Workforce PM I, AHS WFM

2+ years of WFM program or project management experience. - Experience in Contact Center Real Time queue management. - Working knowledge Contact Center performance Metrics. Key job responsibilities - Develops schedules that effectively deliver staffing levels that consistently achieve service level commitments across all sites/languages/markets. - Manages...

We are looking for a Good Workforce Management (WFM) Program Manager I, who is passionate about their work, understands how to manage contacts across a network of contact centers, and who has the ability to contribute new innovations within the Amazon Audit Insight Workforce Management Team. The ideal candidate will possess experience in typical workforce...

Job Title: Workforce Management Program Manager IWe are seeking a highly skilled Workforce Management Program Manager I to join our Amazon Dev Center India - Hyderabad team. As a key member of our workforce management team, you will be responsible for developing and implementing strategies to optimize workforce management processes, ensuring seamless...

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Account Health Support (AHS) Specialist...

Job SummaryWe are seeking a highly skilled Workforce Management Program Manager I to join our Amazon Account Health Support Workforce Management Team. The ideal candidate will possess experience in typical workforce management disciplines, including scheduling, RTA, and intermediate-level reporting skills. They will also have the ability to contribute new...

Job Title: WFM Program Manager, Workforce Management Operations SpecialistDescription:Amazon Dev Center India - Hyderabad is seeking a highly skilled Program Manager to lead our Workforce Management (WFM) operations. As a Program Manager, you will be responsible for ensuring the smooth execution of WFM projects, collaborating with cross-functional teams, and...

Job DescriptionWe are seeking a highly skilled Workforce Management Program Manager I to join our Amazon Account Health Support team. The ideal candidate will have a passion for Workforce Management and a proven track record of delivering results in contact center environments.Key ResponsibilitiesDevelop and implement scheduling strategies that meet service...

Job Title: WFM Program Manager, Workforce Optimization SpecialistAmazon Dev Center India - Hyderabad is seeking a highly skilled WFM Program Manager to join our team. As a key member of our PRO-WFM team, you will work closely with cross-functional teams to drive business outcomes and improve customer experience.Key Responsibilities:Collaborate with...

Job SummaryWe are seeking a highly skilled Workforce Management Program Manager I to join our Amazon Account Health Support team. The ideal candidate will have a strong background in workforce management, with experience in scheduling, real-time analytics, and performance metrics.Key ResponsibilitiesDevelop and implement scheduling strategies to achieve...

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Selling Partner Services (SPS) team acts as...

About the RoleWe are seeking a highly skilled WFM Systems Administrator to join our team at Amazon Development Centre (India) Private Limited - H84. As a WFM Systems Administrator, you will be responsible for maintaining our global Workforce Management systems and tools, ensuring their accuracy and timeliness, and providing high-quality support to our...

About the RoleAmazon Dev Center India - Hyderabad is seeking a skilled Program Manager to lead our Workforce Management (WFM) program. As a Program Manager, you will be responsible for ensuring service level commitments, conceptualizing and creating scalable processes, and communicating with stakeholders on the status, progress, dependencies, risks, and...

Key ResponsibilitiesIntraday real time monitoring of service levels for all queues at all sites, 24/7/365.Real time monitoring of associates performance from all teams at all sites.Real Time updates on Service Levels, Contact data, and other KPIs.Drive real-time impacts to staffing for both internal and outsourced teams vs. requirements metric...

Role and KEY RESPONSIBILITIES Intraday real time monitoring of service levels for all queues at all sites 24/7/365 Real time monitoring of associates performance from all teams at all sites Real Time updates on Service Levels, Contact data, and other KPIs Drive real-time impacts to staffing for both internal and outsourced teams vs. requirements...

Job Title: WFM AdministratorWe are seeking a highly skilled Workforce Management (WFM) Administrator to join our team at Amazon Development Centre (India) Private Limited - H84. As a WFM Administrator, you will play a critical role in maintaining our WFM back end/front end systems and tools, partnering closely with other teams to deliver mission-critical...

Have you ever thought about what it takes to detect and prevent bad actors from submitting falsified documents and creating fraudulent seller accounts? What would you do to create a trusted marketplace where millions of buyers and sellers can safely transact online? What kinds of processes and systems would you build to maximize customer satisfaction? Amazon...

Role and KEY RESPONSIBILITIES Intraday real time monitoring of service levels for all queues at all sites 24/7/365 Real time monitoring of associates performance from all teams at all sites Real Time updates on Service Levels, Contact data, and other KPIs Drive real-time impacts to staffing for both internal and outsourced teams vs. requirements...

Job Description :Experienced leader to oversee the integration of UKG Pro WFM (Workforce Management) with Clients' existing systems and data infrastructures and data hubs. The successful candidate will be responsible for defining the technical architecture, leading cross-functional teams, and ensuring seamless data flow between systems.Key...

About the RoleWe are seeking a highly skilled Workforce Management System Administrator to join our team at Amazon Development Centre (India) Private Limited - H84. As a WFM System Administrator, you will be responsible for maintaining our global Workforce Management systems and tools, ensuring their accuracy and timeliness of all data flowing to and from...

Job Overview:This role is responsible for forecasting and reporting on staffing impacts that lead to missed SLA. The ideal candidate will have experience in workforce management, particularly in forecasting, capacity planning, scheduling, and real-time reporting.Key Responsibilities:Monitor agent schedule adherence in real-time using adherence software.Work...