Senior Executive EXL/SE/986935

4 weeks ago

Noida, India exl Full time

Job Description

Basic Functions

Responsible for doing remote (OCIP & CCIP) audit submitted by WU inside auditors in a manner that is consistent with company policies, procedures, and standards. Follow appropriate Operating procedure. Meet quality, production, and timeliness goals. Meet office time service goals. Monitor e-mails/calls and respond in a timely manner including follow up. Manage additional duties as assigned.

Essential Functions

Excellent Verbal/ written communication skills, with an ability to think and react to situations confidently. Audit/ QA experience will be desirable. Domain experience in P&C Insurance (Preferred) Must be assertive, persistent, and result-oriented, ability to work in a team environment and adhere to department guidelines. Knowledgeable in Microsoft office 

Primary Internal Interactions

Coordinate with upstream process (WU inside auditor) to execute duties effectively

Primary External Interactions

Communicate effectively to client (Service Provider), client’s customers, Agents, Brokers/Administrator while validating/asking information in a clear and concise manner over e-mail/Phone calls

General Skills

Must be able to learn and retain a large amount of technical information in a relatively short period of time. Must be receptive to detailed and performance feedback. Proven record of dependability/stability Active listening skills, customer focused decisions. Organization and prioritization skills  Must be assertive, persistent, and result-oriented, ability to work in a team environment and adhere to department guidelines. Knowledge of auditing practices, procedures, and principles  Knowledge of the insurance industry, and interdepartmental functions Strong analytical and problem-solving skills with the ability to effectively resolve issues. Ability to effectively manage own workload and increasingly large, complex tasks. A minimum of 2 years prior premium audit experience is preferred.

Organizational Relationships

Reports To: Assistant Manager Supervises:  N/A

Skills

Technical/Basic Skills

Proficient with computer systems and software including Microsoft Excel, Outlook, and Word Typing Speed of at least 25 WPM and 90% accuracy

Process Specific Skills

US P&C insurance mandatory

Soft skills (Minimum)

Good Communication Skills – 

Able to express thoughts and ideas in an accurate and understandable manner through verbal and written format with internal and external contacts.

High Levels of Comprehension – 

Able to understand and follow information received from the customer/Broker/Agent Able to identify the main idea, cause and effect, fact and opinion, make inference, compare and contrast, sequence information, and draw conclusions basis the information acquired or provided.

Customer Focus

Identifies and understands the (internal or external) customer’s needs. Detail oriented with excellent follow up skills. 

Teamwork

Works effectively with the team to accomplish goals, takes action that respects the needs of others and those of the organization. Effective interpersonal skills

Adaptability

Maintains effectiveness despite changes to situations, tasks, responsibilities, and people.

Professionalism

Conducting oneself with responsibility, integrity, accountability, and excellence

Work Standards

Responsible for doing remote (OCIP & CCIP) audit submitted by WU inside auditors in a manner that is consistent with company policies, procedures, and standards within specific time service. Performs analysis of insured’s business operation(s) to determine appropriate classifications and exposures to classify and complete 'virtual' audits. Insure that audited exposures (payroll, sales, cost,) are accurately calculated within insurance manual guidelines. Documenting findings after/ or as needed completing audits or investigations. Audit responsibilities will also include determining audit priorities and scheduling to meet stated deadlines, preparation of appointment letters, performing detailed review of all related business records, and preparing written reports of findings. Achieve individual productivity and quality goals

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