Workforce management analyst

4 weeks ago


Hyderabad, India Tech Mahindra Full time
Job Description
Analysis – Strong Analytical skills
Should be able to handle & achieve the departmental requirements
Maintain data integrity
Knowledge (What the person must know): Understanding of operational process, logical thinking, reporting and analysis
Should be open to change, Multi-tasking skills
Team management
Own the MIS delivery for the account with respect to all aspects of WFM – Planning, Scheduling, Forecasting, Real Time Management
Accurate and Timely reporting
Client Management – Internal and External
Ability to work on data and generate various types dashboards, reports/ad-hoc reports
Eligibility
Minimum 3 years of total experience in a BPO set up.
Should be good in verbal and written communication
Should have knowledge of WFM - Planning, Scheduling, Forecasting, And Reporting.
Should have exposure to any standard WFM tools
Should have good excel skills and be able to up skill the team on excel skill sets if required, be hands on with creating reports
Should be able to think on the feet to make decisions related to steps which would impact business
IEX and AWS knowledge will work.

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