Cloud Support Engineer

2 weeks ago


Bengaluru, Karnataka, India AWS India - Karnataka Full time

About the Role:

As a Cloud Support Engineer at AWS India - Karnataka, you will be at the forefront of delivering exceptional support to our customers, helping them get the most out of our cutting-edge cloud services. This role requires strong technical expertise, excellent communication skills, and a passion for cloud computing.

Key Responsibilities:

  • Provide advanced technical support to customers, resolving complex issues related to AWS services and products.
  • Collaborate with internal teams to reproduce and resolve customer issues, ensuring a seamless experience.
  • Develop and maintain technical knowledge of AWS services, staying up-to-date with the latest features and best practices.
  • Partner with customers to drive communication during critical events, ensuring their success.
  • Contribute to the development of support-related processes and tools, enhancing the overall customer experience.

Requirements:

  • Fluency in both written and verbal Japanese (Japanese Language Proficiency Test JLPT Level N3 or above).
  • Bachelor's degree or equivalent experience in a technical position.
  • Minimum 2+ years of experience in relevant technical positions.
  • Advanced experience in enterprise systems administration in Windows Server and related services (Active Directory, DNS, IIS, MSSQL, SharePoint, Exchange, Windows server, Single Sign On).
  • Knowledge of Windows troubleshooting tools (Event viewer, Task manager, WinDbg, Windows Sysinternals, perfmon, WPR/WPA).
  • Experience in Networking and troubleshooting (TCP/IP, DNS, routing, switching, firewalls, or LAN/WAN).

Preferred Qualifications:

  • Advanced experience in Cloud computing (AWS, Azure, OpenStack).
  • Experience with programming/scripting (Batch, Perl, Ruby, VB, PowerShell, Java, C# and/or PHP).
  • Experience managing full application stacks from the OS up through custom applications.
  • Experience with System Administration with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory, Exchange).
  • Experience with Network troubleshooting tools (telnet, test-netconnection, tracert, tracetcp, iperf, ntttcp, dig, and packet capture tools).
  • Knowledge of storage technologies.


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