.
The role is to maintain, control and support the applications on the production lines.
Technical support and maintenance activities for the applications.
Daily tasks to be performed:
Working with the client's processes (incident, problem, change management).
Communicating and working closely with the users and the client.
Daily meetings with the team, occasional meetings with the client.
Problem analysis and documentation.
Performing root cause analysis.
Source code analysis.
Creating bug fix, releases and upgrades for the applications.
Occasionally configuring and optimizing the application and infrastructure.
- Responsible for monitoring and responding to open tickets submitted through an incident management system.
- Troubleshoot and escalate alerts that cannot be resolved to appropriate section.
- Prioritize and handle service requests and incidents.
- Progress issues and provide relevant information for troubleshooting or for clarification.
- Identify opportunities for process improvement and contribute to departmental initiatives.
- Responsible for improving and documenting the technical processes around application support (using Confluence).
- Work collaboratively with Account Managers on change requests, managing issues and establishing priorities.
- Handle late night and weekend emergency support on as required.
- Resolve system problems during non-business hours or backlogs by providing off-hours support as needed.
- Ensure the performance of daily health checks of the applications, scripts, and infrastructure by support team.
- Develop scripts works with team to automate repeatable manual tasks.
- Responsible for troubleshooting and resolving application.
Technical Skills:
Application Support AWS Support role:
- AWS Code Pipeline, AWS Code Build, AWS Code Deploy, CI/CD
- Experience to resolve technical application support issues and respective tickets within defined timeline and guide to others and clarify their application support technical queries of core skills.
- Reporting and presenting to client.
- Single Point of Contact for the team
- Good Communication.
Technical expertise in the leadership role.
Primary Skills: AWS Code Pipeline, AWS Code Build, AWS Code Deploy, CI/CD, JAVA
Optional skills: Gradle, Maven, JavaScript, GitHub, Elastic Container Registry, Splunk, SonarQube, CloudWatch, IntelliJ IDEA, COBOL, JCL, DB2
Language: German (Optional). Good to know to read, write and speak in German language.
About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com
NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
