Customer Relations

4 days ago


Hyderabad, India The Blue Kite Full time

Company Description

The Blue Kite offers a curated selection of holiday homes for rent in North Goa, Delhi, Shimla, Kasauli, and Nainital for discerning travelers. Our range includes 1, 2, and 3-bedroom apartments, as well as luxurious villas to cater to various accommodation needs. With a dedicated team and on-site Housekeeping Manager, we ensure a personalized and seamless experience for every guest. We have meticulously handpicked the finest apartments and villas to ensure a flawless vacation.


Role Description

This is a full-time on-site role for an Customer Relations & Listing Manager located in Mapusa, Goa. The role involves managing the on-boarding process for new properties, maintaining property listings, coordinating with stakeholders, and ensuring high standards of satisfaction and property presentation.


  • Plan and set timelines, resource allocations to ensure timely property launches for rentals
  • Coordinating with HO regarding their inventory check and procurement and keeping in touch till the property is live on all platforms
  • Vendor management: Finalize and approve vendor quotations, negotiate with photographers, and establish deadline
  • Oversee inventory checks and procurement, with a preference for knowledge in interior design
  • Regular Site Visits: Conduct frequent visits to our new projects to check if the property is ready for rentals
  • Be able to write content for property listing, description and things to do around the area with proper English
  • Work with the team to ensure that the process for listing is smooth without delays or escalations
  • Analyze and optimize listings to improve visibility and conversion rates
  • Monitor and report on listing performance metrics
  • Stay updated on OTA platform changes and industry best practices
  • Address inquiries and resolve issues related to OTA listings
  • Lead a team includes inventory management, procurement, listings executives, and photographers
  • Work collaboratively with various teams to achieve shared goal


Qualifications

  • Bachelor's degree in Business, or a related field
  • Minimum 3 years experience in the travel or hospitality industry
  • Have worked with OTA platforms (Airbnb, Booking.com, MMT, Marriott, Agoda, etc)
  • Strong analytical and organizational skills
  • Decision making
  • Excellent written and verbal communication skills
  • Capable of working independently and managing multiple tasks simultaneously
  • Attention to detail and a proactive problem-solving approach


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