Key Account Manager
5 months ago
About FieldAssistFieldAssist is a SaaS based technology platform transforming route-to-market capabilities of CPG companies across the value-chain. From distributors to retailers, salesmen to leaders, all stakeholders are connected digitally through an integrated platform which simplifies how sales are planned, processed and predicted, and distribution is discovered, developed and deployed. Headquartered in Gurugram, India, and with clients in 10 countries in Asia and Africa, FieldAssist is a 'Proud Partner to Great Brands,' delivering ready insights and powering GTM strategies for 600+ CPG brands including Godrej Consumers, Saro Africa, Danone, Haldiram’s, Eureka Forbes, Bisleri, Nilon’s, Borosil, Adani Wilmar, Philips, Ching’s and Mamaearth among others.
FieldAssist is certified by Great Place to Work® for having created a great place to work for all its employees by excelling on the 5 dimensions of High-Trust, High-Performance Culture™ – Credibility, Respect, Fairness, Pride and Camaraderie.
For one in the Seat:
Responsibilities:
1. Manage a portfolio of SMB/SME customers and act as their main point of contact. Develop a deep understanding of each customer's business needs and work with them to provide solution to their problems through our product suite.
2. Drive GTM projects to a successful outcome and ensure appropriate communications with all relevant stakeholders.
3. Ensure high client satisfaction and timely resolution to any escalations/requirements within TAT. Collect and disseminate feedback to internal teams to help improve our services and products.
4. Develop dynamic success plans that will demonstrably deliver on customer expectations and manage exceptions
5. Build strong customer advocacy and ensure their retention
6. Identify cross sell and upsell opportunities for value added services and prepare future product roadmap for the client
7. Be the trusted advisor and display though leadership to the customer acting as a consultant showing them best practices and industry benchmarks
Who we're looking for:
1. Graduates/ Post Graduates with at least 2+ years relevant work experience in a customer success or consultancy role.
2. Previous experience collaborating with different internal functions within a fast-growing SaaS company; operating at the intersection of product, sales, and delivery
3. Excellent networking, relationship management and negotiation skills4. Familiarity with Supply Chain data and workflow experience preferred5. Basic Knowledge of web technologies like HTML, SQL, API, Json, iOS and Android platforms
6. Proficient in Microsoft Office Suite specifically Excel and PowerPoint
Know Your Leaders
Nikhil PatwariA graduate from Indian Institute of Technology, Dhanbad, Nikhil loves to innovate solutions for complex CPG problems. His passion for solving problems with technology led him to forgo his campus job and join a bunch of technology enthusiasts at Flick2Know, the parent company of FieldAssist.In 2014, Nikhil wore the hat of Product Lead at FieldAssist. Driven to solve the most critical challenge of the CPG industry- mapping and monitoring field sales staff - FieldAssist took it upon themselves to offer easy to use, yet comprehensive solutions that didn’t exist in the market until then. Today, under the fine leadership of Nikhil as the Product Head, FieldAssist powers go-to-market strategies of over 600 CPG brands with tens of products and uncountable innovations in its portfolio.
Nikhil is passionate about Indian companies making a global impact and follows the Indian SAAS industry very closely. In his free time, Nikhil likes to spend time with his daughter. He is also an avid reader, sports enthusiast and a die-hard Arsenal fan.
FieldAssist on the Web
- Website: style="color: rgb(0, 0, 0); font-weight: 700; font-style: normal; text-decoration: none;">Culture Book: style="color: rgb(0, 0, 0); font-weight: 700; font-style: normal; text-decoration: none;">CEO's Message: style="color: rgb(0, 0, 0); font-weight: 700; font-style: normal; text-decoration: none;">LinkedIn:
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