IT Technical Support Specialist

4 weeks ago


Hyderabad, Telangana, India GiGa-Ops Global Solutions Full time

GiGa-Ops Global Solutions is seeking a skilled Desktop Support Engineer to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our end-users, ensuring the smooth operation of our IT services. In this role, you will be the first point of contact for technical assistance, helping to resolve hardware, software, and network issues.

Key Responsibilities:

  • Technical Support: Provide first-level support for desktop and laptop issues, including hardware failures, software malfunctions, and connectivity problems.
  • Incident Management: Respond to service requests and incidents logged by users, ensuring timely resolution or escalation to higher-level support.
  • Hardware Setup: Assist in the installation, configuration, and maintenance of desktop computers, peripherals, and software.
  • User Assistance: Guide users through troubleshooting steps and educate them on basic technical procedures to avoid recurring issues.
  • Documentation: Maintain accurate records of support activities, including ticketing systems, knowledge base updates, and hardware inventory.
  • Collaboration: Work closely with other IT team members to ensure a cohesive approach to problem-solving and user satisfaction.

Requirements: To be successful in this role, you will need strong technical skills, excellent communication skills, and the ability to work effectively in a team environment. If you have a passion for troubleshooting and resolving technical issues, we encourage you to apply.



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