Customer Service Agent

2 months ago


Bengaluru, India Travix Full time

About Travix

Travix is one of the leading global online travel agencies managing an extensive portfolio of travel-focused websites operating under the brand names CheapTickets, Vliegwinkel, BudgetAir, Vayama and Flugladen. In 2020 we took our next step, becoming part of the Trip.com Group, one of the largest online travel companies in the world, consisting of Trip.com, Ctrip, Skyscanner, Travelfusion, Make my Trip and Qunar. Travix operates in various countries, expanding in 5 continents, so a global mindset comes naturally. Our purpose is ‘the next journey at your fingertips, which goes for our customers and employees. We bring together passionate people, global partners, cutting-edge technology and an innovative platform to deliver our customers' best end-to-end booking experience. With a strategic vision and the resources and stability of the Trip.com Group, we provide an international playground where our employees can truly impact the future of traveling.

Job Purpose

As a Customer Service agent you will be providing excellent service to our customers via phone, chat and email. You will support our customers with questions related to changing or cancelling their booking. As well as helping them with questions on luggage, online check-in and others. 

Key Responsibilities

Provide customer service via phone Provide customer service via Chat Provide customer service via email Adherent to your schedule Correct usage of our systems

What you bring to the table

2 years of experience in Customer Service with International voice and chat processes (Mandatory)
Previous experience as an Online Travel Agent is a plus (not mandatory) Fluently in English, proven C1 level

What you can expect

Rotational shifts including Night Shift - 5 days working Opportunity to work in flexible working. Attractive rewards and benefits. Supportive team, international and friendly environment. Opportunity to develop Annual CTC between 3.5lpa - 5lpa

Benefits

Transport: Free transportation with door-to-door pickup and drop facility round the clock. Medical Insurance for Self, Spouse, Children & Parents/ Parents-in-law Personal Accident and Term Life Policy for employee World Class Facility - Cafeteria and break-out zones Hybrid way of working

Ready to start your own Travix journey?

Make your career at Travix If you share the same values as we do, you are just as passionate and ready to build your own legacy, we would love to hear from you



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