Support Ops contractual, Support Operations

6 months ago


Hyderabad, India ADCI HYD 13 SEZ Full time
Amazon is seeking highly motivated Machine Learning Data associates for its Fulfillment by Amazon’s (FBA) Support Operations site in Hyderabad. FBA is a growing business built around Amazon’s world class capability in Ordering, Fulfillment, Transportation and Customer Service. By leveraging our current scale and supply chain, FBA can provide a low cost alternative for fulfillment and enable sellers to rapidly grow their business. As mentioned by Jeff Bezos, Founder of Amazon.com, in his annual letter to shareholders, FBA is one of the strategic long term opportunities for the company to improve the lives of sellers and buyers while leveraging our billion dollar logistics infrastructure to generate increasing free cash flow and triple digit return on invested capital. Our long term vision is that customers can order and receive a sellers’ product the same day anywhere in the world.

Support Operations role in FBA is to support Sellers with financial related questions and ensure they are addressed in accordance with policy. We believe consistency is the foundation to the world class service we provide our Sellers and Support Operations is at the center of ensuring consistent and fair evaluation of Seller inquiries..

Key job responsibilities
Responsibilities include:
• Assist with deep dive and root cause resolution for FBA Merchant and seller reimbursement requests.
• Evaluate research requests from FBA Sellers for lost and damaged inventory in a contact center environment (email/ticketing only, no phones).
• Achieving weekly productivity and quality targets.

A day in the life
Consistently improving Seller experience

About the team
Mission - To mitigate business risk while driving an excellent customer experience

We are open to hiring candidates to work out of one of the following locations:

Hyderabad, TS, IND

BASIC QUALIFICATIONS

• Bachelor’s Degree
• Experience with Microsoft Office, including Outlook, Word, and Excel
• Exceptional analytical, logical and data gathering skills
• Excellent communication and comprehension skills
• Excellent problem solving skills

PREFERRED QUALIFICATIONS

• Experience in a production environment and proven track record of achieving productivity and quality targets.
• Previous experience in a contact center environment.
• Experience in problem solving, including the ability to recognize non-obvious patterns
• Experience in prioritizing multiple tasks of competing priority with the ability to meet deadlines.
• Ability to maintain high levels of confidentiality and data security standards.
• A strong attention to detail and the ability to work independently in a fast-paced and rapidly changing environment.
• A bias for action and an ability to deal with ambiguity. Can work effectively and drive change in loosely defined situations.
• Clear oral and written communication skills.
• Experience with fraud or risk investigations.
• Experience in payments & banking domain.
• Demonstrated positive, results oriented attitude.
• Excellent team player capable of learning and sharing knowledge in a team environment.

  • Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time

    Bachelor’s Degree - Experience with Microsoft Office, including Outlook, Word, and Excel - Exceptional analytical, logical and data gathering skills - Excellent communication and comprehension skills - Excellent problem solving skills Support Operations role in FBA is to support Sellers with financial related questions and ensure they are addressed in...

  • IT Support Specialist

    4 weeks ago


    Hyderabad, Telangana, India GiGa-Ops Global Solutions Full time

    **About the Role:**GiGa-Ops Global Solutions is seeking a skilled IT Support Specialist to join our team. In this role, you will be the first point of contact for end-users seeking technical assistance. Your primary responsibility will be to provide first-level support for desktop and laptop issues, including hardware failures, software malfunctions, and...


  • Hyderabad, India ADCI HYD 13 SEZ Full time

    Amazon currently seeks a creative, dynamic and experienced Manager to lead the growing FBA Support Ops team in Hyderabad (IN). In Support Ops, our vision is to be the most trusted, cutting-edge Center of Excellence to empower our Selling Partners, Employees and Community to thrive with Amazon.The EU FBA Support Ops IN leader will support the growing needs of...


  • Hyderabad, Telangana, India GiGa-Ops Global Solutions Full time

    Role Overview:As a Desktop Support Engineer at GiGa-Ops Global Solutions, you will be the primary point of contact for end-users seeking technical assistance. Your role will involve resolving hardware, software, and network issues to ensure the smooth operation of IT services.Key Responsibilities:Technical Support: Provide first-level support for desktop and...


  • Hyderabad, Telangana, India GiGa-Ops Global Solutions Full time

    GiGa-Ops Global Solutions is seeking a skilled Desktop Support Engineer to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our end-users, ensuring the smooth operation of our IT services. In this role, you will be the first point of contact for technical assistance, helping to resolve...

  • Dc-ops Support

    5 months ago


    Hyderabad, Telangana, India Softenger Full time

    **Job Profile**: - DC-Ops Support**Job Location**: - Hyderabad**Experience Required**: - 2-4 yrs- Taking daily/weekly/monthly backups (File systems, Database, Application areas) using backup software like HP Omni, NetBackup, etc. Additional backup (Month end & 15th, Second Sunday, Saturday etc. should happened on time and as per specified schedule.) -...


  • Hyderabad, Telangana, India GiGa-Ops Global Solutions Full time

    Role Overview:We are seeking a skilled Desktop Support Engineer to join our team at GiGa-Ops Global Solutions. As a Desktop Support Engineer, you will be the first point of contact for end-users seeking technical assistance.Key Responsibilities:Technical Support: Provide first-level support for desktop and laptop issues, including hardware failures, software...


  • hyderabad, India Tek Support Full time

    Job Description:We are seeking an experienced Electrical Engineer with expertise in machine-level automation and process plant automation, preferably in the CPG/FMCG industry. The role involves developing and executing automation projects using Siemens technologies and ensuring efficient machine and process control.Key Responsibilities:Develop and program...


  • hyderabad, India Tek Support Full time

    Job Description: We are seeking an experienced Electrical Engineer with expertise in machine-level automation and process plant automation, preferably in the CPG/FMCG industry. The role involves developing and executing automation projects using Siemens technologies and ensuring efficient machine and process control. Key Responsibilities: Develop and...


  • hyderabad, India Tek Support Full time

    Responsibilities:Design and develop control systems for CAT machines to enhance performance (e.g., speed control, retarding, economy modes, operator assist/ADAS).Create model-based designs using MATLAB/Simulink/Stateflow for controller synthesis and plant simulation.Implement embedded software development with Autosar and validate systems through MiL, SiL,...


  • hyderabad, India Tek Support Full time

    Responsibilities:Design and develop control systems for CAT machines to enhance performance (e.g., speed control, retarding, economy modes, operator assist/ADAS).Create model-based designs using MATLAB/Simulink/Stateflow for controller synthesis and plant simulation.Implement embedded software development with Autosar and validate systems through MiL, SiL,...


  • Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time

    We are seeking a highly experienced Manager to lead our growing FBA Support Ops team in Hyderabad. In this role, you will be responsible for supporting the growing needs of the organization and coordinating a wide range of functions.A successful people manager must be able to work independently and lead their team to achieve required results, be comfortable...


  • Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time

    About the RoleAmazon is seeking a highly experienced and skilled Manager to lead the growing FBA Support Operations team in Hyderabad. The successful candidate will be responsible for driving operational excellence, improving processes, and ensuring benchmarking worldwide.Key ResponsibilitiesLead an organization of 50-70 HCs, driving operations on seller...


  • Hyderabad, Telangana, India Industrial Support Services Full time

    Company OverviewIndustrial Support Services is a professional services firm that provides comprehensive solutions to enhance the performance of corporate organizations. Established in 2015, our team of experts strives to deliver the best services to our clients.Job OverviewWe are seeking a highly motivated individual to fill the role of Zoho People. This...


  • Hyderabad, India Iksha Support Srevices Full time

    We have Immediate job openings for Data Entry, the details of the requirement are mentioned below. Job Title : Data Entry Shift : Willing to work in Night Shifts Qualification : Any Job Location : Hyderabad Work Exp : 0-1 - For our projects involving both CAD and data entry, we are looking for organized, dedicated employees. - The technicians will use...


  • Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time

    Job DescriptionADCI HYD 13 SEZ is seeking a highly skilled and experienced EU FBA Support Operations Leader to lead the growing FBA Support Ops team in Hyderabad.Key Responsibilities Lead an organization of 50-70 team members driving operations on seller coaching, escalation, and secure inbound processes. Collaborate with various stakeholders teams in EU...


  • Hyderabad, India ADCI HYD 13 SEZ Full time

    Support Ops currently caters to Fulfillment by Amazon (FBA) for NA marketplace. FBA is built around Amazon’s world class capability in ordering, fulfillment, transportation and Customer service. By leveraging our current scale and supply chain, FBA provides a low cost alternative for fulfillment and enables third party Sellers to rapidly grow their...


  • Hyderabad, India Tek Support Full time

    Job Title: Manufacturing EngineerLocation: HyderabadTechnical Skills:Microsoft O365 - Tool design software (CAD, Creo, Catia, etc.)Project Management, Data Analysis, Root Cause AnalysisSupport New Capital Introduction (NCI) activities.Support daily continuous improvement activities.Design new tooling to resolve assembly process...


  • Hyderabad, India Support Revolution Full time

    Security System Administrator We have an excellent opportunity for a Security System Administrator to join our growing international Delivery function. Based in our Infrastructure Services team, this role will create, manage, and maintain systems for our customers, as well as manage cyber security processes internally and externally. About the role: ...


  • Hyderabad, India Support Revolution Full time

    Security System AdministratorWe have an excellent opportunity for a Security System Administrator to join our growing international Delivery function. Based in our Infrastructure Services team, this role will create, manage, and maintain systems for our customers, as well as manage cyber security processes internally and externally.About the role:Reporting...