Manager / Senior Manager / AD, Strategic Account Manager - North America Market
3 months ago
Who are we?
Whatfix is the #1 Digital Adoption Platform (DAP) for Enterprises. We empower anyone, anywhere to have successful experiences with the technology they use every day, achieving greater knowledge, capability, and productivity for themselves and their organizations. The company has six offices globally in the US, India, UK, Germany, and Australia, and works with Fortune 500 companies around the world. Whatfix has raised $140 million to date and is backed by marquee investors including Softbank, Sequoia, Dragoneer, and Cisco Investments.
Why Whatfix?
Accelerated Growth and Expansion
Top decile Y-o-Y revenue growth rate of 65%
Doubled the workforce since 2021
Raised $140 million to date
Tripled the valuation since 2020
Listed among fastest-growing companies in North America in 2021 and 2022 in
Listed as top 6 2023 Best Tech Startups in San Jose by Tech Tribune
Top 20 fastest-growing SaaS companies worldwide in the SaaS 1000 list in 2022
Cemented Industry Leadership
Leader in the first-ever Forrester New Wave™: Digital Adoption Platforms, Q4 2022
A Leader for the third consecutive year in the Everest Group DAP Peak Matrix 2022
Recognized in the 2022 Gartner Market Guide for Digital Adoption Platforms
Unique Exposure - With 80% of revenue getting generated from outside India and 75 Fortune 500 customers across the world, Whatfixers get the unique opportunity to work closely with the top enterprises from day one.
Customers are at the heart of everything
Consistently scored an unprecedented 100th Percentile B2B SaaS Customer NPS during this time period, according to GrowthScore, and earned 99.5% CSAT score over the last two years -
4.6/5 star ratings by both and G2 Crowd Reviews. Recognized as “Top Rated” by TrustRadius.
Enjoy several accolades from Stevies, Golden Bridge Awards, CXA, and Globee Awards for excellence in customer support
Whatfixers come first
Glassdoor rating of 4.5
99% approval rate of the CEO
Top 20 Places to Work For, Worldwide by Glassdoor & Battery Ventures (2022) based on
Top 6 Best Tech Startups in San Jose by The Tech Tribune
Recognized as Great Place to Work 2022-2023
Winner of the Stevie Award for being one of the Best Employers, Globally
Flexible Work Location - Work from any of the offices in Gurgaon / Gurugram & Bangalore / Bengaluru as per your convenience
Trusted by our investors
Vision Fund2
Capital India
Dragoneer Investment Group
F-Prime Capital
Venture Partners
Investments
Ventures
Helion Ventures
The Manager / Senior Manager / AD position is a quota-carrying position. As a key team member, you will lead our expansion efforts in a named set of existing Fortune 500 Accounts in North America. This will include cold prospecting to new buyers and new groups in existing accounts, creating opportunities within existing accounts, and driving these opportunities to closure Your experience identifying business problems and working cross-functionally to provide solutions, as well as building relationships with important decision-makers within the current accounts will be crucial to your success You will have experience participating in Value Engineering and Centers of Excellence exercises in large Fortune 500 accounts The success of this role means working closely with our customers and generating new opportunities in our existing Fortune 500 accounts in North America.Responsibilities:
Prospect within named existing accounts to generate pipeline, create opportunities, and close deals Consistently deliver license and recurring service revenue targets in your assigned portfolio Build a trusted advisor relationship with your customers, including building relationships with the key contacts and customer executive team Drive high engagement and demonstrate value realization & ROI of Whatfix through Executive Business Reviews and other channels Collaborate effectively with sales engineering, business development, marketing, and product teams to build a pipeline Proactively identify and resolve account success blockers that may ariseQualifications:
6+ years of SaaS Enterprise Sales and /or Account Management experience with large Fortune 500 enterprise accounts with a proven ability to hunt for new opportunities Experience selling to buyers from CRM, HR, Learning, and Development, Procurement, and/or IT for Software Applications managing complex sales cycles, and opening doors Value-based solution selling ability and understanding of ROI and cost/benefit analysis Consistent track record of over-achievement, exceeding quota, and high performance Strong executive presence and ability to develop executive-level (CxO) relationships and lead strategic initiatives with customer Excellent communication, negotiations, and strategic thinking skills Able to work independently and remotely from other members of your team Ability to travel internationally as needed. Expect up to 25 to 30% of International TravelYou would be an excellent fit for our team if:
You are a self-motivated, high-performer who can work with minimal oversight to get the job done You’re comfortable selling at a start-up company that is emerging in the market and you are excited about putting your mark on something early You love being a part of a small, dynamic, and agile organization that encourages you to learn and grow You are passionate about using your experience and expertise to inspire the teamWhat you get to do:
As a trusted advisor, you will consult potential customers to understand their business objectives and Whatfix's value proposition Provide consistent product value to all of your customers Manage customer relationships across their entire lifecycle Identify client needs & position Whatfix that sets the relationship and project for success Identify opportunities to expand into an additional functional organization or business unitsPerks & Benefits (India)
Uncapped Incentives and Bonus plans (GTM teams)
Best-in-class medical Insurance coverage.
Education Sponsorship
Free Lunch & Dinner Buffet
Doorstep Cab Drop Facility (10 PM onwards)
Internal Job Transfer & global mobility programs
Scope to represent Whatfix at global events (especially GTM teams)
Travel to meet our global customers & prospects in person (especially those in GTM teams)
Note:
We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast & Scale Fast; No Hierarchies for Communication; Deep Dive & Innovate; Trust, Do it as you own it;
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