Workforce Management Specialist
2 weeks ago
About Evernorth:
We are a leading provider of innovative pharmacy, care, and benefits solutions to improve health and increase vitality.
Our mission is to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people.
Salary: $65,000 - $85,000 per year (dependent on experience).
Job Description:
Key Responsibilities- Support and maintain application rules, profiles, and overall structure of the Intradiem application to support targeted use cases and other work requested by the Product Owner, workforce leadership, and operational business partners.
- Own system administrator tasks and maintain systemic rules for the SaaS application with the ability to troubleshoot and resolve reported issues and questions or escalate as appropriate.
- Contribute to continued expansion and utilization of the software and ongoing optimization to refine systemic rules to continuously meet the needs of supported businesses.
Required Skills and Qualifications:
- Minimum of 2-3 years of experience in workforce and/or application admin experience.
- Familiarity with SaaS call center software strongly preferred.
- Intermediate Excel knowledge required.
- Clear understanding of workforce management concepts, challenges, and goals.
- Strong execution, strategic-thinking, and influencing skills.
- Ability to identify issues and opportunities and develop solutions with little oversight.
- Ability to work with a high sense of urgency.
Shift Timings: Night Shift-(5.30 PM - 2.30 AM IST / 8.00 AM - 5.00 PM EST)
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