AWS Cloud Support Specialist

1 month ago

Bengaluru, Karnataka, India AWS India - Karnataka Full time
About the Role

We are seeking a highly skilled Technical Translation Specialist to join our AWS Cloud Support team in Bangalore, India. As a Technical Translation Specialist, you will play a critical role in ensuring that our non-native English customers have access to accurate and reliable information and content published by AWS support.

Key Responsibilities
  • Translate public and internal documents from Japanese to English
  • Create Japanese subtitles for short videos
  • Perform live translation between English and Japanese for internal video and audio conference calls
  • Translate training material for our support teams
  • Translate knowledge-base documents from Japanese into English
  • Review the Japanese language quality of internal communications within our support ticket system
  • Deliver Japanese communication training to our support teams
  • Translate notifications and announcements sent to our Japanese customers
  • Promote our documents and videos on social media
  • Grade Japanese examination results of hiring candidates and employees
  • Lead an initiative to evaluate systems to assess the Japanese language skills of hiring candidates
  • Find items to be localized in the team, prioritize those items with a manager, and build a collaboration scheme with the localization team
  • Contribute to the overall improvement of the customer experience from a local language support point of view
About the Team

AWS values diverse experiences and encourages candidates from all backgrounds to apply. If you have a strong passion for Japanese language and culture, and a desire to work in a dynamic and innovative environment, we would love to hear from you.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

What We Offer
  • Endless knowledge-sharing, mentorship, and other career-advancing resources
  • A culture of inclusion that empowers us to be proud of our differences
  • A flexible work environment that supports work-life harmony
  • Opportunities to work with a diverse team of talented professionals
Basic Qualifications
  • Excellent oral and written Japanese communication skills (Japanese Language Proficiency Test (JLPT) Level N1 or equivalent)
  • Job-related experience with translation between English and Japanese
  • Bachelor's degree or equivalent level of knowledge acquired from relevant job experience
  • Ability to quickly learn technical terms for utilization in translation activities
  • Having strong multitasking skills
  • Streamlining job processes when needed
  • Having a strong customer focus
Preferred Qualifications
  • Experience working as an engineer or an agent
  • Experience creating external technical documentation
  • Live translation and interpretation between English and Japanese
  • Experience working with customers
  • Experience in identifying and implementing improvements to operational procedures

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