WFM Program Manager, Workforce Management

Job Title: WFM Program Manager, Workforce Management Operations SpecialistDescription:Amazon Dev Center India - Hyderabad is seeking a highly skilled Program Manager to lead our Workforce Management (WFM) operations. As a Program Manager, you will be responsible for ensuring the smooth execution of WFM projects, collaborating with cross-functional teams, and...

Job Title: WFM Program Manager, Workforce Optimization SpecialistAmazon Dev Center India - Hyderabad is seeking a highly skilled WFM Program Manager to join our team. As a key member of our PRO-WFM team, you will work closely with cross-functional teams to drive business outcomes and improve customer experience.Key Responsibilities:Collaborate with...

Job Summary:As a seasoned Workforce Program Manager, you will lead various projects for Workforce Management (WFM) and Operations at Amazon Dev Center India - Hyderabad. Your primary responsibility will be to oversee end-to-end Service Level Agreement (SLA) delivery and Headcount utilization. The successful candidate will provide a blended leadership support...

About the RoleWe are seeking an experienced Workforce Management (WFM) professional to join our Amazon Account Health Support team in Hyderabad. The ideal candidate will have a strong background in WFM program management, contact center real-time queue management, and performance metrics analysis.

Job Title: Workforce Management Program Manager IWe are seeking a highly skilled Workforce Management Program Manager I to join our Amazon Dev Center India - Hyderabad team. As a key member of our workforce management team, you will be responsible for developing and implementing strategies to optimize workforce management processes, ensuring seamless...

Job DescriptionWe are seeking a highly skilled Workforce Management Program Manager I to join our Amazon Account Health Support team. The ideal candidate will have a passion for Workforce Management and a proven track record of delivering results in contact center environments.Key ResponsibilitiesDevelop and implement scheduling strategies that meet service...

Job SummaryWe are seeking a highly skilled Workforce Management Program Manager I to join our Amazon Account Health Support team. The ideal candidate will have a strong background in workforce management, with experience in scheduling, real-time analytics, and performance metrics.Key ResponsibilitiesDevelop and implement scheduling strategies to achieve...

Job Title: WFM AdministratorWe are seeking a highly skilled Workforce Management (WFM) Administrator to join our team at Amazon Development Centre (India) Private Limited - H84. As a WFM Administrator, you will play a critical role in maintaining our WFM back end/front end systems and tools, partnering closely with other teams to deliver mission-critical...

Job Description:Amazon Dev Center India - Hyderabad is seeking a skilled Program Manager to lead our Workforce Management team. As a Program Manager, you will be responsible for ensuring Service Level commitments and conceptualizing processes that can be scaled and customized per business needs.Key Responsibilities: Work with Operations, ML, GPO, and other...

About the RoleWe are seeking a highly skilled Workforce Management System Administrator to join our team at Amazon Development Centre (India) Private Limited - H84. As a WFM System Administrator, you will be responsible for maintaining our global Workforce Management systems and tools, ensuring their accuracy and timeliness of all data flowing to and from...

Job SummaryWe are seeking a highly skilled Workforce Management Program Manager I to join our Amazon Account Health Support Workforce Management Team. The ideal candidate will possess experience in typical workforce management disciplines, including scheduling, RTA, and intermediate-level reporting skills. They will also have the ability to contribute new...

About the RoleWe are seeking a highly skilled Workforce Management System Administrator to join our Amazon Development Centre (India) Private Limited team. As a WFM System Administrator, you will be responsible for maintaining our global Workforce Management systems and tools, ensuring the accuracy and timeliness of all data flowing to and from WFM systems,...

Job SummaryWe are seeking a highly skilled Workforce Management Professional to join our team at Amazon Dev Center India - Hyderabad. As a Workforce Management Professional, you will be responsible for optimizing our contact center operations to ensure high-quality customer experiences.Main ResponsibilitiesDevelop and implement effective staffing plans to...

Key ResponsibilitiesIntraday real time monitoring of service levels for all queues at all sites, 24/7/365.Real time monitoring of associates performance from all teams at all sites.Real Time updates on Service Levels, Contact data, and other KPIs.Drive real-time impacts to staffing for both internal and outsourced teams vs. requirements metric...

Job Overview:This role is responsible for forecasting and reporting on staffing impacts that lead to missed SLA. The ideal candidate will have experience in workforce management, particularly in forecasting, capacity planning, scheduling, and real-time reporting.Key Responsibilities:Monitor agent schedule adherence in real-time using adherence software.Work...

Job Summary:The Registration & Compliance organization at Amazon Dev Center India - Hyderabad is responsible for protecting the innocent and deterring the 'ill-intentioned' on our marketplace. We are seeking a seasoned leader to join our team as a Workforce Program Manager.Key Responsibilities:Lead various projects for WFM and Ops, impacting cost, SLA, and...

Job Summary:The Registration & Compliance organization at Amazon Dev Center India - Hyderabad is seeking a highly skilled Workforce Planning Manager to join our team. As a key member of our organization, you will be responsible for leading various projects that impact cost, service level agreements, and service experience.Key Responsibilities:Lead projects...

Workforce Management Real-Time Analyst (SME) CentralWFMJob SummaryThe Workforce Management Real-Time Analyst is responsible for monitoring and reporting agent schedule adherence in real-time using real-time adherence software and ACD real-time displays. This role works closely with Operations, calling out non-adherent events via email, so that non-adherent...

About the RoleWe are seeking a highly skilled WFM Systems Administrator to join our team at Amazon Development Centre (India) Private Limited - H84. As a WFM Systems Administrator, you will be responsible for maintaining our global Workforce Management systems and tools, ensuring their accuracy and timeliness, and providing high-quality support to our...

We are seeking a highly skilled Global Workforce Management Lead to join our Amazon Dev Center India - Hyderabad team. This role requires a strong background in program management, with experience defining program requirements and using data and metrics to determine improvements. The ideal candidate will have 3+ years of program or project management...