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Concierge Assistant
2 weeks ago
**Job Summary/Purpose**:
Under the direct supervision of the Duty Manager, Bell Boy is responsible for guest luggage handling and other errands.
- Greets all incoming/outgoing guests.
- Uses proper greetings at all times.
- Be well verse with the daily arrival and the type of guests arriving.
- Takes ownership in solving guest problem and concern
- Always takes the opportunity to exceed customer expectations.
- Assists guests with luggage upon arrival/departure.
- Ensures that all accounting policies and procedures are followed at all times.
- Actively participate in any activities/program organized by the department or the management.
- To take initiative in learning new things that comes for career improvement. e.g. cross exposure, training organizes by the department.
- Makes customer delight the main objective each day.
- Always contributes ideas and constantly promotes teamwork.
- Ensures a strong follow-up and proper hand over of information at all times.
- Ensures that all guestroom keys are properly secured.
- Reports lost key immediately to Duty manager.
- Screens the guests coming into the lobby.
- Looks out for any person behaving in a suspicious manner and informs Leader accordingly.
- Ensures personal hygiene at all time
- Constantly monitors personal cleanliness.
- Attends shift briefing, familiarizes him with all the information. E.g. function, promotions and any other additional information.
- Assists guests with luggage for arrival/departure.
- Escorts all the VIP’s, long staying guests and return guest to the room.
- Explain the system of A/C control, lighting etc..
- Checks for any article left behind by the Guests and inform the Duty manager if any.
- Makes transportation arrangements for the guests.
- Mans the lobby door.
- Conducts proper hand over for the next shift.
- Relieves colleagues for meals.
- Delivers messages, parcels, mail and newspapers effectively and undertake any other miscellaneous errands as necessary for guest comfort and convenience.
- Ensures that doormen/valet parkers and bellmen assist each other during peak time.
- Maintains the cleanliness of luggage room, trolleys and Concierge Counter.
- Maintains smooth traffic flow at lobby as well as driveway.
- Give accurate direction and necessary information for guests and issues taxi cards.
- Ensures collection of the Ving card from the Guest at the time of check-out.
- Obtains clearance form the cashier on the errand card regarding the bill signed by the guest.
- Reports guest with scanty baggage to the Duty manager
- Any other duties and responsibilities assigned by Front Office Manager and Duty manager
- Be environmental friendly, reduce waste, recycle when possible, and reuse whenever applicable.
**Salary**: ₹18,000.00 - ₹22,000.00 per month
**Benefits**:
- Food provided
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Rotational shift
Work Location: In person
**Speak with the employer**
+91 9513677309
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