Service Desk Lead
11 hours ago
The Service Desk Lead for the Carne Project will be responsible for overseeing the daily operations of the service desk, ensuring that IT support services are delivered efficiently and effectively. This role involves managing a team of service desk analysts, providing technical guidance, and ensuring adherence to service level agreements (SLAs). The ideal candidate will have strong leadership skills, a solid understanding of ITIL principles, and experience in a service desk environment. Key Responsibilities:
- Supervise and manage the service desk team, including performance management, training, and development.
- Act as a point of escalation for complex or unresolved issues.
- Monitor service desk performance and ensure SLAs are met.
- Develop and implement service desk processes and procedures.
- Manage and maintain the service desk knowledge base.
- Generate and analyze service desk reports to identify trends and areas for improvement.
- Ensure excellent customer service and user satisfaction.
- Collaborate with other IT teams to resolve incidents and problems.
- Stay up-to-date with IT trends and technologies.
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Service Desk Lead
1 day ago
Bengaluru, Karnataka, India, Karnataka Relevance Lab Full timeThe Service Desk Lead for the Carne Project will be responsible for overseeing the daily operations of the service desk, ensuring that IT support services are delivered efficiently and effectively. This role involves managing a team of service desk analysts, providing technical guidance, and ensuring adherence to service level agreements (SLAs). The ideal...
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Lead, Service Desk
7 days ago
Bengaluru, Karnataka, India Zones. Full time ₹ 12,00,000 - ₹ 36,00,000 per yearDescription Position at Zones LLC. Company Overview: When it comes to IT solution providers, there are many choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's only one: Zones – First Choice for IT.TM Zones is a global Solution Provider of end-to-end IT solutions with an unmatched supply...
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Service Desk Lead
1 week ago
Bengaluru, Karnataka, India 33c05c3e-0453-46d8-8b16-a3077e52e0db Full time ₹ 10,00,000 - ₹ 15,00,000 per yearSummary:We are hiring a Service Desk Lead to manage and strengthen our SOC Service Desk function. This role is ideal for someone who has led IT support teams and now wants to grow deeper into cybersecurity. You will work closely with our SOC analysts, security engineers and customers to make sure alerts, incidents and service requests are handled efficiently...
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Service Desk lead L1
13 hours ago
Bengaluru, Karnataka, India Wipro Full time ₹ 12,00,000 - ₹ 24,00,000 per yearRole:Service desk leadDo:To support the service desk agents in prompt delivery & customer service Advise and collaborate with the agents on current issues and works toward the resolution of tickets Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up Coordinate with other IT teams...
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Service desk lead L2
14 hours ago
Bengaluru, Karnataka, India Wipro Full time ₹ 10,00,000 - ₹ 25,00,000 per yearJob DescriptionJob Title: Service desk lead L2City: BengaluruState/Province: KarnatakaPosting Start Date: 12/2/25Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio...
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Service Desk Team Lead
2 weeks ago
Bengaluru, Karnataka, India Version 1 Full time ₹ 15,00,000 - ₹ 25,00,000 per yearCompany Description Version 1 are a true global leader in business transformation. For nearly three decades, we have been strategically partnering with customers to go beyond expectations through the power of cutting-edge technology and expert teams. Our deep expertise in cloud, data and AI, application modernisation, and service delivery management has...
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Service Desk Team Lead
6 days ago
Bengaluru, Karnataka, India Version 1 Full time ₹ 10,00,000 - ₹ 25,00,000 per yearCompany DescriptionVersion 1 are a true global leader in business transformation. For nearly three decades, we have been strategically partnering with customers to go beyond expectations through the power of cutting-edge technology and expert teams. Our deep expertise in cloud, data and AI, application modernisation, and service delivery management has...
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Service Desk Specialist
2 weeks ago
Bengaluru, Karnataka, India LogFix SCM Solutions Pvt Ltd Full time ₹ 5,00,000 - ₹ 15,00,000 per yearJob Title: Senior Service Desk SpecialistExperience Required: 8+ YearsLocation: BangaloreRole Overview:We are seeking an experienced and detail-oriented Senior Service Desk Specialist to lead support operations, streamline escalation workflows, and strengthen our IT service management processes. This role requires expertise in handling complex escalations,...
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Service Desk
4 days ago
Bengaluru, Karnataka, India Tata Consultancy Services (TCS) Full time ₹ 2,00,000 - ₹ 6,00,000 per yearRequired Technical Skill Set- Technical SupportMust-HaveInfrastructure technical support experienceWillingness to work in night shifts and weekendsGood functional knowledge of desktop/hardware/messaging/networksExcellent communication skillsLocationBengaluruJob FunctionIT INFRASTRUCTURE SERVICESRoleEngineerJob Id376967Desired SkillsIT IS_Service Desk |...
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Service Desk
2 weeks ago
Bengaluru, Karnataka, India Anya Consultancy Services Full time ₹ 2,40,000 - ₹ 6,00,000 per yearPosition: L1 Service Desk / Technical Support (Freshers)Location: Bangalore / Coimbatore (Work-from-Home option available)About the Role:We are looking for enthusiastic fresh graduates to join our L1 Service Desk / Technical Support team. This role offers exposure to technical support operations with opportunities to grow into L2/L3 roles and eventually...