Dialer Manager-Cross Sell eBranch

1 month ago


Thane, India IDFC FIRST Bank Full time

Role/ Job Title : Dialer Manager-Cross Sell eBranch

Function/ Department : Turbo Cross Sell

Job Purpose

The role entails ensuring stability of dialer application, telecom lines performance management and real time monitoring and reducing idle time of the agents by delivering system enhancements required to better the existing process in most cost efficient and technology effective manner.

Roles & Responsibilities :

Manage daily outbound call center dialer functionality end to end and real time. Manage the dialer application and upload of database.  Monitor and churn the database tables as per the connectivity delivered in a specific campaign. Control Idle time and call drop offs by understanding pacing ratios Responsible to manage telecom lines, recommend and switch lines between GSM, PRI & SIP to increase the connectivity.

Education Qualification:  

Graduation: Any

Post-graduation : MBA, PGDM

Experience : 5+ years of relevant experience



  • thane, India IDFC FIRST Bank Full time

    Role/ Job Title : Dialer Manager-Cross Sell eBranch Function/ Department : Turbo Cross Sell Job Purpose :  The role entails ensuring stability of dialer application, telecom lines performance management and real time monitoring and reducing idle time of the agents by delivering system enhancements required to better the existing process in...


  • Thane, India IDFC FIRST Bank Full time

    Role/ Job Title : Team Manager - Turbo Cross Sell Function/ Department : Turbo Cross Sell Job Purpose: The role entails driving business growth through overseeing team focused on cross selling banking products and services and closely collaborating with retail team for same. It involves leadership, strategic planning and ensuring multi product...


  • thane, India IDFC FIRST Bank Full time

    Role/ Job Title : Team Manager - Turbo Cross Sell Function/ Department : Turbo Cross Sell Job Purpose: The role entails driving business growth through overseeing team focused on cross selling banking products and services and closely collaborating with retail team for same. It involves leadership, strategic planning and ensuring multi...


  • Thane, India IDFC FIRST Bank Full time

    Role/ Job Title : Unit Manager - Turbo Cross Sell Function/ Department : Turbo Cross Sell Job Purpose: The role entails driving business growth through overseeing team focused on cross selling of banking products and closely collaborating with retail team. It involves strategic planning and ensuring multi product sales through effective cross –...


  • thane, India IDFC FIRST Bank Full time

    Role/ Job Title : Unit Manager - Turbo Cross Sell Function/ Department : Turbo Cross Sell Job Purpose: The role entails driving business growth through overseeing team focused on cross selling of banking products and closely collaborating with retail team. It involves strategic planning and ensuring multi product sales through effective cross...


  • Thane, India IDFC FIRST Bank Full time

    Role/ Job Title:  Sales Trainer – Turbo Cross Sell Function/ Department:  Turbo Cross Sell Job Purpose: Exposure & rich experience in Product Training / Sales Training. Should be well versed with L&D aspects, MIS etc. Roles & Responsibilities: Prepares new sales representatives by conducting orientation to sales process and products. ...


  • thane, India IDFC FIRST Bank Full time

    Role/ Job Title:  Sales Trainer – Turbo Cross Sell Function/ Department:  Turbo Cross Sell Job Purpose: Exposure & rich experience in Product Training / Sales Training. Should be well versed with L&D aspects, MIS etc. Roles & Responsibilities: Prepares new sales representatives by conducting orientation to sales process and...

  • IT Help Desk Support

    1 month ago


    Thane, India LOGISERVE PVT LTD Full time

    An **IT Help Desk Technician **is responsible for providing technical support and assistance. Must have knowledge of Networking, BPO Software, CRM, WFM, Domains, and Call Center Dialers. **Roles and Responsibilities** Experience with Workforce Management software (performance tracking, reporting) Provide technical support to users by researching and...


  • Thane, India IDFC FIRST Bank Full time

    Role/ Job Title: Virtual Relationship Manager-NR Acquisition Business: Retail Banking Function/ Department: Retail Liabilities Place of Work: Sales Hub Job Purpose : Acquisition Manager will be responsible to open accounts for intersted customers and ensure end to end documentation. They will drive mobile banking adoption & usage, increase...


  • thane, India IDFC FIRST Bank Full time

    Role/ Job Title: Virtual Relationship Manager-NR Acquisition Business: Retail Banking Function/ Department: Retail Liabilities Place of Work: Sales Hub Job Purpose : Acquisition Manager will be responsible to open accounts for intersted customers and ensure end to end documentation. They will drive mobile banking adoption & usage, increase...

  • IT Help Desk Support

    1 month ago


    Thane, India LOGISERVE PVT LTD Full time

    An **IT Help Desk Technician **is responsible for providing technical support and assistance. Must have knowledge of Networking, BPO Software, CRM, WFM, Domains, and Call Center Dialers. **Roles and Responsibilities** Experience with Workforce Management software (performance tracking, reporting) Provide technical support to users by researching and...


  • Thane, India TATA Capital Full time

    To acquire, develop & maintain client relationships as well as manage the direct sales team to meet and exceed expectations. Post Graduate/ Graduate in any discipline. - Responsible for P&L and Portfolio growth of the Business for the Region. - Interest income - cost of fund (as of month of measurement) - Fee income charged upfront and through syndication,...

  • Elite Banker-NRI

    1 month ago


    Thane, India IDFC FIRST Bank Full time

    Role/ Job Title:  Virtual Relationship Manager-NRI Function/ Department:  Retail Liabilities Job Purpose: VRM will be responsible for enhancing the customer engagement virtually to increase customer stickiness on managed clients. They will drive mobile banking adoption & usage, increase cross-sell of products and work towards upgrading and...

  • Elite Banker-NRI

    2 days ago


    thane, India IDFC FIRST Bank Full time

    Role/ Job Title:  Virtual Relationship Manager-NRI Function/ Department:  Retail Liabilities Job Purpose: VRM will be responsible for enhancing the customer engagement virtually to increase customer stickiness on managed clients. They will drive mobile banking adoption & usage, increase cross-sell of products and work towards upgrading and...


  • Thane, India Impulse Digital Full time

    Complete internal handling of jobs, post client on-boarding. - Liaison with the clients and the team to ensure meticulous quality work delivered in stipulated time. - Ensure timely completion of internal, agency specific work from time to time. - Maintain timely and regular updates of work/client statuses and report the same to the management. - Keeping the...


  • Thane, India Acme Services Full time

    Job location : Wagle Estate Skill Set (Technical and Soft skills) 1. **Able to work on 7:30 am to 4:30 pm** 2. Effective Communication Skills. 3. Knowledge Retention and Recall. 4. Speed and Efficiency. 5. Creative Problem Solving. 6. Emotional Stability. 7. Organizational Ability. 8. Communication Handle inbound and outbound calls to customers and...


  • Thane, India AjnaLens Full time

    About the Company:AjnaLens is a Human-First Organization. Named after Ajna, the sixth chakra or the third eye, AjnaLens strives to transform the lives of humans and help them unleash their true potential. The impact-driven startup is on a mission to create a skill-first world with equal economic opportunities by redefining learning and human development.Over...


  • thane, India AjnaLens Full time

    About the Company:AjnaLens is a Human-First Organization. Named after Ajna, the sixth chakra or the third eye, AjnaLens strives to transform the lives of humans and help them unleash their true potential. The impact-driven startup is on a mission to create a skill-first world with equal economic opportunities by redefining learning and human development.Over...


  • Thane, India IDFC FIRST Bank Full time

    Role/ Job Title:  Elite Banker. Function/ Department: Retail Liabilities. Job Purpose: Elite Banker will be responsible for enhancing the customer engagement virtually to increase customer stickiness on managed clients. They will drive mobile banking adoption & usage, increase cross-sell of products and work towards upgrading and on-boarding...


  • thane, India IDFC FIRST Bank Full time

    Role/ Job Title:  Elite Banker. Function/ Department: Retail Liabilities. Job Purpose: Elite Banker will be responsible for enhancing the customer engagement virtually to increase customer stickiness on managed clients. They will drive mobile banking adoption & usage, increase cross-sell of products and work towards upgrading and on-boarding...