Concierge Coordinator

2 weeks ago

Bengaluru Karnataka, India JLL Full time

JLL supports the Whole You, personally and professionally.
Key Responsibilities
Concierge Operations
- Extend a warm, professional, and attentive welcome and farewell to all Atlassian staff, visitors, and vendors.
- Anticipate the needs of employees and visitors, proactively supporting a seamless service experience.
- Provide reception desk support, which includes offering general workplace assistance, providing information regarding the office and Workplace Experience services, assisting with arrival registration, and issuing access and visitor passes, among other responsibilities.
- Receive incoming deliveries and manage their distribution, as well as arrange couriers and taxis upon request.
- Support various aspects of Office Events and Team Gatherings, including, but not limited to, space bookings, coordination of custom setups, activations, catering, attendee registration, AV request coordination, and both onsite and offsite activities.
- Assist with the Concierge related financial reporting and associated budget management.
- Collaborate across teams to proactively communicate and prepare for meetings and events, anticipating and addressing concerns to ensure operations proceed without incident.
- Manage and oversee a high volume of Jira tickets requiring Concierge support across various Experience products, including Intentional Team Gatherings, Office Event Support, and 'For You' Services, in accordance with predetermined workflows and processes.
- Perform ad hoc assignments and provide administrative support to ensure seamless and timely service delivery.
- Respond to inquiries from both internal and external customers. General Responsibilities
- Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills.
- Anticipate and respond to the needs and concerns of multiple clients, transforming challenges into opportunities.
- Maintain premises in a neat and functional condition at all times.
- Contribute to operational reporting and effectively communicate operational risks, adhering to established escalation processes.
- Understand and adhere to all JLL and Client policies and values.
- Offer suggestions for improvement or innovation regarding operational systems and processes.
- Collaborate with all services within the facility and work with facilities management to ensure a safe and comfortable work environment.
- Support data collection, analysis, and reporting to ensure alignment with the Clients' goals

and objectives. Strive to continually improve service performance, achieving and exceeding performance goals, team goals, and Clients' objectives.
- Provide support to the Concierge local and global leadership as required.
- Immediately contact Security for any security risks. When necessary, serve as a floor warden to assist with emergency response requirements. It is essential to comprehend the incident and emergency response procedures and to support, report, and escalate matters in accordance with the established processes. Critical Competencies for Success Client Focus & Relationship Management

Demonstrates a proactive and professional approach to customer service, actively seeking to create exceptional experiences for clients and stakeholders. Possesses strong communication skills, both verbal and written, with fluency in English, enabling effective interactions with a diverse range of client staff, including senior levels.
- Maintains a customer service-oriented attitude, ensuring engagement and satisfaction in all professional interactions. Results Focus
- Demonstrated strong client commitment through meticulous attention to detail and effective support, ensuring consistency in service delivery.
- Exhibited excellent time management, organizational, and planning skills, contributing to operational efficiency.
- Employed a proactive risk management approach, adapting to changes with resilience and maintaining a positive attitude while managing shifting daily priorities.

Key Skills
- Self-Motivated and Adaptable : A proactive self-starter with a can-do attitude, capable of quickly adapting to new technologies and rapidly changing environments.
- Customer Experience Focus : Strong emphasis on exceptional customer service, problem-solving skills, and the ability to manage multiple priorities effectively.
- Communication Skills : Excellent verbal and written communication abilities in English, supported by active listening skills.

**Professionalism and Integrity**: Exhibits honesty, trustworthiness, and a professional demeanor, particularly in premium corporate or hospitality settings. Collaboration and Interpersonal Skills : Highly collaborative with a proven track record of delivering excellent internal and external customer service.
- Time Management and Independence : Strong prioritization and time management skills, with the ability to work independently while delivering results in a fast-paced environment.

**Qualifications**:

- A bachelor's degree

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