Service Desk Manager

Responsibilities:- Oversee the daily operations of the service desk team, ensuring timely and effective resolution of user issues and requests.- Manage and prioritize service desk tickets, assigning tasks to team members and monitoring progress to meet SLA targets.- Develop and implement service desk processes and procedures to improve efficiency and...

Job DescriptionRole: IT Service Desk LeadLocation: Bangalore (Hybrid Mode)Experience Range: 7-12 Years Required skills & Responsibilities: 7+ years of experience working in Service Desk as Lead/Manager in a fast-paced environment.Subject matter expert in ITIL V3 or V4 service management with a proven background in Service Desk, Incident, Problem, and Change...

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar...

**Position:Service Desk** **Essential Duties/Responsibilities**: **Help Desk Oversight**: - Ensure the timely and effective resolution of end-user problems. - Enhance productivity by reducing incidents and implementing self-help techniques. **Customer Communication and Support**: - Communicate with customers and stakeholders to assess support needs. -...

You will be the Service Desk Executive acting as a member of the Service Desk Team of 3 or more people. You will participate in organizing support for users of In-house software and desktop hardware requests. You will be part of the Quality Assurance Service, reporting to QA Leader as part of the Technical Team of Finquest. The main task is to assure with...

Job Summary: The Service Desk Support Specialist supports Polaris worldwide IT operations, providing first line support for Polaris users with exceptional and professional customer service. This position is 100% remote technical support for employees and system generated Service Desk submissions, including documenting procedures and managing incidents...

Service Desk/Desktop AdministratorWork Location:Chennai/BangaloreWork Mode:HybridWork Time :24*7 - rotationalDuties:Answerthe IT Service Desk voice line.Monitortickets/requests submitted to our Request Portal.Diagnoseand resolve software and hardware problems for BCT in a timely,customer-focused manner.Assistusers with installation, configuration, and...

Testing and analyzing IT system and software performance.Resolving incoming client and personnel IT queries remotely via email and phone, or at the office.Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders.Avoid service interruptions by performing system installations, updates, and maintenance procedures.Preparing...

Hiring For SERVICE DESK:SERVICE DESK Desired ProfileSkills:Japanese language SD with English proficiency, spoken and writtenTechnical IT specific knowledgeVoice processService Requests processTicket resolveKB databaseNotice Period: 0-30 daysEducation:Full-time any graduateLocation:BangaloreEmail:career@krazymantra.com

Service Desk/Desktop Administrator Work Location: Chennai/Bangalore Work Mode: Hybrid Work Time : 24*7 - rotational Duties: Answer the IT Service Desk voice line. Monitor tickets/requests submitted to our Request Portal. Diagnose and resolve software and hardware problems for BCT in a timely, customer-focused...

Apply for Hiring For SERVICE DESK, Career Progress Consultants in Bengaluru/ Bangalore for 1 - 4 Year of Experience on

Apply for Hiring For SERVICE DESK, Career Progress Consultants in Bengaluru/ Bangalore for 0 - 1 Year of Experience on

Acts as single point of contact for all IT related issues. - Provides status and updates on tickets to authorized users - Adherence to policies and procedures, closure of open calls after resolution. - Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution - Identifying the issue and...

Responsibilities - Day to day as an executive and tier 1 support - Providing desk side support including white glove service to executive team and on site level 1 support to users - Imaging and re-imaging laptops and desktops setting it up with required configurations for new and existing users. - Diagnosing, troubleshooting and solving hardware (PCs,...

As a rapidly growing global provider of IT solutions, we’ve expanded from Seattle to Sydney, Dallas to New Delhi and beyond - with reach in over 80 countries around the world. Today’s top brands count on Zones and our world-class partners - Microsoft, Apple, Cisco, Dell, Lenovo, and more - to transform their enterprises. Headquartered in New Delhi and...

ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their...

Perform remote troubleshooting through diagnostic techniques and pertinent questions - Determine the best solution based on the issue and details provided by customers - Walk the customer through the problem-solving process - Direct unresolved issues to the next level of support personnel - Provide accurate information on Supply Chain products or services -...

Apply for Hiring For SERVICE DESK, Career Progress Consultants in Bengaluru/ Bangalore for 0 - 1 Year of Experience on TimesJobs.com.

Apply for Hiring For SERVICE DESK, Career Progress Consultants in Bengaluru/ Bangalore for 1 - 4 Year of Experience on TimesJobs.com.

Additional details **Level** - P2**Requirement location** - India - Bengaluru**Number of Position** - 1**Employment type** - ML**Cluster/Group** - Microland Delivery**Business Unit** - US**Department** - Service Desk & Service Mgmt.**Job Description**: Required Skill Technology - End User Issues|Printer+Scanner+Outoook+MS Office+Applications Process - IT...