WFM Program Manager, Workforce Optimization Specialist

Job Title: WFM Program Manager, Workforce Management Operations SpecialistDescription:Amazon Dev Center India - Hyderabad is seeking a highly skilled Program Manager to lead our Workforce Management (WFM) operations. As a Program Manager, you will be responsible for ensuring the smooth execution of WFM projects, collaborating with cross-functional teams, and...

About the Role:Genpact is seeking a highly skilled Workforce Optimization Specialist to join our team. As an Assistant Manager, you will play a key role in driving business outcomes by optimizing workforce management processes.Key Responsibilities:Recommend staffing changes to match call demand and coordinate with the WFM resource daily to ensure adequate...

About the RoleAmazon Dev Center India - Hyderabad is seeking a skilled Program Manager to lead our Workforce Management (WFM) program. As a Program Manager, you will be responsible for ensuring service level commitments, conceptualizing and creating scalable processes, and communicating with stakeholders on the status, progress, dependencies, risks, and...

Job Summary:As a seasoned Workforce Program Manager, you will lead various projects for Workforce Management (WFM) and Operations at Amazon Dev Center India - Hyderabad. Your primary responsibility will be to oversee end-to-end Service Level Agreement (SLA) delivery and Headcount utilization. The successful candidate will provide a blended leadership support...

We are seeking a highly skilled Senior UKG Workforce Management (WFM) Implementation Specialist to join our team at Alignity Solutions. This is an exciting opportunity to leverage your expertise in UKG WFM Pro and Dell Boomi integrations to design, build, and configure applications that meet business requirements.About the RoleAs a Senior UKG WFM...

Job Title: Workforce Management Program Manager IWe are seeking a highly skilled Workforce Management Program Manager I to join our Amazon Dev Center India - Hyderabad team. As a key member of our workforce management team, you will be responsible for developing and implementing strategies to optimize workforce management processes, ensuring seamless...

Job SummaryWe are seeking a highly skilled Workforce Management Program Manager I to join our Amazon Account Health Support Workforce Management Team. The ideal candidate will possess experience in typical workforce management disciplines, including scheduling, RTA, and intermediate-level reporting skills. They will also have the ability to contribute new...

Job SummaryWe are seeking a highly skilled Workforce Management Professional to join our team at Amazon Dev Center India - Hyderabad. As a Workforce Management Professional, you will be responsible for optimizing our contact center operations to ensure high-quality customer experiences.Main ResponsibilitiesDevelop and implement effective staffing plans to...

Workforce Management Real-Time Analyst (SME) CentralWFMJob SummaryThe Workforce Management Real-Time Analyst is responsible for monitoring and reporting agent schedule adherence in real-time using real-time adherence software and ACD real-time displays. This role works closely with Operations, calling out non-adherent events via email, so that non-adherent...

Job Title: WFM AdministratorWe are seeking a highly skilled Workforce Management (WFM) Administrator to join our team at Amazon Development Centre (India) Private Limited - H84. As a WFM Administrator, you will play a critical role in maintaining our WFM back end/front end systems and tools, partnering closely with other teams to deliver mission-critical...

Role OverviewThis role is an external and internal facing position responsible for forecasting and reporting on staffing impacts that lead to missed SLAs. The position forecasts and reports on call volume demand, directs the scheduling of sufficient staff and training for appropriate skills-based routing, and analyzes real-time and historical contact center...

Job DescriptionWe are seeking a highly skilled Workforce Management Program Manager I to join our Amazon Account Health Support team. The ideal candidate will have a passion for Workforce Management and a proven track record of delivering results in contact center environments.Key ResponsibilitiesDevelop and implement scheduling strategies that meet service...

About the RoleWe are seeking a highly skilled Workforce Management System Administrator to join our team at Amazon Development Centre (India) Private Limited - H84. As a WFM System Administrator, you will be responsible for maintaining our global Workforce Management systems and tools, ensuring their accuracy and timeliness of all data flowing to and from...

Job SummaryWe are seeking a highly skilled Workforce Management Program Manager I to join our Amazon Account Health Support team. The ideal candidate will have a strong background in workforce management, with experience in scheduling, real-time analytics, and performance metrics.Key ResponsibilitiesDevelop and implement scheduling strategies to achieve...

About the RoleWe are seeking a highly skilled Workforce Management System Administrator to join our Amazon Development Centre (India) Private Limited team. As a WFM System Administrator, you will be responsible for maintaining our global Workforce Management systems and tools, ensuring the accuracy and timeliness of all data flowing to and from WFM systems,...

About the RoleWe are seeking a highly skilled WFM Systems Administrator to join our team at Amazon Development Centre (India) Private Limited - H84. As a WFM Systems Administrator, you will be responsible for maintaining our global Workforce Management systems and tools, ensuring their accuracy and timeliness, and providing high-quality support to our...

Job Description:Amazon Dev Center India - Hyderabad is seeking a skilled Program Manager to lead our Workforce Management team. As a Program Manager, you will be responsible for ensuring Service Level commitments and conceptualizing processes that can be scaled and customized per business needs.Key Responsibilities: Work with Operations, ML, GPO, and other...

Key ResponsibilitiesIntraday real time monitoring of service levels for all queues at all sites, 24/7/365.Real time monitoring of associates performance from all teams at all sites.Real Time updates on Service Levels, Contact data, and other KPIs.Drive real-time impacts to staffing for both internal and outsourced teams vs. requirements metric...

About Evernorth Health ServicesWe are a leading provider of pharmacy, care, and benefits solutions that improve health and increase vitality. Our mission is to innovate and make the prediction, prevention, and treatment of illness and disease more accessible to millions of people.Job Summary:As a Resource Planning Analyst, you will play a critical role in...

Job DescriptionRole OverviewThis position is an external and internal-facing role responsible for forecasting and reporting on staffing impacts that lead to missed SLAs. The successful candidate will forecast and report on call volume demand and direct the scheduling of sufficient staff and training for appropriate skills-based routing based on historical...