Workforce Management Analyst

4 weeks ago


Hyderabad, India Tech Mahindra Full time

Job Description


  • Analysis – Strong Analytical skills
  • Should be able to handle & achieve the departmental requirements
  • Maintain data integrity
  • Knowledge (What the person must know): Understanding of operational process, logical thinking, reporting and analysis
  • Should be open to change, Multi-tasking skills
  • Team management
  • Own the MIS delivery for the account with respect to all aspects of WFM – Planning, Scheduling, Forecasting, Real Time Management
  • Accurate and Timely reporting
  • Client Management – Internal and External
  • Ability to work on data and generate various types dashboards, reports/ad-hoc reports


Eligibility


  • Minimum 3 years of total experience in a BPO set up.
  • Should be good in verbal and written communication
  • Should have knowledge of WFM - Planning, Scheduling, Forecasting, And Reporting.
  • Should have exposure to any standard WFM tools
  • Should have good excel skills and be able to up skill the team on excel skill sets if required, be hands on with creating reports
  • Should be able to think on the feet to make decisions related to steps which would impact business
  • IEX and AWS knowledge will work.



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