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Data Center Service Desk

4 months ago

Bengaluru, India Quess IT Staffing Full time

**About Us**

“Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India’s leading business services provider and largest domestic private sector employer. Quess Corp Limited is - ‘A Great Place to Work’ certified - a testament to our excellent culture, people, and processes.”

**About Company**

**Roles and Responsibility**
- Job Description: Data Center
- 1. Establish a Transformation roadmap and knowledge base for a consolidated NOC + Service Desk
- 2. Gap Analysis and Maturity Roadmap on establishing world-class Service Desk Capabilities and developing a roadmap to improving customer experience management
- 3. Establish a Transformation roadmap and knowledge base for Service assurance
- 4. Build optimized processes and enhance Existing processes for the departments under the Technology sector. Build OLAs/ WLAs/ Cross-functional processes
- 5. Build an Operations Maturity roadmap including a roadmap for achieving customer-centric certifications (ISO)
- 6. Establish a Quality Assurance function
- 7. Gap Analysis and recommendation for improving (through automation) existing systems for service excellence, operations excellence, and resilience objectives

Roles & Responsibilities
- 1. Provide required approach and methodology, CVs and case studies during proposal creation
- 2. Delivery of mentioned scope of work including best practices, SME support, benchmarking data

**Skills**:Data center strategy, and operations ; Service and quality assurance; Data center NOC & Service Desk operations ; Data center customer experience management, data center best practices