Service Desk

5 hours ago

Bengaluru, India kiash solutions LLP Full time

**Position Summary**

The individual in this role will be a leader and critical thinker to join our Managed
Services team. In this role, you will be reviewing, assigning, and responding to
tickets created by customers in our existing JIRA system. You will also be
responsible for managing the JIRA environment, recommending workflow
enhancements, and executing process improvements across the team. Finally, you
will be working closely with and reporting to the SDM in generating status reports
for customers and keeping up with client relationships. If you are a motivated leader
with a desire to provide clients with the best possible customer experience, this is
the right challenge for you.

**Key Responsibilities**
- Managing JIRA Service Desk Instance.
- Rolling out and coaching team members across Managed Services on new
processes and tools.
- Leading a 1-3-person team of service desk agents.
- Work with Cloud engineers, Build and Release engineers, and Software
engineers.
- Maintaining and understanding a variety of monitoring, alerting, and
reporting tools.
- Be a part of global 24X7 support facility.
- Ability to demonstrate strong problem-solving skills.
- Accessible via cell and/or home phone for urgent matters and Ability to work independently in a high-pressure environment.

**Minimum Requirements**

2 years of experience with tools like JIRA Service Desk
- High fluency in the English language

**Nice to Have**
- Experience with Microsoft Excel and its charting capabilities
- Experience with content management systems, particularly Sitecore

**Job Types**: Full-time, Regular / Permanent

**Salary**: From ₹500,000.00 per year

Schedule:

- Day shift

Application Question(s):

- Can join in less then 20 days(Yes/No)

**Experience**:

- total work: 3 years (required)

**Speak with the employer**

+91 8320157423

  • Service Desk

    4 days ago

    Bengaluru, Karnataka, India CSC (Corporation Service Company) Full time

    **Role: Associate Service Desk Analyst** **Location: Bangalore** **Schedule: Rotational** **Working Model: Hybrid** **Introduction**: The primary role of this position is to service the IT support needs of our end-users and clients in a demanding and result-oriented environment. You will be responsible for providing both onsite and remote support. This...

  • Service Desk

    1 week ago

    Bengaluru, India Blue Ocean Ventures Full time

    **Service Desk**: **Experience: 4-6 Yrs** **Band: B2** **Location: Hyderabad** - Experience in imparting training sessions e-learning and physical classroom sessions. - Have 4 yrs of experience working as a service desk trainer - Provide training schedules and agendas - Prepare training materials and sessions, in groups or individually. - Willing to work...

  • Service Desk Lead

    6 days ago

    Bengaluru, Karnataka, India Relevance Labs Full time ₹ 10,000 - ₹ 50,000 per year

    The Service Desk Lead for the Carne Project will be responsible for overseeing the daily operations of the service desk, ensuring that IT support services are delivered efficiently and effectively. This role involves managing a team of service desk analysts, providing technical guidance, and ensuring adherence to service level agreements (SLAs). The ideal...

  • Service Desk-service Desk

    2 weeks ago

    Bengaluru, Karnataka, India Zensar Technologies Full time

    **Responsibilities**: - Working on Infrastructure and Application Service Desk/Helpdesk/L2 support issues. - Handle the tickets escalated by L1 team. - Resolve the Laptop / Desktop related tickets. - Coordinate with L1 team, customers and third parties to resolve the tickets - Identify and diagnose issues and problems. Record problems and their resolution...

  • Service Desk

    1 week ago

    Bengaluru, India Tata Consultancy Services Full time

    TCS is conducting Face to Face interview for Service Desk for Bangalore LocationPosition Title:Service Desk Location:Bangalore Job Experience:4 to 6 Years Interview Mode:Face to Face Interview Date:8th November 2025 Job Type:Full-timeVenue:TATA Consultancy Services, L-Centre, Plot No.78, 79 & 83,EPIP Industrial Area, Whitefield, Bangalore - 560066Must...

  • Service Desk

    5 hours ago

    Bengaluru, India Bloom Consulting Services Full time

    **Service Desk ( Job ID : 749328190 )**: Bangalore Full Time Experience **01.0 - 02.0 years** Offered Salary **3.05 - 4.00** Notice Period **Not Disclosed** - Excellent communication skills (both written and verbal) - Knowledge of IT industry and technology understanding - Demonstrate high levels of customer service and operational excellence -...

  • Service Desk Officer

    5 days ago

    Bengaluru, India MUFG Global Service (MGS) Full time

    About Us: MUFG Bank, Ltd. is Japans premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Banks parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the worlds...

  • Service Desk

    2 weeks ago

    Bengaluru, India Tata Consultancy Services Full time

    TCS is conducting Face to Face interview for Service Desk for Bangalore Location Position Title: Service Desk Location: Bangalore Job Experience: 4 to 6 Years Interview Mode: Face to Face Interview Date: 8th November 2025 Job Type: Full-time Venue: TATA Consultancy Services, L-Centre, Plot No.78, 79 & 83,EPIP Industrial Area, Whitefield, Bangalore - 560066...

  • Service Desk

    1 week ago

    Bengaluru, Karnataka, India Tata Consultancy Services (TCS) Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Required Technical Skill Set- Technical SupportMust-HaveInfrastructure technical support experienceWillingness to work in night shifts and weekendsGood functional knowledge of desktop/hardware/messaging/networksExcellent communication skillsLocationBengaluruJob FunctionIT INFRASTRUCTURE SERVICESRoleEngineerJob Id376967Desired SkillsIT IS_Service Desk |...

  • Lead, Service Desk

    3 days ago

    Bengaluru, India Zones Full time

    Description Position at Zones LLC. Role: Service Desk Team Lead Position Overview TheService Desk Team Lead has the responsibility for leading the day-to-day operation of theservice desk. This role is crucial to ensuring customer requirements are met in terms of communication, prioritization, escalations & resolutions of incidents and requests.The Service...