Service Desk

Job OverviewWe are seeking an experienced Senior Service Desk Analyst to join our Global Capability Centre team in Bengaluru. As a key member of our service desk team, you will be responsible for managing advanced technical issues, mentoring junior team members, and ensuring the smooth operation of our service desk.The ideal candidate will have a strong...

Job Summary: We are looking for a highly motivated and detail-oriented Junior Service Desk Analyst to join our team at MUFG Global Service Private Limited. The successful candidate will be responsible for providing technical support to end users, diagnosing and resolving technical issues, and maintaining accurate records of all incidents and service...

Notice Period: Immediate to 15 Oversee the daily operations of the service desk team, ensuring timely and effective resolution of user issues and requests.- Manage and prioritize service desk tickets, assigning tasks to team members and monitoring progress to meet SLA targets.- Develop and implement service desk processes and procedures to improve...

**What would be expected from you**: - Responsible for providing appropriate level of support to Servian Managed Services customers, and Servian-as-a-customer end-users, within prescribed SLAs. - Identify the correct procedures or channels for resolution and monitor resolution activity and progress updates to customers. - Able to bring insight and expertise...

**Service Desk ( Job ID : 749328190 )**: Bangalore Full Time Experience **01.0 - 02.0 years** Offered Salary **3.05 - 4.00** Notice Period **Not Disclosed** - Excellent communication skills (both written and verbal) - Knowledge of IT industry and technology understanding - Demonstrate high levels of customer service and operational excellence -...

**Primary Purpose** The primary purpose of the Service Desk Lead is to acts as an escalation point for the Service Desk Engineers. **Lines of Reporting** The Service Desk Engineer reports directly into the Service Desk Manager. **MAIN DUTIES** The main duties include: - Fluent in English dialect and exemplary written English skills - Working...

ROLE : SERVICE DESK (Voice Support) - LOCATION : Bangalore - JOB DESIGNATION : SERVICE DESK MANAGEMENT JOB DESCRIPTION : Managing one or more customer service or service desk functions. Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services. Delivering customer service through...

**Position Summary** The individual in this role will be a leader and critical thinker to join our Managed Services team. In this role, you will be reviewing, assigning, and responding to tickets created by customers in our existing JIRA system. You will also be responsible for managing the JIRA environment, recommending workflow enhancements, and executing...

**Role: IT Service Desk Support** **Location: Bangalore** **Experience: 6 months to 2 years** **Notice Period: Immediate Joiners** **Responsibilities**: - Provide Service Desk Voice Support to end-users for IT-related queries. - Manage IT Service Desk operations, troubleshoot issues, and escalate as required. - Maintain SLAs and deliver exceptional...

Tata Consultancy Services is a dynamic and innovative company, and we are looking for a talented Service Desk Expert to join our team.The Service Desk Expert will be responsible for:Providing expert-level technical support to internal and external customersEscalating complex issues to senior engineers or third-party vendors when necessaryCollaborating with...

Additional details **Level** - P3**Requirement location** - India - Bengaluru**Number of Position** - 1**Employment type** - ML**Cluster/Group** - Microland Delivery**Business Unit** - US**Department** - Service Desk & Service Mgmt.**Job Description**: Required Skill Technology - End User Issues|Printer+Scanner+Outoook+MS Office+Applications Process - IT...

**Job brief** We are looking for a competent **Help desk technician** to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and...

**Service Desk/ Help Desk Associate Exp - 1 + years** **Location - Bangalore / Noida** **Notice Period - Immediate to 15 days** Helpdesk Associate at Grade-4 position in Service Desk Must be a Graduate. Good communication skills with 6+ months of international calling experience Good comprehension & writing skills Must possess excellent customer...

**Job Title -Service Desk Executive** **Exp-6 months-3 yrs** **Notice-Immediate-15 Days** **Requirements**: Service Desk Experience Helpdesk Customer Interactions and Support ITIL Service Now Ticketing Tool Remote Support **Note: Flexibility to work in rotating shifts, including evenings, weekends, and holidays, to provide 24/7 support coverage if...

About the PositionWe are seeking a highly skilled and experienced Service Desk Manager to join our IT team. As a Service Desk Manager, you will be responsible for leading a team of IT professionals, ensuring the efficient operation of the service desk, and sustaininig service level agreements. You will also be responsible for maintaining documentation,...

Role : Japanese IT Service Desk Experience : Min 2 years of experience into Japanese IT Service Desk Location : Bangalore Salary : Up to 7.5 LPA Education : Graduation Notice : immediate to 15 Days Language : English and Japanese Mandatory Shift : Night Shift Pay: Up to ₹750,000.00 per year **Benefits**: - Provident Fund Shift: - Night...

Job DescriptionDescriptionWe are seeking a dedicated Service Desk professional to join our team in India. The ideal candidate will have 1-8 years of experience in providing technical support and ensuring customer satisfaction.Responsibilities- Provide first-level support for technical issues via phone, email, and chat.- Troubleshoot hardware and software...

Job Description - About Us - Integrated Personnel Services Ltd. (IPSL) incorporated in the year 2004, with intent to deliver integrated solutions for Recruitment, HR Management / processing and HR outsourcing for IT and Non-IT companies that exactly matching to the client’s requirements. IPS Groups customer centric orientation in providing complete HR...

About Us: MUFG Bank, Ltd. is Japans premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Banks parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the worlds...

French Service Desk: - Provide L0/L1 support through call and chat or AskIT portal (e.g., password reset, system not able to boot etc.) - Provide end to end ticket management based on the SOPs/Knowledge bases and escalate tickets not resolvable at service desk layer to appropriate L2/L3 teams. - Update SOP/knowledge base articles document as per resolution...