Customer Relations Executive

4 days ago

Bengaluru, India VFM Ducati Bengaluru Full time

Position: Customer Relations Executive

Location: VFM Ducati Bengaluru, #91 Richmond Road, Bengaluru, Karnataka

Company Description:

Ducati Bengaluru, powered by VFM Motors, is launching in Winter 2024 to deliver the thrill and luxury of Ducati motorcycles to Karnataka. With a premium showroom and state-of-the-art service centre, we aim to create an exceptional experience for enthusiasts, backed by VFM Group's trusted legacy of quality and customer care.


Role Description:

The Customer Relations Executive will play a vital role in creating a seamless and premium experience for our customers. This is a full-time, on-site role that focuses on managing customer interactions, sales inquiries, and service coordination, ensuring every touchpoint reflects the Ducati standard of excellence.


Key Responsibilities:

Customer Service & Coordination:

  • Handle service-related inquiries, schedule service appointments, and coordinate with the service team for smooth operations.
  • Respond promptly to customer queries via phone, email, and in-person interactions.

Sales Support:

  • Manage incoming sales inquiries and assist the sales team in providing accurate information to potential buyers.
  • Coordinate follow-ups for post-sales and delivery experiences.

Campaigns & Engagement:

  • Support service and sales campaigns by contacting customers for offers, updates, and promotions.
  • Coordinate and invite customers to Ducati events, ensuring a high level of engagement and participation.

Data Management:

  • Update and maintain customer data in the CRM system, ensuring accurate and up-to-date records.
  • Track customer feedback and escalate any unresolved concerns to the relevant teams.

Post-Service and Follow-Ups:

  • Conduct follow-up calls post-service to ensure customer satisfaction and address any concerns.
  • Maintain relationships with customers through periodic communication and support.

Event Marketing:

  • Collaborate with the marketing team to promote events and campaigns that enhance the Ducati experience.

Job Qualifications:

  • Exceptional interpersonal and communication skills, with fluency in English (spoken and written).
  • Enthusiasm for motorcycles and a passion for the Ducati brand is a must.
  • Proven experience in customer service, client relations, or a similar role (automotive industry experience preferred).
  • Strong organizational and coordination abilities.
  • Ability to handle multiple tasks and prioritize effectively.
  • Proficiency in CRM tools and Microsoft Office Suite.
  • A proactive attitude with problem-solving skills and a focus on customer satisfaction.
  • Bachelor's degree in Business Administration, Hospitality, or a related field is preferred.


Why Join Us?

At Ducati Bengaluru, powered by VFM Motors, you will have the unique opportunity to be part of a world-class brand that combines performance, luxury, and innovation. This role offers a chance to turn your passion for motorcycles into a fulfilling career while providing exceptional service to Ducati enthusiasts.


To apply, send your resume and cover letter to hire_me@ducatiblr.com.

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