Customer Relation Executive
3 months ago
**Scheduling**: Ensuring that there are enough agents to handle incoming calls during peak hours and maintaining an optimal agent-to-call ratio.
- **Staffing**: Recruiting, training, and deploying call center agents based on demand forecasts.
- **Performance Monitoring**: Using metrics like average handle time (AHT), first call resolution (FCR), and customer satisfaction (CSAT) to evaluate and improve agent performance.
**Job Type**: Part-time
**Benefits**:
- Cell phone reimbursement
**Experience**:
- total work: 7 years (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English, hindi, kannada, tamil (preferred)
- hindi ,kannada, english, tamil (preferred)
Work Location: Remote
Application Deadline: 29/08/2024
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