Workforce PM I, AHS WFM

2+ years of WFM program or project management experience. - Experience in Contact Center Real Time queue management. - Working knowledge Contact Center performance Metrics. Key job responsibilities - Develops schedules that effectively deliver staffing levels that consistently achieve service level commitments across all sites/languages/markets. - Manages...

We are looking for a Good Workforce Management (WFM) Program Manager I, who is passionate about their work, understands how to manage contacts across a network of contact centers, and who has the ability to contribute new innovations within the Amazon Audit Insight Workforce Management Team. The ideal candidate will possess experience in typical workforce...

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Account Health Support (AHS) Specialist...

Do you love a career where you Experience, Grow & Contribute at the same time, while earning at least 10% above the market? If so, we are excited to have bumped onto you.Learn how we are redefining the meaning of work, and be a part of the team raved by Clients, Job-seekers and Employees.Jobseeker Video Testimonials Employee Glassdoor ReviewsIf you are...

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Selling Partner Services (SPS) team acts as...

The Workforce Management (WFM) Real-Time Analyst at 2coms plays a vital role in ensuring the efficient management of our workforce. As a key member of our WFM team, you will be responsible for monitoring and reporting agent schedule adherence in real-time using advanced software tools.Key ResponsibilitiesMonitor agent schedule adherence using real-time...

Doyou love a career where youExperienceGrow & Contributeatthe same time while earning at least 10% above the market If so weare excited to have bumped ontoyou.Learnhow we are redefiningthemeaningofworkand be a part of the team raved by Clients Jobseekers andEmployees.JobseekerVideoTestimonialsEmployeeGlassdoorReviewsIfyou are a UKG Workforce Management (WFM)...

2+ years of program or project management experience - 2+ years of working cross functionally with tech and non-tech teams experience - Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) - 2+ years of defining and implementing process...

Role and KEY RESPONSIBILITIES Intraday real time monitoring of service levels for all queues at all sites 24/7/365 Real time monitoring of associates performance from all teams at all sites Real Time updates on Service Levels, Contact data, and other KPIs Drive real-time impacts to staffing for both internal and outsourced teams vs. requirements...

About the RoleWe are seeking an experienced Workforce Management (WFM) professional to join our Amazon Account Health Support team in Hyderabad. The ideal candidate will have a strong background in WFM program management, contact center real-time queue management, and performance metrics analysis.

Have you ever thought about what it takes to detect and prevent bad actors from submitting falsified documents and creating fraudulent seller accounts? What would you do to create a trusted marketplace where millions of buyers and sellers can safely transact online? What kinds of processes and systems would you build to maximize customer satisfaction? Amazon...

Role and KEY RESPONSIBILITIES Intraday real time monitoring of service levels for all queues at all sites 24/7/365 Real time monitoring of associates performance from all teams at all sites Real Time updates on Service Levels, Contact data, and other KPIs Drive real-time impacts to staffing for both internal and outsourced teams vs. requirements...

Job Description:We are seeking a highly skilled Workforce Management (WFM) System Administrator to join our team at Amazon Development Centre (India) Private Limited - H84. This role is responsible for the ongoing support, user training, and maintenance of our global WFM systems and tools.Main Responsibilities:Maintain WFM back end/front end systems and...

We are seeking an experienced UKG Workforce Management (WFM) Specialist to join our team at Alignity Solutions. As a UKG WFM Pro expert, you will leverage advanced knowledge and experience with UKG WFM Pro to configure and optimize applications according to business requirements.Key Responsibilities:UKG WFM Pro ConfigurationDell Boomi IntegrationApplication...

Job OverviewThis is an external and internal facing role responsible for forecasting and reporting of staffing impacts that lead to missed Service Level Agreements (SLA). The position forecasts and reports on call volume demand, directs the scheduling of sufficient staff and training for appropriate skills-based routing based on historical and anticipated...

Responsibilities 1. Monitor agent schedule adherence using real-time adherence software and call out non-adherent events to Operations through Desk Alerts or over the walkie-talkie. 2. Coordinate with WFM and other Traffic Analysts on the same campaign to ensure continuity of coverage and distribution of up-to-the-minute statistical data about the day. 3....

About Evernorth Health Services:We are a leading healthcare company creating innovative solutions to improve health and increase vitality. Our team relentlessly innovates to make the prediction, prevention, and treatment of illness and disease more accessible to millions.Job Title: Strategic Workforce AnalystKey Responsibilities:Workforce Planning: Generate...

OverviewAlignity Solutions is an IT Solutions Integrator/Consulting Firm providing innovative workforce management solutions to clients worldwide. With a focus on excellence and customer satisfaction, we help organizations achieve their goals through strategic partnerships.SalaryThe estimated annual salary for this position is $110,000-$140,000, depending on...

We are seeking a highly skilled Senior UKG Workforce Management (WFM) Implementation Specialist to join our team at Alignity Solutions. This is an exciting opportunity to leverage your expertise in UKG WFM Pro and Dell Boomi integrations to design, build, and configure applications that meet business requirements.About the RoleAs a Senior UKG WFM...

Job Description :Experienced leader to oversee the integration of UKG Pro WFM (Workforce Management) with Clients' existing systems and data infrastructures and data hubs. The successful candidate will be responsible for defining the technical architecture, leading cross-functional teams, and ensuring seamless data flow between systems.Key...