Service Desk Lead
5 hours ago
The Service Desk Lead for the Carne Project will be responsible for overseeing the daily operations of the service desk, ensuring that IT support services are delivered efficiently and effectively. This role involves managing a team of service desk analysts, providing technical guidance, and ensuring adherence to service level agreements (SLAs). The ideal candidate will have strong leadership skills, a solid understanding of ITIL principles, and experience in a service desk environment. Key Responsibilities:
Supervise and manage the service desk team, including performance management, training, and development.
Act as a point of escalation for complex or unresolved issues.
Monitor service desk performance and ensure SLAs are met.
Develop and implement service desk processes and procedures.
Manage and maintain the service desk knowledge base.
Generate and analyze service desk reports to identify trends and areas for improvement.
Ensure excellent customer service and user satisfaction.
Collaborate with other IT teams to resolve incidents and problems.
Stay up-to-date with IT trends and technologies.
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Lead, Service Desk
6 days ago
Bengaluru, Karnataka, India Zones. Full time ₹ 12,00,000 - ₹ 36,00,000 per yearDescription Position at Zones LLC. Company Overview: When it comes to IT solution providers, there are many choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's only one: Zones – First Choice for IT.TM Zones is a global Solution Provider of end-to-end IT solutions with an unmatched supply...
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Service Desk Lead
1 week ago
Bengaluru, Karnataka, India 33c05c3e-0453-46d8-8b16-a3077e52e0db Full time ₹ 10,00,000 - ₹ 15,00,000 per yearSummary:We are hiring a Service Desk Lead to manage and strengthen our SOC Service Desk function. This role is ideal for someone who has led IT support teams and now wants to grow deeper into cybersecurity. You will work closely with our SOC analysts, security engineers and customers to make sure alerts, incidents and service requests are handled efficiently...
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Service Desk Agent
5 hours ago
Bengaluru, Karnataka, India, Karnataka Tata Consultancy Services Full timeRole : Service Desk Agent Experience : 3 to 8 Years Location : Chennai ,Bangalore Interview mode : Weekend Walkin DriveMust-Have** :Should be customer centric and understand the Service Desk (SD) support function. Candidate should be proficient in written and verbal English to provide the required IT services.Candidate must be ready to provide the support...
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Service Desk Team Lead
2 weeks ago
Bengaluru, Karnataka, India Version 1 Full time ₹ 15,00,000 - ₹ 25,00,000 per yearCompany Description Version 1 are a true global leader in business transformation. For nearly three decades, we have been strategically partnering with customers to go beyond expectations through the power of cutting-edge technology and expert teams. Our deep expertise in cloud, data and AI, application modernisation, and service delivery management has...
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Service Desk Team Lead
5 days ago
Bengaluru, Karnataka, India Version 1 Full time ₹ 10,00,000 - ₹ 25,00,000 per yearCompany DescriptionVersion 1 are a true global leader in business transformation. For nearly three decades, we have been strategically partnering with customers to go beyond expectations through the power of cutting-edge technology and expert teams. Our deep expertise in cloud, data and AI, application modernisation, and service delivery management has...
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Walk-In-Drive: (Service Desk) - Bangalore)
5 hours ago
Bengaluru, Karnataka, India, Karnataka Tata Consultancy Services Full timeTCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.What we are looking forRole: Walk-In-Drive (Service Desk)Experience Range: 3 – 8 YearsLocation: Bangalore (Crescent Prestige Shantiniketan, Sadaramanagala South Taluk,...
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Service Desk Specialist
1 week ago
Bengaluru, Karnataka, India LogFix SCM Solutions Pvt Ltd Full time ₹ 5,00,000 - ₹ 15,00,000 per yearJob Title: Senior Service Desk SpecialistExperience Required: 8+ YearsLocation: BangaloreRole Overview:We are seeking an experienced and detail-oriented Senior Service Desk Specialist to lead support operations, streamline escalation workflows, and strengthen our IT service management processes. This role requires expertise in handling complex escalations,...
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Bengaluru, Karnataka, India, Karnataka Tata Consultancy Services Full timeJob Title: Head of Service Desk AI Transformation_PAN IndiaLocation: PAN IndiaExperience: 15 to 20 YearsJob Description:Required Qualifications:Bachelor’s or Master’s degree in Computer Science, Data Science, or a related field.15+ years of experience in IT service desk, with 3–5 years in AI/automation leadership.Proven track record of implementing AI...
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Service Desk
3 days ago
Bengaluru, Karnataka, India Tata Consultancy Services (TCS) Full time ₹ 2,00,000 - ₹ 6,00,000 per yearRequired Technical Skill Set- Technical SupportMust-HaveInfrastructure technical support experienceWillingness to work in night shifts and weekendsGood functional knowledge of desktop/hardware/messaging/networksExcellent communication skillsLocationBengaluruJob FunctionIT INFRASTRUCTURE SERVICESRoleEngineerJob Id376967Desired SkillsIT IS_Service Desk |...
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IT Help Desk Manager
5 hours ago
Bengaluru, Karnataka, India, Karnataka Check Point Software Full timeAbout the RoleWe are looking for a passionate and experienced Help Desk Team Lead to join our global IT team! If you have a strong background in end-user support, leadership skills, and a drive to improve service delivery and efficiency, we’d love to hear from you.In this position, you will lead a regional Tier 1 support team, drive KPIs, optimize daily...