Head of Concierge
2 months ago
JobTitle: VP Concierge
Job Overview: We are seekingan experienced and dynamic leader for the role of VP Concierge.This position is responsible for managing the entire conciergebusiness unit driving growth through both new and existing accountsand ensuring topnotch operational performance. The ideal candidatewill have a strong background in business development strategicleadership and financial management. This is a fantasticopportunity to lead a team and create impactful customerexperiences.
KeyResponsibilities:
Business Unit Leadership:Take full ownership of the concierge business from strategy toexecution ensuring alignment with overall company goals anddelivering exceptional customer experiences.
Business Development: Drivegrowth by acquiring new clients and expanding into new marketsfocusing on highvalue contracts in sectors where concierge servicescan add significant value.
AccountManagement: Manage and grow existing accountsidentifying opportunities to expand services and enhance clientsatisfaction.
P&LManagement: Oversee profit and loss for theconcierge business ensuring revenue growth while controlling coststo meet profitability goals.
Partnerships &Alliances: Develop and negotiate strategicpartnerships to drive growth enhance services and secure exclusivedeals for clients.
TeamLeadership: Lead and manage the operations teamensuring they are trained and equipped to provide highqualitypersonalized services while meeting servicelevel agreements(SLAs).
Qualifications:
Bachelor’s degree in business hospitality or arelated field; MBA or equivalent preferred.
12years of leadership experience in concierge services luxuryservices or customercentric industries with a proven track recordof growing business units.
Strong businessdevelopment and sales skills excellent relationship managementfinancial acumen and leadership experience in managing operationalteams.
KeyCompetencies:
Strategic Thinking: Abilityto plan for longterm growth.
Client Focus: Expertise indelivering personalized client solutions.
Financial Management: Proventrack record of managing budgets revenues and costs.
Partnership Development:Skilled in forming strategic partnerships.
Leadership: Strong leadershipskills in managing teams for operational excellence.
This role offers the opportunity to shape the future ofthe concierge business drive innovation and be part of an excitinggrowth journey
Skills
TeamLeadership, Leadership Skill, Relationship Management, Leadership,Sales Skill, Excel, Strategic Thinking, Business Development,Account Management
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