Service Desk Lead
1 day ago
The Service Desk Lead for the Carne Project will be responsible for overseeing the daily operations of the service desk, ensuring that IT support services are delivered efficiently and effectively. This role involves managing a team of service desk analysts, providing technical guidance, and ensuring adherence to service level agreements (SLAs). The ideal candidate will have strong leadership skills, a solid understanding of ITIL principles, and experience in a service desk environment. Key Responsibilities:
- Supervise and manage the service desk team, including performance management, training, and development.
- Act as a point of escalation for complex or unresolved issues.
- Monitor service desk performance and ensure SLAs are met.
- Develop and implement service desk processes and procedures.
- Manage and maintain the service desk knowledge base.
- Generate and analyze service desk reports to identify trends and areas for improvement.
- Ensure excellent customer service and user satisfaction.
- Collaborate with other IT teams to resolve incidents and problems.
- Stay up-to-date with IT trends and technologies.
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Lead, Service Desk
3 days ago
Bengaluru, Karnataka, India Zones. Full time ₹ 12,00,000 - ₹ 36,00,000 per yearDescription Position at Zones LLC. Company Overview: When it comes to IT solution providers, there are many choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's only one: Zones – First Choice for IT.TM Zones is a global Solution Provider of end-to-end IT solutions with an unmatched supply...
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Service Desk lead L1
1 day ago
Bengaluru, Karnataka, India Wipro Full time ₹ 12,00,000 - ₹ 24,00,000 per yearRole:Service desk leadDo:To support the service desk agents in prompt delivery & customer service Advise and collaborate with the agents on current issues and works toward the resolution of tickets Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up Coordinate with other IT teams...
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Service Desk Team Lead
2 weeks ago
Bengaluru, Karnataka, India Betsol Full time ₹ 15,00,000 - ₹ 25,00,000 per yearService Desk Team Lead Company Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average. BETSOL's...
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Service Desk Lead ITSM
7 days ago
Bengaluru, Karnataka, India Eurofins Full time ₹ 15,00,000 - ₹ 25,00,000 per yearCandidate should be accountable for Service Desk team and Knowledge Management database for IT team supporting:Workplace related queries and issues.M365 problems (Outlook, Office, Teams, OneDrive, SharePoint, Windows).Identity and Access Management queries.Infrastructure related problems for service provided by GSC NSC IT Teams.Applications related problems...
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Service Desk Team Lead
2 weeks ago
Bengaluru, Karnataka, India BETSOL Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCompany Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average. BETSOL's open-source backup and...
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Service Desk Team Lead
2 weeks ago
Bengaluru, Karnataka, India Betsol Full time ₹ 5,00,000 - ₹ 15,00,000 per yearCompany DescriptionBETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average. BETSOL's open-source backup and...
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Service Desk Team Lead
1 week ago
Bengaluru, Karnataka, India BETSOL Full time ₹ 6,00,000 - ₹ 12,00,000 per yearCompany Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average. BETSOL's open-source backup and...
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Manager, IT Service Desk
5 days ago
Bengaluru, Karnataka, India Blackhawk Network Full time ₹ 12,00,000 - ₹ 36,00,000 per yearAbout Blackhawk Network:Today, through BHN's single global platform, businesses of all kinds can tap into the world's largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift...
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Service Desk Specialist
1 week ago
Bengaluru, Karnataka, India LogFix SCM Solutions Pvt Ltd Full time ₹ 5,00,000 - ₹ 15,00,000 per yearJob Title: Senior Service Desk SpecialistExperience Required: 8+ YearsLocation: BangaloreRole Overview:We are seeking an experienced and detail-oriented Senior Service Desk Specialist to lead support operations, streamline escalation workflows, and strengthen our IT service management processes. This role requires expertise in handling complex escalations,...
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Service Desk
5 days ago
Bengaluru, Karnataka, India Tata Consultancy Services (TCS) Full time ₹ 2,00,000 - ₹ 6,00,000 per yearRequired Technical Skill Set- Technical SupportMust-HaveInfrastructure technical support experienceWillingness to work in night shifts and weekendsGood functional knowledge of desktop/hardware/messaging/networksExcellent communication skillsLocationBengaluruJob FunctionIT INFRASTRUCTURE SERVICESRoleEngineerJob Id376967Desired SkillsIT IS_Service Desk |...
