Workforce PM I, AIT WFM

We are looking for an Good Workforce Management (WFM) Program Manager I, who is passionate about their work, understands how to manage contacts across a network of contact centers, and who has the ability to contribute new innovations within the Amazon Account Health Support Workforce Management Team. The ideal candidate will possess experience in typical...

2+ years of WFM program or project management experience. - Experience in Contact Center Real Time queue management. - Working knowledge Contact Center performance Metrics. Key job responsibilities - Develops schedules that effectively deliver staffing levels that consistently achieve service level commitments across all sites/languages/markets. - Manages...

Role and KEY RESPONSIBILITIES                                                                                                                                                      Intraday real time monitoring of...

**Role Description**: We are looking for a seasoned Workforce planning and scheduling Ninja. Are you a wiz at calculating occupancy, shrinkage, Attrition, AHT, and resource utilization and building actionable intel for your business? Role and Responsibility: - Should have solid understanding of WFM fundamentals including capacity planning, Forecasting,...

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Selling Partner Services (SPS) team acts as...

Role and KEY RESPONSIBILITIES Intraday real time monitoring of service levels for all queues at all sites 24/7/365 Real time monitoring of associates performance from all teams at all sites Real Time updates on Service Levels, Contact data, and other KPIs Drive real-time impacts to staffing for both internal and outsourced teams vs. requirements...

Have you ever thought about what it takes to detect and prevent bad actors from submitting falsified documents and creating fraudulent seller accounts? What would you do to create a trusted marketplace where millions of buyers and sellers can safely transact online? What kinds of processes and systems would you build to maximize customer satisfaction? Amazon...

Have you ever thought about what it takes to detect and prevent bad actors from submitting falsified documents and creating fraudulent seller accounts? What would you do to create a trusted marketplace where millions of buyers and sellers can safely transact online? What kinds of processes and systems would you build to maximize customer satisfaction? Amazon...

Role and KEY RESPONSIBILITIES Intraday real time monitoring of service levels for all queues at all sites 24/7/365 Real time monitoring of associates performance from all teams at all sites Real Time updates on Service Levels, Contact data, and other KPIs Drive real-time impacts to staffing for both internal and outsourced teams vs. requirements...

Job Description :Experienced leader to oversee the integration of UKG Pro WFM (Workforce Management) with Clients' existing systems and data infrastructures and data hubs. The successful candidate will be responsible for defining the technical architecture, leading cross-functional teams, and ensuring seamless data flow between systems.Key...

Job summary:-The Registration & Compliance (R&C) organization is responsible for making Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the 'ill-intentioned'. Protecting the interests of the end users is our top priority, balancing being compliant and giving a great customer experience. Our team achieves this...

Job summary:-The Registration & Compliance (R&C) organization is responsible for making Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the 'ill-intentioned'. Protecting the interests of the end users is our top priority, balancing being compliant and giving a great customer experience. Our team achieves this...

Responsibilities and Achievements:Analyzes and summarizes operational data for management. Works in collaboration with Scheduling Lead/Advisor/ Supervisor to continuously improve, streamline and automate procedures and data manipulation necessary for required scheduling outputs. Exercises judgment in the evaluation, selection, and adaptation of both standard...

ADP is looking to hire an Implementation Consultant to join our Global Service Delivery organization. At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you...

ADP is looking to hire an Implementation Consultant to join our Global Service Delivery organization. At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you...

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. At AWS, were looking to hire a Real-Time Analyst (RTA) to be part of the AWS Support Engineer Community Workforce Management (WFM)...

Responsibilities and Achievements: Analyzes and summarizes operational data for management. Works in collaboration with Scheduling Lead/Advisor/ Supervisor to continuously improve, streamline and automate procedures and data manipulation necessary for required scheduling outputs. Exercises judgment in the evaluation, selection, and adaptation of both...

Responsibilities and Achievements:Analyzes and summarizes operational data for management. Works in collaboration with Scheduling Lead/Advisor/ Supervisor to continuously improve, streamline and automate procedures and data manipulation necessary for required scheduling outputs. Exercises judgment in the evaluation, selection, and adaptation of both standard...

Resource Planning Analyst:As a WFM Resource Planning Analyst you would be responsible for monitoring inbound call traffic and ensuring efficient distribution based on staff availability. You would use your analytical skill and utilize call volume reports to coordinate and complete real time capacity planning within the contact/call center. This role analyzes...

Job DescriptionOverviewThe Contact Centre Workflow and Staffing Asst Manager is responsible for optimizing contact centre operations through efficient workflow design, strategic staffing, and performance management. This role requires a deep understanding of contact centre metrics, workforce management principles, and a strong ability to analyze data to...