Incident Response Commander

5 months ago

Noida, India Thales Full time
Location: Noida, IndiaIn fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.Present in India since 1953, Thales is headquartered in Noida, Uttar Pradesh, and has operational offices and sites spread across Bengaluru, Delhi, Gurugram, Hyderabad, Mumbai, Pune among others. Over 1800 employees are working with Thales and its joint ventures in India. Since the beginning, Thales has been playing an essential role in India’s growth story by sharing its technologies and expertise in Defence, Transport, Aerospace and Digital Identity and Security markets.

Thales is seeking a collaborative and diligent person with a passion for
infrastructure to work as an Incident Commander within the Incident Response Team. The Incident Response Team provides 24x7x365 coverage for Major Incidents that affect the Imperva Infrastructure with some on-call as needed.
Dedicated Incident Commanders provide a crucial role in guiding efforts to troubleshoot and investigate Major Incidents while keeping Subject Matter Experts focused on service restoration, minimizing service disruptions. The Incident Commanders are also responsible for Problem Management of the underlying issues, helping drive efforts for improving the stability and
resiliency of the infrastructure.


The role will be located in Noida, India and will require the candidate to work in different time shifts to align with APJ / US / EMEA time zones. It may also require weekend and holiday on-call responsibilities on a rotating basis with other members of the team.
The Incident Commander is responsible for coordinating incident response and problem management, guiding resources during triage, and remediation of cloud infrastructure service disruptions. These duties will include:
● Initiate communication channels and guide conversations for investigating and troubleshooting Major Incidents. Escalations are to be made at the advice and/or recommendations of existing SMEs on the call
● Provide regular updates to internal and external stakeholders throughout the incident using prepared templates
● Act as an intermediary between internal and external stakeholders and the Subject Matter Experts by acting as a single point of contact for questions
● Coordinate efforts of troubleshooting and mitigating the impact during an incident, including making sure all relevant resources are engaged
● Ensure the focus of the efforts during a Major Incident is on mitigating the impact while collecting data, as long as it does not hinder the effort or extend the duration of the impact
● Compose impact statements which are understandable by both internal and external stakeholders, based on explanations and confirmation provided by Subject Matter Experts
● Maintaining an accurate timeline of events and activities during a Major Incident
● Schedule and lead postmortem activities such as root cause analysis, performance analysis, etc., leading the Subject Matter Experts and other technical resources to evaluate the problem
● Participates in team review of incident and problem management processes, providing feedback and opinion based on their experiences
Required Experience and Skills:
● Bachelor’s degree in a program related to information technology/computer science, or equivalent experience
● At least 5 years experience within IT infrastructure operations (ITSM), especially within a service-provider (e.g. ISP, SaaS, IaaS) environment
● Strong listening skills
● Ability to communicate clearly and succinctly in both verbal and written formats in English using predefined templates and guidelines
● Experience with gathering, synthesizing, and prioritizing information from subject-matter experts
● Ability to work in high-stress situations and keep incident responders calm and focused
● Availability to work on-call weekend shifts in rotation with other team members
● Familiarity with complex distributed systems
● Familiarity with the OSI model and ability to discuss how communication between systems can be explained by it
● Comfortable with both big-picture as well as technical minutiae within a multi-datacenter topology
● General working knowledge of Linux operating systems, routing and switching platforms, and network and switching protocols

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now

  • Cybersecurity- Incident Response

    7 months ago

    Greater Noida, India Coforge Full time

    Job Description Role: Analyst-(IR) Incident Response-Cybersecurity Job Location: Greater Noida Required Skills: ? Strong hands-on experience with Azure Sentinel and Microsoft Defender for O. ? Understanding of security events and situations in Azure Sentinel and MS defender. ? Understanding of sentinel services, SOAR and implementing. ? Identifying...

  • Chief Cybersecurity Incident Response Strategist

    3 weeks ago

    Greater Noida, Uttar Pradesh, India Coforge Full time

    About the RoleCoforge is seeking a highly skilled Chief Cybersecurity Incident Response Strategist to join our team. The ideal candidate will have 7-12 years of experience in cybersecurity, with a strong background in incident response and Azure Sentinel.Job SummaryWe are looking for a seasoned professional to oversee and coordinate 24/7 security operations...

  • Incident Managment

    6 months ago

    Noida, India Ericsson Full time

    **About this opportunity**: This job role is responsible for the coordination, support, management and execution of reactive maintenance activities to ensure the services provided to customers are continuously available and performing to Service Level Agreement performance levels! - We believe in taking decisions as close to the product and technical...

  • Incident Management Expert

    3 weeks ago

    Noida, Uttar Pradesh, India Tata Consultancy Services Full time

    Job DescriptionWe are seeking an experienced Incident Management Expert - Incident Resolution Specialist to join our team at Tata Consultancy Services.Key Responsibilities:Technical Team Liaison: Maintain open communication with technical teams, keeping them informed about incident status and updates in a timely manner.Incident Association: Collaborate with...

  • Incident Manager

    1 month ago

    Noida, Uttar Pradesh, India Ericsson Full time

    About this opportunity:Manage incidents 24X7 and ensure minimal disruption to services and fast service restoration.Setting up of Technical and Management Bridge to facilitate communication during incidents.Timely communication / information flow towards internal and external stakeholders.Engage relevant stakeholders and initiate management and technical...

  • Incident Management Professional

    3 days ago

    Noida, Uttar Pradesh, India Tata Consultancy Services Full time

    Job DescriptionWe are seeking a highly skilled Incident Management Professional to join our team at Tata Consultancy Services.Key Responsibilities:To ensure seamless incident management by maintaining technical teams informed about incident status, associating incidents with other records, and assigning unresolved incidents to appropriate support groups.To...

  • Incident Management Strategist

    1 week ago

    Noida, Uttar Pradesh, India Tata Consultancy Services Full time

    Company OverviewTata Consultancy Services is a leading IT consulting and business solutions firm that collaborates with its clients to identify their core challenges and implement innovative yet practical technology-enabled solutions.SalaryThe estimated annual salary for this role is $85,000-$110,000 depending on the location and level of experience.Job...

  • Senior Incident Manager

    3 weeks ago

    Noida, Uttar Pradesh, India BirlaSoft Full time

    Job DescriptionThe Major Incident Manager is a critical role that requires strong communication skills, technical expertise, and strategic thinking.This position involves facilitating high-severity incidents, ensuring timely resolution, and maintaining open communication with stakeholders. The ideal candidate will have 6-8 years of experience in incident...

  • Incident Management Expert

    2 weeks ago

    Noida, Uttar Pradesh, India Tata Consultancy Services Full time

    At Tata Consultancy Services, we are seeking an experienced Incident Management Expert to join our team. This role requires a seasoned professional with a strong background in incident management and technical support.About the RoleWe offer a competitive salary of $95,000 - $110,000 per year, commensurate with experience. Our company is located in a major...

  • Incident Management Expert

    1 day ago

    Noida, Uttar Pradesh, India Tata Consultancy Services Full time

    Job Description:We are seeking an Incident Management Expert to join our team at Tata Consultancy Services.Key Responsibilities:To manage and resolve incidents in a timely and efficient manner, ensuring minimal impact on business operations.To investigate and diagnose issues, identifying root causes and implementing corrective actions.To collaborate with...

  • IT Service

    6 months ago

    Noida, India TSYS Card Tech Services India LLP Full time

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing...

  • Incident Management Professional

    1 week ago

    Noida, Uttar Pradesh, India Tata Consultancy Services Full time

    We are seeking a highly skilled Incident Management Professional to join our team at Tata Consultancy Services. As an Incident Management Specialist, you will be responsible for ensuring the effective management of incidents across various technical teams.Key Responsibilities:Keep technical teams informed about incident status at agreed intervalsAssociate...

  • Csr (Corporate Social Responsibility)

    6 months ago

    Noida, India Earth Intrilogy Pvt. Ltd. Full time

    Urgent hiring for CSR (Corporate Social responsibility) Profile Location:Noida Salary-15k-30k Should have good knowledge of Corporate Social Responsibility Excellent command over mailing, drafting Good communication skills & presentable **Job Types**: Full-time, Regular / Permanent **Salary**: ₹15,000.00 - ₹30,000.00 per month **Benefits**: -...

  • 3CLogic - Technical Analyst - Incident Management

    4 weeks ago

    Noida, India 3C Logic Full time

    Experience : 3 to 7 yearsOverview :As a Technical Analyst, you will play a critical role in delivering quality and effective technical assistance to our clients utilizing our proprietary contact center solutions and tools. Your primary responsibility will be to provide technical support, troubleshooting, and issue resolution for complex inquiries and...

  • Senior Security Manager

    2 weeks ago

    Noida, Uttar Pradesh, India Force Tech Training Full time

    About the RoleWe are seeking an experienced Senior Security Manager to join our team in Noida, India. The successful candidate will be responsible for managing the smooth operations and maintenance of the India Command Center.Key ResponsibilitiesManage physical and electronic security operations across multiple centers in IndiaCoordinate with Regional...

  • System Administrator 3-it

    3 months ago

    Noida, Uttar Pradesh, India Oracle Full time

    **Responsibilities** - Accountable for end to end Incident Management Lifecycle - Act in the role of an Incident Commander to facilitate high-severity incident triage - Ensure that high-severity incidents achieve the necessary cross-functional engagement to drive them to resolution in a timely fashion - Participate in on-call rotation for Incident Commander...

  • Head of Security

    2 months ago

    Noida, India Careerpartner Full time

    Requirements :- Educational Background: bachelor's or master's degree in computer science.- Information Technology, Cybersecurity, or a related field.Experience : Minimum 10 years of experience in IT security, with at least 5 years in a leadership role.Technical Skills :- Deep understanding of cybersecurity frameworks and risk management.-...

  • Head of Security

    2 weeks ago

    Noida, India Careerpartner Full time

    Requirements : - Educational Background: bachelor's or master's degree in computer science. - Information Technology, Cybersecurity, or a related field. Experience : Minimum 10 years of experience in IT security, with at least 5 years in a leadership role. Technical Skills : - Deep understanding of cybersecurity frameworks and risk management....

  • Service Desk Expert

    7 months ago

    Noida, India Fujitsu Full time

    Exceptional verbal and communication skillsUnparalleled Listening and Comprehension capabilitiesProven service industry front line experience with handling high value/critical customersAbility to keyboard to capture important details on a call for documentationResponsibilities:Should be handling Call / Chat / Email Support to end usersIdentifies issues...

  • Senior DevSecops Engineer

    7 months ago

    Noida, India Oracle Full time

    Employer DescriptionAn Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. In order to nurture...