Customer Success Intern

4 weeks ago

Noida, India MyOperator Full time


JobTitle: Customer SuccessIntern


Company:MyOperator


Location:Noida


AboutCompany:

MyOperatoris Indias leading cloud communications provider offeringcuttingedge solutions to over 10000 businesses across diverseindustries. From Cloud Call Center solutions to IVR TollfreeNumbers Enterprise Mobility WhatsApp Business Solutions and HeyoPhone we provide comprehensive SAAS platforms backed by exceptionalcustomerservice.


DaytoDayResponsibilities:


Engage withexisting clients to ensure they are maximizing the value ofMyOperatorssolutions.

Proactivelycontact clients to gather feedback and provideassistance.

Assist inonboarding new clients guiding them through the setup process andensuring a smooth transition to using ourservices.

Collaborate withinternal teams to resolve customer issues and escalate complexproblems whennecessary.

Develop a deepunderstanding of MyOperators products and services to addresscustomer inquiries and provide solutionseffectively.

Help identifyopportunities for upselling or crossselling additional products orservices to existingclients.




Requirements


Stronginterpersonal and communication skills focusing on building andmaintaining positive relationships withclients.

Proactiveattitude and willingness to take initiative in addressing customerneeds andconcerns.

Ability to workcollaboratively in a fastpaced environment interacting withcrossfunctional teams to deliver exceptional customerservice.

Detailorientedwith strong organizational and time managementskills.

Basicunderstanding of customer success principles or previous experiencein customer service roles is aplus.


Duration:6 Months.




BenefitsPPOafter 6 months
PaidIntership
RequirementsBachelor's degree in Business, Sales, Marketing, or a relatedfield. MBA or equivalent is a plus. 4-6 years of relevantexperience in enterprise sales within the SAAS or alliedindustries. Proven track record of meeting or exceeding salestargets and driving revenue growth. Strong business acumen and theability to understand complex customer environments. Excellentcommunication, negotiation, and interpersonal skills.Customer-centric mindset with a passion for delivering exceptionalcustomer experiences. Self-motivated, goal-oriented, and ability towork independently with minimal supervision. Proficiency in usingCRM tools and other sales productivity software. Knowledge of theIndian enterprise market and telephony solutions is advantageous.Should be able to understand and explain technical concepts to thereporting team or customer, troubleshoot technical issues, and workcollaboratively with the Sales and Support team. Analytical skills:The candidate should be able to use data to drive decisions andoptimize team performance. They should have experience tracking andanalyzing customer success metrics, and be able to use this data toidentify areas for improvement and make data-drivendecisions.

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