IT Support Specialist
4 weeks ago
**About the Role:**
GiGa-Ops Global Solutions is seeking a skilled IT Support Specialist to join our team. In this role, you will be the first point of contact for end-users seeking technical assistance. Your primary responsibility will be to provide first-level support for desktop and laptop issues, including hardware failures, software malfunctions, and connectivity problems.
**Key Responsibilities:**
- Resolve technical issues in a timely and effective manner.
- Collaborate with other IT team members to ensure a cohesive approach to problem-solving and user satisfaction.
- Document support activities, including ticketing systems, knowledge base updates, and hardware inventory.
- Assist in the installation, configuration, and maintenance of desktop computers, peripherals, and software.
- Provide user assistance, guiding users through troubleshooting steps and educating them on basic technical procedures to avoid recurring issues.
**Requirements:**
- Possess excellent communication and problem-solving skills.
- Have a strong understanding of hardware and software systems.
- Ability to work in a fast-paced, dynamic environment.
Why Choose GiGa-Ops Global Solutions?
As a leading global solutions provider, we offer a dynamic and challenging work environment, opportunities for growth and development, and a competitive compensation package.
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