Service Desk Officer

3 days ago


Bengaluru, India MUFG Global Service (MGS) Full time

About Us: MUFG Bank, Ltd. is Japans premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Banks parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the worlds leading financial groups. Headquartered in Tokyo and with over 360 years of history, the Group has about 120,000 employees and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing. The Group aims to be the worlds most trusted financial group through close collaboration among our operating companies and flexibly respond to all the financial needs of our customers, serving society, and fostering shared and sustainable growth for a better world. MUFGs shares trade on the Tokyo, Nagoya, and New York stock exchanges. MUFG Global Service Private Limited: Established in 2020, MUFG Global Service Private Limited (MGS) is 100% subsidiary of MUFG having offices in Bengaluru and Mumbai. MGS India has been set up as a Global Capability Centre / Centre of Excellence to provide support services across various functions such as IT, KYC/ AML, Credit, Operations etc. to MUFG Bank offices globally. MGS India has plans to significantly ramp-up its growth over the next 18-24 months while servicing MUFGs global network across Americas, EMEA and Asia Pacific. Position: Service Desk Officer (Analyst) Job Description: This is a Regional Monitoring Centre / Service Desk Officer position that provides 24 x 7 supports. Staff assigned to support computer operation staff to perform shift works according to assigned tasks which include monitoring the infrastructure in the regional data centers, 1st level troubleshooting of network-related issue, daily scheduled computer jobs as well as monitoring daily activities and report unusual activities promptly as well as ticket management. Working pattern: Work from office Staff working pattern would be 3 days working-3 days week off 3 days working with 12 hours of working per day where in shift would be rotational. Work location will be BCIT, Bengaluru. Shifts would 8AM to 8PM IST, 8PM to 8AM IST. Job Responsibilities: Actively works in performing system, applications, network monitoring. Timely ticket-logging, escalation, progress updates till incident is resolved. Works closely with the resolver groups until resolution. Perform 1st level investigation and troubleshooting (e.g. VDI, Outlook, and Mobile devices). To support ad-hoc Health Checks activities. Perform some recovery work through established procedures. Notify customer in the event of an incident and maintenance activity. Documentation updated and improvement within computer operations. Ensure proper submission of reports. Competencies Needed: Must have experience in administrative operations and have high proficiency in IT and computer skills. Previous experience working in NOC or Command Center will be an added advantage. ITIL knowledge with certification will be added advantage. Basics of SharePoint, MS-Power Platform (Power Automate, Power App) will be good to have. High degree of accuracy and detail orientation Excellent problem solving, coaching, and written and verbal communication skills. Strong leadership and teamwork skill with collaborative and diligent attitude Advanced IT and computer skills Excellent time management skills Good business acumen Education level: Any undergraduate degree/above or equivalent post graduate diploma in IT related domain. Experience: Minimum 5+ years of relevant working experience within NOC / Service Desk environment.


  • Service Desk Officer

    4 weeks ago


    Bengaluru, Karnataka, India MUFG Full time

    About MUFG Global Service MGS MUFG Bank Ltd is Japan s premier bank with a global network spanning in more than 40 markets Outside of Japan the bank offers an extensive scope of commercial and investment banking products and services to businesses governments and individuals worldwide MUFG Bank s parent Mitsubishi UFJ Financial Group Inc MUFG ...

  • IT Service Desk

    2 days ago


    Bengaluru, Karnataka, India Natobotics Technologies Private Limited Full time

    **Job description** Role**:IT Service Desk** Location**:Bangalore, Chennai** Rotational Shift: Work from office Level - PA Max CTC - 6.5 LPA Experience:2 years - _ Service Desk JD for the opening at Bangalore/Chennai location. - IT Service Desk (Voice process) role for healthcare project. - Should be familiar with basic Citrix, Vmware, Outlook,...


  • Bengaluru, India BETSOL Full time

    Job DescriptionDescription:  Join our dynamic IT Service Desk team, providing frontline support for end users across devices, access, and applications. You’ll resolve tickets related to hardware/software, onboarding/offboarding, and asset management, ensuring a seamless IT experience for PRA Group employees.  Responsibilities:  Answers the Service Desk...


  • Bengaluru, India BETSOL Full time

    Job DescriptionDescription:  Join our dynamic IT Service Desk team, providing frontline support for end users across devices, access, and applications. You’ll resolve tickets related to hardware/software, onboarding/offboarding, and asset management, ensuring a seamless IT experience for PRA Group employees.  Responsibilities:  Answers the Service...


  • Bengaluru, Karnataka, India Betsol Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Service Desk Engineer Company Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average. BETSOL's...

  • Service Desk Engineer

    3 weeks ago


    Bengaluru, India Betsol Full time

    Company Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average. BETSOL's open-source backup and...


  • Bengaluru, Karnataka, India Qualitest Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    100% Work from OfficeJob Description: Service Desk Coordinator will coordinate the Service Desk activities and tasks, being responsible for coordinating consistent response, communication and delivery of Service Desk-based activities. In this role, some of the key responsibilities will be to:•Open and review Service Desk Calls; ensuring the customer...

  • Lead, Service Desk

    3 weeks ago


    Bengaluru, India Zones Full time

    Description Role: Service Desk Team Lead Position Overview The Service Desk Team Lead has the responsibility for leading the day-to-day operation of the service desk. This role is crucial to ensuring customer requirements are met in terms of communication, prioritization, escalations & resolutions of incidents and requests. The Service Desk Team Lead is...

  • Lead, Service Desk

    2 weeks ago


    Bengaluru, Karnataka, India Zones Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    DescriptionRole: Service Desk Team LeadPosition OverviewThe Service Desk Team Lead has the responsibility for leading the day-to-day operation of the service desk. This role is crucial to ensuring customer requirements are met in terms of communication, prioritization, escalations & resolutions of incidents and requests. The Service Desk Team Lead is...

  • Lead, Service Desk

    7 days ago


    Bengaluru, India Zones Full time

    Description Position at Zones LLC. Role: Service Desk Team Lead Position Overview TheService Desk Team Lead has the responsibility for leading the day-to-day operation of theservice desk. This role is crucial to ensuring customer requirements are met in terms of communication, prioritization, escalations & resolutions of incidents and requests.The Service...