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Service desk management
3 months ago
Roles & Responsibilities:- Provide ongoing support to clients, acting as the interface between the client and the system or application.- Accurately define client issues and interpret and design effective solutions based on deep product knowledge.- Maintain exceptional communication skills to keep world-class systems running smoothly.- Collaborate with cross-functional teams to ensure timely resolution of client issues and to continuously improve system and application performance.- Stay updated with the latest advancements in service desk management and related technologies, integrating innovative approaches for sustained competitive advantage.
Professional & Technical Skills:- Must To Have Skills: Strong knowledge of service desk management.- Good To Have Skills: Experience with ITIL framework, incident management, and problem management.- Excellent communication and interpersonal skills.- Ability to work collaboratively with cross-functional teams.- Strong analytical and problem-solving skills.
Additional Information:- The candidate should have a minimum of 2 years of experience in service desk management.- This position is based at our Gurugram office.
Job Title:Hi ApplicantsHiring for a Job in a Reputed Organization (Product and Service based company) .Here is a Gateway to it, through ALP Consulting.RecruitingEmployment Type: PermanentExperience:Skills Required:Excellent Communication SkillsStrong Experience in :Job Location: Pan IndiaNote: Maximum 60 Days Notice Period will be Prioritized.
