Manager, IT Service Desk
4 weeks ago
What is special about Lighthouse?
Lighthouse is built on a foundation of unique, compassionate, highly driven individuals. We elevate the strengths and talents of those around us while leveraging opportunities for growth. We offer the experience of solving complex problems while continuing to grow multiple facets of your career. Lighthouse is where innovation meets support and where collaboration is the key ingredient to success. We grow together and are stronger together.
What’s unique about this role?
Lighthouse is a market disruptor in the eDiscovery space, quadrupling investment in product development over the past four years. Our success with Spectra, Prism, and H5 Linguistics Modeling led us to this critical point in growth. We are bullish about our future and our ability to disrupt the legal market continually. We continue to invest heavily in Analytics, Big Data, and Artificial Intelligence.
We’re looking for Manager – IT Service Desk, to join our Technology Solutions Group
The ideal candidate is a passionate self-motivated individual, experienced in managing and running a highly efficient 24x7 IT Service Desk. The candidate will be a customer centric leader, responsible for executing IT Infrastructure strategies, implementing best practices, collaborating with other departments, and continuously optimizing processes.
What will this person do?
Effectively manage and run a 24x7 global (US/UK/India) IT Service Desk. Lead a team of talented IT Service Desk engineers, providing cultural, technical, and hands-on leadership. Develop SLAs, monitor status and progress of IT tasks and projects in coordination with the IT Program Manager. Develop metrics to measure team performance. Provide feedback to team members. Provide status reports, progress reports and use project tools to support IT. Ability to quickly understand process improvement and apply it to existing processes and procedures. Provide capacity, fault, and performance reporting to the leadership. Deliver presentations on tactical issues as well as strategic direction of IT. Lead projects including planning, coordination, implementation, operational readiness. Experienced with all aspects of IT documentation – KB’s, PowerPoint, Visio, Excel Review operational policies and procedures for operational efficiency and improvement. Review ticket queue to track that issues are resolved in a timely manner or properly escalated. Provide technical leadership in the design, implementation, and management of IT infrastructure. Enhance and develop a culture of trust and commitment to impact how we run internal business systems and services. Perform other related duties as assigned.Bring your passion and together we will shine. It would also be great if you have the following:
BS/BA in Computer Science or related field or relevant job experience. 10+ years of professional experience with large scale IT infrastructure 5+ years of experience in IT processes including ITIL Framework 3 + years of management experience in running an enterprise class 24x7 global IT Service Desk. Proven capability to manage day to day activity in a ticketing system. Extensive experience operating in highly available, high-volume IT environments. Working knowledge of security principles as related to infrastructure management Deep knowledge of storage technologies in a large scale and high-performance infrastructure Good understanding of enterprise networking issues and strategies Deep knowledge of current server virtualization technologies Familiar with compliance, auditing, and IT security – ISO 27001 PCI, SOX, HIPAA, etc. Expert-level understanding of the Windows Server environment. Experience in a DevOps working environment. Strong analytical and problem-solving skills Strong technical leadership, leading by example, exhibiting patience and determination. Good knowledge of DevOps principles, practices, and methodologies. Ability to create structure and drive progress with an action-orientation/drive – must thrive in an ambiguous/dynamic environment.Work Environment and Physical Demands
Duties are performed in a typical office environment while at a desk or computer table. Duties require the ability to use a computer, communicate over the telephone, and read printed material, in a quiet and professional setting. Duties may require being on call periodically and working outside normal working hours (evenings and weekends).Lighthouse celebrates and thrives on diversity and is an Equal Opportunity Employer. We hire, train, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We welcome any talents and contributions you can bring to the team and are deeply committed to growing an environment where everyone can feel safe, is respected, and can show up as themselves. Come as you are
As a trailblazer and catalyst for change, Lighthouse rises to each opportunity to help our clients and our people do what they do best—shine.
This position will work for and be employed by Lighthouse's India subsidiary, which is an independent company located in India.
-
Service Desk Executive
4 weeks ago
Bengaluru, India Tekfortune India IT Pvt Ltd. Full time**Role/Title: Service Desk Executive** **Experience: 1-2 years** **Location: Bangalore location** **Contract to Hire Role** **Notice period : Immediate to 30 Days Max** **Key Skills: ITIL processes, End User Computing technologies, Networking Concepts** **Certification (Desired): ITIL, PMP, MCSE, Microsoft windows, CompTIA A+** **Job...
-
Service Desk Executive
2 weeks ago
Bengaluru, Karnataka, India Tekfortune India IT Pvt Ltd. Full timeRole/Title: Service Desk ExecutiveExperience: 1-2 yearsLocation: Bangalore locationContract to Hire RoleNotice period : Immediate to 30 Days MaxKey Skills: ITIL processes, End User Computing technologies, Networking ConceptsCertification (Desired): ITIL, PMP, MCSE, Microsoft windows, CompTIA A+Job Descrription:Service Desk Executive shall oversee the...
-
Service Desk Manager
2 weeks ago
Bengaluru, Karnataka, India RapidBraiins Full timeJoin Our Team as a Service Desk Manager at XYZ Company!Responsibilities:- Supervise the daily operations of the service desk team, ensuring efficient resolution of user issues.- Manage and prioritize service desk tickets, assign tasks, and track progress to meet SLA targets.- Develop and implement processes to enhance efficiency and customer satisfaction.-...
-
Service Desk Manager
2 weeks ago
Bengaluru, Karnataka, India Mobile Programming LLC Full timePosition: Service Desk ManagerAs a Service Desk Manager, you will be responsible for overseeing the daily operations of the service desk team to ensure timely and effective resolution of user issues and requests. Your role will involve: Managing and prioritizing service desk tickets, assigning tasks, and monitoring progress to meet SLA targets. Developing...
-
Service Desk Manager
7 days ago
Bengaluru, India Multinational Company Full timeProject Role: Application Tech Support PractitionerProject Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product...
-
Service Desk Manager
1 week ago
Bengaluru, India Multinational Company Full timeProject Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep...
-
Data Center Service Desk
4 weeks ago
Bengaluru, India Quess IT Staffing Full time**About Us** “Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions...
-
Data Center Service Desk
2 weeks ago
Bengaluru, Karnataka, India Quess IT Staffing Full timeAbout Us"Magna Infotech, now Quess IT Staffing, is India's largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of...
-
Service Desk Manager
2 months ago
Bengaluru, India Mobile Programming LLC Full timeNotice Period: Immediate to 15 Oversee the daily operations of the service desk team, ensuring timely and effective resolution of user issues and requests.- Manage and prioritize service desk tickets, assigning tasks to team members and monitoring progress to meet SLA targets.- Develop and implement service desk processes and procedures to improve...
-
Service Desk Manager
4 weeks ago
Bengaluru, India Mobile Programming LLC Full timeNotice Period: Immediate to 15 Oversee the daily operations of the service desk team, ensuring timely and effective resolution of user issues and requests.- Manage and prioritize service desk tickets, assigning tasks to team members and monitoring progress to meet SLA targets.- Develop and implement service desk processes and procedures to improve...
-
Service desk management
1 day ago
Bengaluru, India Alp Consulting Limited Full timeProject Role : Application Tech Support PractitionerProject Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product...
-
Service desk management
3 days ago
Bengaluru, India Alp Consulting Limited Full timeProject Role : Application Tech Support PractitionerProject Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product...
-
Service Transition Manager
2 weeks ago
Bengaluru, Karnataka, India IT Full timeJob Title: IT Service Transition ManagerAre you an experienced IT professional looking for a new challenge? We are seeking a detail-oriented individual to join our team as an IT Service Transition Manager.Roles and Responsibilities:Manage end-to-end transition of IT services, including planning, coordination, and execution.Serve as the transition manager for...
-
Service Desk Associate
2 weeks ago
Bengaluru, Karnataka, India CSC (Corporation Service Company) Full timeService Desk AssociateLocation: Bangalore**Monday Friday(129pm)**HybridIntro:The primary role of this position is to service the IT support needs of our end-users and clients in a demanding and result-oriented environment. This challenging role requires excellent client-oriented communication skills and a thorough, logical approach to problem solving. You...
-
Service Desk
2 weeks ago
Bengaluru, India SKYLARK HR SOLUTIONS Full timePOSITION: SERVICE DESK EXPERIENCE:2 + INTERVIEW LOCATION: PUNE ( WALK IN ) SALARY UPTO: 6 LPA JOB DESCRIPTION: Service Desk Excellent communication skills - CEFR : B2, C1, C2. Please add the communication level as per the CEFR framework while profiles are shared Work experience on Service Desk with good knowledge on VPN, O365, remote support, active...
-
Managed Services Service Desk Coordinator
4 weeks ago
Bengaluru, India NTT Ltd. Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
Service Desk Manager
4 weeks ago
Bengaluru, India RapidBraiins Full timeResponsibilities:- Oversee the daily operations of the service desk team, ensuring timely and effective resolution of user issues and requests.- Manage and prioritize service desk tickets, assigning tasks to team members and monitoring progress to meet SLA targets.- Develop and implement service desk processes and procedures to improve efficiency and...
-
Service Desk Manager
2 months ago
Bengaluru, India RapidBraiins Full timeResponsibilities:- Oversee the daily operations of the service desk team, ensuring timely and effective resolution of user issues and requests.- Manage and prioritize service desk tickets, assigning tasks to team members and monitoring progress to meet SLA targets.- Develop and implement service desk processes and procedures to improve efficiency and...
-
Service Desk Lead
2 weeks ago
Bengaluru, Karnataka, India Resillion Full timeJob DescriptionRole: Service Desk Lead-L1/L2Location: Bangalore (Hybrid Mode)Experience Range: 7-12 YearsRequired skills & Responsibilities:7+ years of experience working in Service Desk as Lead/Manager in a fast-paced environment.Subject matter expert in ITIL V3 or V4 service management with a proven background in Service Desk, Incident, Problem, and Change...
-
Manager, IT Service Desk
2 weeks ago
Bengaluru, Karnataka, India Lighthouse Full timeWhat is special about Lighthouse? Lighthouse is built on a foundation of unique, compassionate, highly driven individuals. We elevate the strengths and talents of those around us while leveraging opportunities for growth. We offer the experience of solving complex problems while continuing to grow multiple facets of your career. Lighthouse is where...