AWS Enterprise Support Manager

1 month ago


Bengaluru, Karnataka, India AWS India - Karnataka - D11 Full time

AWS India - Karnataka - D11 is seeking an experienced Enterprise Support Manager to lead our team of Technical Consultants. As an Enterprise Support Manager, you will be responsible for customer success, hiring, developing, and managing a team of talented Technical Account Managers. Our customers are pushing the edge of technology and business in India, and as an ESM, you will have direct influence on this and ensure customers have the right resources for all their technical needs. You will work with the most awesome technical and business development people who are passionate about technology, helping craft strategies, processes, and tactics to achieve great customer outcomes and expand the footprint of the Enterprise Support offering. You will collaborate with customer Directors and C-level executives to translate business objectives into actionable technical strategies, focusing on understanding business goals and developing technical solutions that enable those goals. We are open to hiring candidates to work out of Bengaluru or Gurugram. The ideal candidate will have a Bachelor's degree in Information Science, Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field, with 7+ years of managing technical teams and 15+ years of overall experience. Preferred qualifications include experience scaling an organization through rapid growth or expansion, previous experience in technical account management, business relationship management, or consulting, and an adaptable communication style that can fit diverse audiences. The candidate should be proficient in communicating complex ideas and have a track record of driving projects to improve support-related processes and the technical support experience. Experience with AWS or other cloud service offerings is also a plus.



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