Service Desk

2 days ago

Bengaluru, India kiash solutions LLP Full time

**Position Summary**

The individual in this role will be a leader and critical thinker to join our Managed
Services team. In this role, you will be reviewing, assigning, and responding to
tickets created by customers in our existing JIRA system. You will also be
responsible for managing the JIRA environment, recommending workflow
enhancements, and executing process improvements across the team. Finally, you
will be working closely with and reporting to the SDM in generating status reports
for customers and keeping up with client relationships. If you are a motivated leader
with a desire to provide clients with the best possible customer experience, this is
the right challenge for you.

**Key Responsibilities**
- Managing JIRA Service Desk Instance.
- Rolling out and coaching team members across Managed Services on new
processes and tools.
- Leading a 1-3-person team of service desk agents.
- Work with Cloud engineers, Build and Release engineers, and Software
engineers.
- Maintaining and understanding a variety of monitoring, alerting, and
reporting tools.
- Be a part of global 24X7 support facility.
- Ability to demonstrate strong problem-solving skills.
- Accessible via cell and/or home phone for urgent matters and Ability to work independently in a high-pressure environment.

**Minimum Requirements**

2 years of experience with tools like JIRA Service Desk
- High fluency in the English language

**Nice to Have**
- Experience with Microsoft Excel and its charting capabilities
- Experience with content management systems, particularly Sitecore

**Job Types**: Full-time, Regular / Permanent

**Salary**: From ₹500,000.00 per year

Schedule:

- Day shift

Application Question(s):

- Can join in less then 20 days(Yes/No)

**Experience**:

- total work: 3 years (required)

**Speak with the employer**

+91 8320157423

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