Analyst, WFM

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Selling Partner Services (SPS) team acts as...

Role and KEY RESPONSIBILITIES Intraday real time monitoring of service levels for all queues at all sites 24/7/365 Real time monitoring of associates performance from all teams at all sites Real Time updates on Service Levels, Contact data, and other KPIs Drive real-time impacts to staffing for both internal and outsourced teams vs. requirements...

2+ years of program or project management experience - 2+ years of working cross functionally with tech and non-tech teams experience - Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) - 2+ years of defining and implementing process...

Responsibilities 1. Monitor agent schedule adherence using real-time adherence software and call out non-adherent events to Operations through Desk Alerts or over the walkie-talkie. 2. Coordinate with WFM and other Traffic Analysts on the same campaign to ensure continuity of coverage and distribution of up-to-the-minute statistical data about the day. 3....

About Evernorth Health ServicesWe are a leading provider of pharmacy, care, and benefits solutions that improve health and increase vitality. Our mission is to innovate and make the prediction, prevention, and treatment of illness and disease more accessible to millions of people.Job Summary:As a Resource Planning Analyst, you will play a critical role in...

About EvernorthEvernorth Health Services, a division of The Cigna Group (NYSE: CI), creates pharmacy, care, and benefits solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people.Resource Planning Analyst:As a WFM Resource Planning...

Talent500 is seeking a highly skilled Resource Planning Analyst II to join our team.About the Role:We are looking for an experienced professional who can analyze call center trends, optimize resource allocation, and provide recommendations to improve workforce productivity. The ideal candidate will have a strong analytical mindset, excellent communication...

The Workforce Management (WFM) Real-Time Analyst at 2coms plays a vital role in ensuring the efficient management of our workforce. As a key member of our WFM team, you will be responsible for monitoring and reporting agent schedule adherence in real-time using advanced software tools.Key ResponsibilitiesMonitor agent schedule adherence using real-time...

About Evernorth Health Services:We are a leading healthcare company creating innovative solutions to improve health and increase vitality. Our team relentlessly innovates to make the prediction, prevention, and treatment of illness and disease more accessible to millions.Job Title: Strategic Workforce AnalystKey Responsibilities:Workforce Planning: Generate...

About Evernorth:Evernorth Health Services, a division of The Cigna Group (NYSE: CI), creates pharmacy, care, and benefits solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people.Role Title: Resource Planning...

Job DescriptionAnalysis – Strong Analytical skillsShould be able to handle & achieve the departmental requirementsMaintain data integrityKnowledge (What the person must know): Understanding of operational process, logical thinking, reporting and analysisShould be open to change, Multi-tasking skillsTeam managementOwn the MIS delivery for the account with...

Job Description:We are seeking a highly skilled Workforce Management (WFM) System Administrator to join our team at Amazon Development Centre (India) Private Limited - H84. This role is responsible for the ongoing support, user training, and maintenance of our global WFM systems and tools.Main Responsibilities:Maintain WFM back end/front end systems and...

Job Description Analysis – Strong Analytical skills Should be able to handle & achieve the departmental requirements Maintain data integrity Knowledge (What the person must know): Understanding of operational process, logical thinking, reporting and analysis Should be open to change, Multi-tasking skills Team management Own the MIS delivery...

Job DescriptionAnalysis – Strong Analytical skillsShould be able to handle & achieve the departmental requirementsMaintain data integrityKnowledge (What the person must know): Understanding of operational process, logical thinking, reporting and analysisShould be open to change, Multi-tasking skillsTeam managementOwn the MIS delivery for the account with...

Job Description Analysis – Strong Analytical skills Should be able to handle & achieve the departmental requirements Maintain data integrity Knowledge (What the person must know): Understanding of operational process, logical thinking, reporting and analysis Should be open to change, Multi-tasking skills Team management Own the MIS delivery for the...

Job DescriptionAnalysis – Strong Analytical skillsShould be able to handle & achieve the departmental requirementsMaintain data integrityKnowledge (What the person must know): Understanding of operational process, logical thinking, reporting and analysisShould be open to change, Multi-tasking skillsTeam managementOwn the MIS delivery for the account with...

Role Overview. This position is an external and internal facing role responsible for the forecasting and reporting of staffing impacts that lead to missed SLA. This position forecasts and reports on call volume demand and directs the scheduling of sufficient staff and training for appropriate skills-based routing...

Job...

Job Description- Analysis – Strong Analytical skills- Should be able to handle & achieve the departmental requirements- Maintain data integrity- Knowledge (What the person must know): Understanding of operational process, logical thinking, reporting and analysis- Should be open to change, Multi-tasking skills- Team management- Own the MIS delivery for the...

About Evernorth:Evernorth Health Services, a division of The Cigna Group (NYSE: CI), creates pharmacy, care, and benefits solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention, and treatment of illness and disease more accessible to millions of peoplePOSITION SUMMARY:Responsibilities and...