Customer Relations Executive

2 weeks ago


Hyderabad, India Digital Nest Learning & Development Pvt Ltd Full time

Job Title: Onboarding Specialist for Students

Location: Hitech City Hyderabad

Job Type: [Full-Time]

About Us:
Digital Nest is dedicated to providing an exceptional learning experience for our students. We are seeking a passionate and detail-oriented Onboarding /Customer Relations Specialist to help facilitate a smooth transition for new students into their courses.

Job Description:
As an customer relations Specialist, you will play a critical role in welcoming new students and ensuring they have the necessary tools and information to succeed in their academic journey. You will be responsible for managing student onboarding processes, addressing inquiries, and collecting feedback to enhance our services.

Key Responsibilities:

  • Welcome Greetings: Provide warm and engaging welcome messages to new students, fostering a sense of belonging.
  • Student Onboarding: Guide students through the onboarding process, including account setup and course selection.
  • Assignment Management: Assist students in understanding their assignments and deadlines, ensuring they have access to necessary resources.
  • Grade Tracking: Help students track their grades and understand feedback from instructors.
  • Feedback Collection: Actively solicit feedback from students about their onboarding experience and course content to identify areas for improvement.
  • Communication: Maintain clear and effective communication with students through emails, phone calls, and virtual meetings.
  • Administrative Support: Utilize MS Office, particularly Excel, to manage student data, track onboarding progress, and generate reports as needed.

Qualifications:

  • Bachelor’s degree in any field.
  • Strong proficiency in MS Office, especially Excel.
  • Excellent verbal and written communication skills.
  • Ability to work collaboratively in a team environment and provide outstanding customer service.
  • Detail-oriented with strong organizational skills.
  • Previous experience in education, customer service, or administrative roles is a plus.

What We Offer:

  • Competitive salary and benefits.
  • Opportunities for professional development and growth.
  • A supportive and dynamic work environment.


Requirements


  • Bachelor’s degree in any field.
  • Strong proficiency in MS Office, especially Excel.
  • Excellent verbal and written communication skills.
  • Ability to work collaboratively in a team environment and provide outstanding customer service.
  • Detail-oriented with strong organizational skills.
  • Previous experience in education, customer service, or administrative roles is a plus.




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