Customer Resolutions Agent

2 weeks ago


Bengaluru Karnataka, India Umanist Staffing Full time

**Job Title**: Customer Resolutions Agent

**Location**: Remote, with the possibility of occasional in-office work

**Summary**:
As a Customer Resolutions Agent, you will play a crucial role in maintaining excellent customer relations by handling inquiries in a prompt, efficient, and professional manner. Your responsibilities will include assisting customers with queries, collecting loan payments, and resolving delinquent customer loans through retention and liquidation strategies. This role will require managing inbound call queues and outbound dialer campaigns, adhering to investor servicing guidelines, and internal policies and procedures.

**Responsibilities**:

- Provide prompt, accurate, and professional responses to customer inquiries
- Collect past due payments and establish payment arrangements
- Manage inbound and outbound calls related to customer service and collections
- Determine reasons for default and counsel customers about the consequences of delinquency

**Qualifications**:

- College degree preferred
- Open to college undergraduates with 12 months BPO experience, preferably in the collections department
- Ability to handle customer escalations and difficult calls
- Demonstrated positive attitude and eagerness to learn

**Work Schedule**:
Workplace Type
- In-Office

Employment Type
- Contract

Experience Level
- Mid-Senior-Level

Annual Compensation

INR 350,000 - 500,000

Work Experience (years)
- 2 - 10 years

Education
- Bachelor's Degree

**Skills**:
Call Center Administration

Loan Payments Collection

Inquiries Resolution

Payments

Service Levels Management

Customer

Knowledge Process Outsourcing (Kpo)

Resolve

Escalation Handling

Customer Relations

Active Listening

Customer Inquiries Handling

Delinquent Loans Resolution

Call Center Development

Team Morale Boosting

Inbound Call Handling

Negotiation Skills

Outbound Dialer Campaigns Management

Payment Collection

Bpo

Collection Techniques

Independent Work

Customer Service



  • Bengaluru, Karnataka, India lastminute.com Full time

    **Company Description**: **Job Description** Job Description** This role includes developing customer relationships **Key responsibilities**: - Identifying customer needs, investigating and recommending solutions. - Solving customer issues in a timely and accurate way and maintaining follow-ups to ensure end-to-end resolutions are attempted and achieved...


  • Bengaluru, Karnataka, India lastminute.com Full time

    **Company Description** Every month, the Group reaches across all its websites and mobile apps (in 17 languages and 40 countries) 43 million unique users that search for and book their travel and leisure experiences. More than 1,200 people enjoy working with us and contribute to provide our audience with a comprehensive and inspiring offering of travel...


  • Bengaluru, Karnataka, India lastminute.com Full time

    **Company Description** Every month, the Group reaches across all its websites and mobile apps (in 17 languages and 40 countries) 43 million unique users that search for and book their travel and leisure experiences. More than 1,200 people enjoy working with us and contribute to provide our audience with a comprehensive and inspiring offering of travel...


  • Bengaluru, Karnataka, India lastminute.com Full time

    **Company Description** Every month, the Group reaches across all its websites and mobile apps (in 17 languages and 40 countries) 43 million unique users that search for and book their travel and leisure experiences. More than 1,200 people enjoy working with us and contribute to provide our audience with a comprehensive and inspiring offering of travel...


  • Bengaluru, Karnataka, India Shinewell Full time

    **Hiring for Position - Customer Experience Agent, Voice Process.** **Locations :MG Road, Bangalore.** **Department : Customer Experience** **Overview**: We are looking for a highly motivated and skilled Customer Experience Agents to join our team. You will be the first point of contact for our professionals and customers across Australia, New Zealand,...


  • Bengaluru, Karnataka, India lastminute.com Full time

    **Company Description**: **Job Description** Experience: 0-1 y** This role includes developing customer relationships **Key responsibilities**: - Identifying customer needs, investigating and recommending solutions. - Solving customer issues in a timely and accurate way and maintaining follow-ups to ensure end to end resolutions are attempted and achieved...


  • Bengaluru, India Ocwen Financial Full time

    : Customer Resolutions Agent JOB FUNCTIONS AND RESPONSIBILITIES: The Customer Resolutions agent will provide and maintain excellent customer relations by ensuring customer inquiries are handled in a prompt, efficient, courteous, effective, and professional manner. Assist customer queries, collect loan payments, and resolve delinquent customer loans by...


  • Bengaluru, Karnataka, India Shinewell Full time

    **Hiring for Position : Customer Experience Agent** **Joining Date**: 17th February 2025 **Department : Customer Experience** **Location : Bangalore.** - Fresh Graduates and Career Come-backs are eligible to apply - Excellent written and spoken English - Experience is Sales is good to have. - Good to have some experience handling UK & US...


  • Bengaluru, Karnataka, India Dnata Full time

    If you're seeking a position that will allow you to thrive professionally and develop your career in aviation industry, look no further. There are openings for individuals who are passionate about travelling and enjoy collaborating with customers and colleagues across the world. We are looking for exceptional individuals who can be a part of our Customer...


  • Bengaluru, Karnataka, India Global Capital Full time

    We're seeking enthusiastic **Customer Service Agent **to join our friendly and supportive team! Whether you're just starting out or have some experience, this is a great opportunity to grow your career in a dynamic environment. **What You’ll Do**: As a **Customer Service Agent,** you'll be the face of our company, providing exceptional support to our...


  • Bengaluru, Karnataka, India Abra E Logistics Full time

    **Scheduling**: Ensuring that there are enough agents to handle incoming calls during peak hours and maintaining an optimal agent-to-call ratio. - **Staffing**: Recruiting, training, and deploying call center agents based on demand forecasts. - **Performance Monitoring**: Using metrics like average handle time (AHT), first call resolution (FCR), and customer...


  • Bengaluru, Karnataka, India Abra E Logistics Full time

    **Scheduling**: Ensuring that there are enough agents to handle incoming calls during peak hours and maintaining an optimal agent-to-call ratio. - **Staffing**: Recruiting, training, and deploying call center agents based on demand forecasts. - **Performance Monitoring**: Using metrics like average handle time (AHT), first call resolution (FCR), and customer...


  • Bengaluru, Karnataka, India Accentrix solution Full time

    We are Hiring Role : Customer Service Agent International Voice support Experience : 1 to 2 +yr Of Exp required Skill - Any international Customer service, ( **Should have excellent communication skills** ) Education : Any Graduate Salary : 3- 5 LPA Work from Office Note : Immediate joiners Location : Bangalore For More Info Contact HR AYESHA -...


  • Bengaluru, Karnataka, India Accentrix solution Full time

    We are Hiring !! Role : Customer Support Agent International Voice Process / Domestic Voice Experience : Fresher Education : 10+2 / Any Graduate Salary : Upto 3LPA **Should be Flexible to work in Any Shifts** Work from Office Excellent Communication Required Location : Bangalore For More Info Contact HR AYESHA - 7676529751 **Job Types**:...


  • Bengaluru, India Truecaller Full time

    **Hello, Truecaller is calling you from Bangalore, India! Ready to pick up?** **Truecaller transformed how we communicate when we launched in 2009 in Stockholm, Sweden.** Our mission is to build trust everywhere by making communication safe and efficient. We focus on bringing smart services with big social impacts; Like protecting people from Fraudulence,...


  • Bengaluru, India Truecaller Full time

    **Hello, Truecaller is calling you from Bangalore, India! Ready to pick up?** **Truecaller transformed how we communicate when we launched in 2009 in Stockholm, Sweden.** Our mission is to build trust everywhere by making communication safe and efficient. We focus on bringing smart services with big social impacts; Like protecting people from Fraudulence,...


  • Bengaluru, India Truecaller Full time

    **Hello, Truecaller is calling you from Bangalore, India! Ready to pick up?** **Truecaller transformed how we communicate when we launched in 2009 in Stockholm, Sweden.** Our mission is to build trust everywhere by making communication safe and efficient. We focus on bringing smart services with big social impacts; Like protecting people from Fraudulence,...


  • Bengaluru, India Truecaller Full time

    **Hello, Truecaller is calling you from Bangalore, India! Ready to pick up?** **Truecaller transformed how we communicate when we launched in 2009 in Stockholm, Sweden.** Our mission is to build trust everywhere by making communication safe and efficient. We focus on bringing smart services with big social impacts; Like protecting people from Fraudulence,...

  • Service Desk Agent

    2 weeks ago


    Bengaluru, Karnataka, India bangalore strategic solutions Full time

    **Job Title**: Service Desk Agent - L1 **Location**: Bangalore and Pune **Role**: Service Desk Agent - L1 **Band**: B1 **Designation**: Servicedesk Associate **Language**: English (Read + Write + Speak) **Type Of Support**: Voice process **Shift Pattern**: Rotational Shifts (Includes Night Shift 24/7) **Week Off Pattern**: 2 week off not necessarily...

  • Customer Care Agent

    3 weeks ago


    Bengaluru, India 247 customer service Full time

    Hiring for International Voice Process for USA, UK and Australia shifts. For further information contact DIWAKER - 8073842848 **Job Types**: Full-time, Fresher **Salary**: From ₹17,000.00 per month **Benefits**: - Commuter assistance - Health insurance - Provident Fund Schedule: - Rotational shift - UK shift - US shift Supplemental pay types: -...