Key Account Manager, India

6 months ago

Gurugram, India Accor Full time

Company Description

We are Accor.We are a worldwide Augmented Hospitality leader. We are more than 230,000 hospitality experts placing people at the heart of what we do, creating new connections & emotions for our guests, nurturing real passion for service and achievement beyond limits.

We’re so much  more than hotels  —  we’re creating innovative lifestyle experiences  , whether you live, work or play. Blaze your own trail from  40+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups  . 

Building on the strength of our teams and our strong holistic ecosystem of brands & solutions, we are breaking new ground to shape the hospitality of tomorrow and inspire new ways to experience the world.


Job Description

The Key Account Manager is responsible for driving top-line revenue, loyalty and market share to meet or exceed goals covering groups from designated accounts

within the region assigned.

The Key Account Manager will be assigned goals to foster new business development, drive loyalty, and other sales programs including but not limited to ALL Meeting Planner and AHBO.

The Key Account manager is expected to maintain close contact with Customers and Hotels and act as the central point of contact between Accor and the assigned accounts. In doing so, the Account Manager will be expected to maintain up-to-date Account Plans with annual strategies and goals to drive revenue, share, and loyalty from each designated account to our Portfolio of hotels

Prepare Strategic Business and Account Plans for each designated account with clearly articulated strategies to drive revenue, share and loyalty from designated Account to Hotels. Provide coaching, advice, and feedback to hotels on designated accounts by preparing up-to-date and comprehensive Account Plans to share with hotels as required. Work in collaboration with colleagues on all global Key and Strategic accounts to contribute to the objectives of each account. Develop deep, loyal, and productive relationships with designated accounts and contacts responsible for selecting hotel accommodations with Leisure & MICE groups and other partnership opportunities. Maintain up-to-date activities and traces in ANAIS to cover group business opportunities and undertake weekly follow-ups to chase and close leisure & MICE business opportunities. Handle direct sales inquiries, client queries, and rates inquiries Actively participate in industry bodies& associations and organizations like Convention and Visitors Bureau tourism and government entities with the aim of progressing Accor’s standing within the industry and to forge partnerships with key contacts that can be leveraged to secure business opportunities for our hotels.

Other tasks, duties, and responsibilities as assigned from time to time by the Director of Global Sales or designate


Qualifications
Bachelor Degree in Business Management, Tourism, or Hotel Management is preferred but not essential 10 years’ experience in the hotel industry with a sound understanding of Hotel operations, sales, marketing and distribution ecosystem Strong account management and relationship building skills Excellent listening, negotiation and presentation skills Excellent verbal and written communication skills Proactive, solution and target-oriented perspective
Additional Information
Come As You Are Work With Purpose Grow, Learn and Enjoy Explore Limitless Possibilities

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