Lead Assistant Manager EXL/LAM/1014054

3 weeks ago


Noida, India exl Full time

Job Description

Job Title: React Application Production Support Specialist

Location: Hybrid

Job Type: Full-Time

Introduction:
 
We are currently seeking a React Application Production Support Specialist to join our team. This role is crucial for ensuring the stable operation of our React-based applications within a production environment. The ideal candidate will have experience with IT Service Management (ITSM), JIRA ticketing, AWS hosting environments, and be flexible to work during US business hours.

Key Responsibilities:

Monitor and maintain operational health of React-based applications across multiple production environments. Respond to, diagnose, and resolve issues through ITSM and JIRA ticketing systems, ensuring SLAs are met. Manage incident and problem resolution to minimize impact on client experience and service downtime. Work closely with development teams to deploy updates and fixes within the production environment. Maintain clear and concise documentation regarding system issues and resolutions. Participate in the continuous improvement of deployment processes and operational strategies.  Provide detailed reports on system performance, incident post-mortems, and service improvement recommendations. Be available to work in US shift timings to provide necessary coverage and support. Manage AWS-hosted infrastructures, including monitoring and optimizing application performance.

Skills and Qualifications:

Bachelor’s degree in Computer Science, Information Technology, or related field. Proven experience in application support, specifically with React and related technologies. Strong understanding of ITSM principles and hands-on experience with JIRA or similar ticketing tools. Experience with AWS services related to computing, storage, and application hosting. Knowledge of infrastructure management, system monitoring tools, and performance testing. Ability to work flexibly in shift patterns that align with US business hours. Excellent problem-solving skills and ability to work under pressure. Strong communication skills to liaise with internal teams and external stakeholders.

Preferred Qualifications:

Certifications in AWS, ITIL, or similar relevant fields. Experience in a support role within a large-scale, fast-paced environment. Familiarity with automation tools and scripting languages to streamline support processes.

To Apply:
 
Interested candidates should submit their resume, cover letter, and any relevant certifications. Please include details of your experience with React applications, ITSM, and AWS infrastructure.

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